|"Over all everything was great!"||(in 31 reviews)|
|"and the staff was very friendly!"||(in 88 reviews)|
|"The shuttle service is awesome!"||(in 31 reviews)|
|"Parking fee and worst housekeeping service"||(in 52 reviews)|
|"Bad Service and hidden charges"||(in 9 reviews)|
|"The bathroom door was not working correctly."||(in 20 reviews)|
|friendly staff||in 203 reviews|
|pay for parking||in 186 reviews|
|room was clean||in 184 reviews|
|nice hotel||in 99 reviews|
|shuttle service||in 91 reviews|
|breakfast to be included||in 82 reviews|
|everything was great||in 69 reviews|
|bad service||in 52 reviews|
|bathroom door||in 46 reviews|
|river walk||in 46 reviews|
|front desk clerk||in 44 reviews|
|great time||in 36 reviews|
|bed was comfortable||in 32 reviews|
|worth the money||in 11 reviews|
|san antonio||in 8 reviews|
|six days||in 6 reviews|
A real good place to stay, friendly staff, and really clean place, room service was great they maintain the room really clean.
Room, staff,location and overall layout
Pool wasn't cleaned yet! And very limited parking for guests.
Rooms weren't ready
The shuttle drivers
The hotel smells bad The food is horrible
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.
The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
Great Staff but needs better cleaning
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired).
Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Very comfortable beds!
We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
Best night sleep I've had in a long time.
The beds were extremely comfortable and the restaurant good.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations.
Location is not the best, but the free shuttle service compensates for location.
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee.
The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
The air conditioning was very loud.
The DoubleTree by Hilton San Antonio Downtown is located within walking distance of the San Antonio River Walk and the University of Texas at San Antonio. Lackland Air Force Base can be reached in a short drive. This budget hotel has staff who speak English and Spanish. It is eight miles from San Antonio International Airport. The hotel has a total of 250 non-smoking, air-conditioned guest rooms and suites. There is a patio, paid private parking, and bicycle rentals at the hotel.
Each guest room at this hotel comes with a king bed or two full-size beds. There is a 40-inch high-definition television with premium cable, as well as deluxe coffee and tea, and a two-line telephone with voicemail. Upgraded wireless Internet is available and the rooms include a large desk with an ergonomic chair and lamp. The hotel also has suites with extra room for guests.
So Frio Bistro & Wine Bar is located inside the hotel and offers outdoor or casual dining options. It serves pub cuisine, beer, wine, and cocktails. Other restaurants in the area include Acenar, Biga on the Banks, Esquire Tavern, and Mi Terra Café & Bakery.
This hotel has business services that include a business center, meeting rooms, and complimentary printing. The hotel also has an ATM, baggage storage, coin laundry, a newsstand, and room service. Safety deposit boxes are available along with a fitness room and pool.
based on 665 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton San Antonio Downtown – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton San Antonio Downtown is located at 502 West Cesar E. Chavez in Inner West Side, 1 km from the centre of San Antonio. Market Square is the closest landmark to DoubleTree by Hilton San Antonio Downtown.
Check-in time is 16:00 and check-out time is 12:00 at DoubleTree by Hilton San Antonio Downtown.
No, DoubleTree by Hilton San Antonio Downtown does not offer free Wi-Fi.
No, DoubleTree by Hilton San Antonio Downtown does not offer free parking.
No, DoubleTree by Hilton San Antonio Downtown does not offer free airport shuttle service.
DoubleTree by Hilton San Antonio Downtown is 12.6 km from San Antonio. DoubleTree by Hilton San Antonio Downtown is 117.6 km from Austin Bergstrom.
Yes, DoubleTree by Hilton San Antonio Downtown is a pet-friendly hotel.
Yes, DoubleTree by Hilton San Antonio Downtown has a pool on-site.
DoubleTree by Hilton San Antonio Downtown has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.