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DoubleTree by Hilton San Antonio Downtown

7.7
Good

Based on 1,758 reviews
 
502 W. Cesar E. Chavez, San Antonio, TX 78207, United States
  +1 210 224 7155
DoubleTree by Hilton San Antonio Downtown - San Antonio, TX, United States
Check-in
Check-out
Compare vs KAYAK |
Expedia $136
Priceline $142
Hotels.com $154
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per night
Priceline
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Hotels.com
per night

Good to know

Value for money 4.6
Distance to city centre 1.0 km
Location rating 6.7
Nearest airport San Antonio
Distance to airport 12.6 km

Rooms

Check-in
Check-out

Double rooms

$171+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Double bed
$171 per night
IMAGE
Unknown
$171 per night
IMAGE
Double bed
$178 per night
IMAGE
Unknown
$197 per night
IMAGE
Unknown
$199 per night
IMAGE
Double bed
$205 per night
IMAGE
Unknown
$208 per night
IMAGE
Double bed
$209 per night
IMAGE
Unknown
$209 per night
IMAGE
Double bed
$230 per night
IMAGE
Double bed
$238 per night
IMAGE
Unknown
$238 per night
IMAGE
Double bed
$257 per night
IMAGE
Double bed
$274 per night
IMAGE
Double bed
$274 per night
IMAGE
Double bed
$324 per night

King rooms

$136+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$136 per night
IMAGE
King bed
$142 per night
IMAGE
King bed
$154 per night
IMAGE
King bed
$189 per night
IMAGE
King bed
$193 per night
IMAGE
King bed
$218 per night
IMAGE
Unknown
$341 per night
IMAGE
Unknown
$682 per night
IMAGE
Unknown
$683 per night
IMAGE
King bed
$721 per night
IMAGE
King bed
$722 per night

Leisure rooms

$685+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$685 per night

Standard rooms

$238+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$238 per night

Reviews

Pros

Cons

Traveller rating

164
109
64
38
9

Time of year

Traveller type

Show reviews that mention

+
clean hotel in 84 reviews
clean room in 162 reviews
comfortable beds in 72 reviews
excellent pool in 45 reviews
free breakfast in 69 reviews
like pay parking in 101 reviews
parking lot in 110 reviews
refrigerator in the room in 8 reviews
river walk in 36 reviews
san antonio in 6 reviews
shuttle service in 81 reviews
sleep number in 24 reviews
sliding door in 52 reviews
staff was very friendly in 162 reviews
warm cookies in 5 reviews
  • Excellent
    Aug 2018
    8.2

    San Antonio

    A real good place to stay, friendly staff, and really clean place, room service was great they maintain the room really clean.

  • Good
    May 2017
    7.7

    Pleasant stay

    Room, staff,location and overall layout

    Pool wasn't cleaned yet! And very limited parking for guests.

  • Good
    Mar 2017
    6.5

    Rooms weren't ready

  • Mediocre
    Aug 2016
    4.0

    The shuttle drivers

    The hotel smells bad The food is horrible

  • Mediocre
    May 2016
    3.1

    "NIGHTMARE"

    The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.

    The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas

  • Excellent
    May 2016
    8.2

    Great Staff but needs better cleaning

    Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired).

    Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.

  • Good
    May 2016
    8.0

    Very comfortable beds!

    We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.

  • Excellent
    May 2016
    10.0

    Best night sleep I've had in a long time.

    The beds were extremely comfortable and the restaurant good.

  • Excellent
    Dec 2015
    9.4

    Great Value

    Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations.

    Location is not the best, but the free shuttle service compensates for location.

  • Excellent
    Aug 2015
    10.0

    Staff

  • Excellent
    Aug 2015
    9.7

    The air conditioning was very loud.

  • Good
    Aug 2015
    6.5

    Vacation

    They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee.

    The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.

