Room, staff,location and overall layout
Pool wasn't cleaned yet! And very limited parking for guests.
Rooms weren't ready
The shuttle drivers
The hotel smells bad The food is horrible
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.
The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
Great Staff but needs better cleaning
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired).
Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Very comfortable beds!
We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
Best night sleep I've had in a long time.
The beds were extremely comfortable and the restaurant good.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations.
Location is not the best, but the free shuttle service compensates for location.
The air conditioning was very loud.
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee.
The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
Comfort! The beds and pillows were heaven
I was given the wrong room number which another family was in at the time
The Doubletree Hotel San Antonio Downtown offers ultra modern upscale accommodations just moments from the authentic Mexican shops of El Mercado / Market Square and the fun and festivities of the world-famous San Antonio River Walk. Our contemporary hotel near the downtown business district provides easy access to freeways, military bases and all San Antonio attractions. We're also convenient to the Alamo and San Antonio Convention Center. San Antonio International Airport (SAT) is less than 20 minutes north by car. In addition to a great downtown location, our hotel features the finest in modern conveniences to make your business or leisure stay a pleasant one. With front door trolley service available to the River Walk for dining, entertainment and shopping, as well as other area attractions like The Alamo. Our guests also enjoy shaded self-parking and use of all hotel amenities such as: Tropical courtyard lounging area, Sparkling outdoor pool and hot tub, A state-of-the-art Precor Fitness Center, 24-hour Business Center with complimentary WiFi, In room dining, Location and Luxury in one hotel close to Market Square. Our spacious, modern guest rooms and suites offer ultra contemporary luxury and a long list of thoughtful guestroom amenities. You'll rest easy on extra-plush select comfort adjustable beds dressed with down comforters and luxurious pillows. Enjoy in-room entertainment with premium HD channels like HBO and "Stay Connected by Hilton" with complimentary wireless high-speed Internet access and voicemail. For your convenience, wireless HSIA is available in public areas throughout the hotel as well as in all meeting and conference facilities. Relax and unwind with a perfectly blended Margarita, Martini, cold beer or fine wine in our inviting Ventanas Bistro & Wine Bar while you enjoy sports or news on wide, flat-screen TVs. Enjoy fresh distinctive bistro cuisine and worldly wines at the Ventanas Bistro & Wine Bar, serving the Doubletree breakfast buffet, lunch and dinner daily. Or dine al fresco in our tropical courtyard Patio. For business or military travel, the hotel offers full service, convenience, and over 9,000 square of flexible meeting and event space. Our professional catering and banquet staff create memorable occasions – formal or casual – in beautiful ballroom and meeting rooms, including several rooms that boast yards of windows and natural light, opening to the tropical courtyard area. We're located in the San Antonio central business district near major corporate offices and organizations like AT&T, Ernest & Young, Frost Bank, University of Texas San Antonio Downtown Campus and Christus Santa Rosa Hospital. Kelly USA, San Antonio Port Authority, Toyota of San Antonio, Fort Sam Houston, Brooks City Base and Lackland Air Force Base are within a short drive. Take in fabulous San Antonio attractions from our downtown hotel. We're only moments from the River Walk, the Alamo, San Fernando Cathedral, La Villita and King William historic districts, San Antonio Museum of Art, the Alamodome, Majestic Theatre, AT&T Center (Home of the San Antonio Spurs), historic San Antonio missions and Brackenridge Park – home to the San Antonio Zoo, Witte Museum and the city's Brackenridge Golf Course. Whether business, vacation, or a weekend getaway brings you to our beautiful and exciting city of San Antonio, our friendly hotel staff looks forward to welcoming you to the Doubletree Hotel San Antonio Downtown with true Texas-style hospitality.
Based on 1,433 reviews
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