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About

Overview

The Doubletree Hotel San Antonio Downtown offers ultra modern upscale accommodations just moments from the authentic Mexican shops of El Mercado / Market Square and the fun and festivities of the world-famous San Antonio River Walk. Our contemporary hotel near the downtown business district provides easy access to freeways, military bases and all San Antonio attractions. We're also convenient to the Alamo and San Antonio Convention Center. San Antonio International Airport (SAT) is less than 20 minutes north by car. In addition to a great downtown location, our hotel features the finest in modern conveniences to make your business or leisure stay a pleasant one. With front door trolley service available to the River Walk for dining, entertainment and shopping, as well as other area attractions like The Alamo. Our guests also enjoy shaded self-parking and use of all hotel amenities such as: Tropical courtyard lounging area, Sparkling outdoor pool and hot tub, A state-of-the-art Precor Fitness Center, 24-hour Business Center with complimentary WiFi, In room dining, Location and Luxury in one hotel close to Market Square. Our spacious, modern guest rooms and suites offer ultra contemporary luxury and a long list of thoughtful guestroom amenities. You'll rest easy on extra-plush select comfort adjustable beds dressed with down comforters and luxurious pillows. Enjoy in-room entertainment with premium HD channels like HBO and "Stay Connected by Hilton" with complimentary wireless high-speed Internet access and voicemail. For your convenience, wireless HSIA is available in public areas throughout the hotel as well as in all meeting and conference facilities. Relax and unwind with a perfectly blended Margarita, Martini, cold beer or fine wine in our inviting Ventanas Bistro & Wine Bar while you enjoy sports or news on wide, flat-screen TVs. Enjoy fresh distinctive bistro cuisine and worldly wines at the Ventanas Bistro & Wine Bar, serving the Doubletree breakfast buffet, lunch and dinner daily. Or dine al fresco in our tropical courtyard Patio. For business or military travel, the hotel offers full service, convenience, and over 9,000 square of flexible meeting and event space. Our professional catering and banquet staff create memorable occasions – formal or casual – in beautiful ballroom and meeting rooms, including several rooms that boast yards of windows and natural light, opening to the tropical courtyard area. We're located in the San Antonio central business district near major corporate offices and organizations like AT&T, Ernest & Young, Frost Bank, University of Texas San Antonio Downtown Campus and Christus Santa Rosa Hospital. Kelly USA, San Antonio Port Authority, Toyota of San Antonio, Fort Sam Houston, Brooks City Base and Lackland Air Force Base are within a short drive. Take in fabulous San Antonio attractions from our downtown hotel. We're only moments from the River Walk, the Alamo, San Fernando Cathedral, La Villita and King William historic districts, San Antonio Museum of Art, the Alamodome, Majestic Theatre, AT&T Center (Home of the San Antonio Spurs), historic San Antonio missions and Brackenridge Park – home to the San Antonio Zoo, Witte Museum and the city's Brackenridge Golf Course. Whether business, vacation, or a weekend getaway brings you to our beautiful and exciting city of San Antonio, our friendly hotel staff looks forward to welcoming you to the Doubletree Hotel San Antonio Downtown with true Texas-style hospitality.

Hilton

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.7 Good

Based on 1,758 reviews

8.6

Service

6.7

Location

4.1

Breakfast

4.0

Amenities

Things to know

  • Great reception
  • Good shuttle service

Check in

16:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Internet
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Storage available
Lift
Concierge service
Gift shop
Laundry facilities
Hairdryer
Coffee shop
Pets not allowed
Parking (surcharge)
Terrace/Patio

Location

Most popular landmarks

  • Market Square 0.5 km
  • Spanish Governor's Palace 0.8 km
  • Cathedral of San Fernando 0.9 km
  • San Antonio River Walk 1.2 km
  • Majestic Theatre 1.3 km
  • La Villita Historic Arts Village 1.4 km

San Antonio travel guide

Learn about San Antonio on KAYAK

Getting Around

San Antonio 12.6 km
Austin Bergstrom 117.6 km
San Antonio 2.5 km
San Marcos, Texas 74.1 km

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