Pucón hotels

Pros: The breakfast was great, beds were nice, common area very cozy with tea an coffee whenever you'd like. Personnel was helpful and friendly. Great showers and comfortable bed.

Cons: If you're a light sleeper, you might hear some street noises at night, depending on the room you're in. We didn't mind but we did hear it.

Pros: The bed is very cozy, warm. Very good the bathroom, soft shower, three towels. I had small refrigerator in room, the table with chairs. They have inside yard, good breakfast and tea, coffee all day.

Pros: It is a cozy and nice hostel/hotel with different rooms and a nice backyard. The breakfast was awesome and Rafael and his staff did everything do make our stay as comfy as possible in critical times. I would always come back!

Pros: Nice to be close to the action, but quiet at night. The breakfast was one of the best on our trip!

Cons: Could hear the neighbors next door, but they were pretty quiet after 11:00 pm.

Pros: Breakfast & location.

Pros: Everything but the costumer service and attention to details from the staff were outstanding

Cons: Nothing

Pros: This was a hotel with character - a little quirky. We had a friendly welcome and the staff were all very helpful. Our room was spacious and clean and breakfast was very good. It was easy to walk everywhere around town from the hotel; to the beach, yacht-harbour, shops and restaurants.

Cons: The street outside was very busy and noisy with a bar/night-club across the road that was open until around 4am, so we didn't get the best sleep. Also all of the streets in Pucon are grid-locked with traffic. This made it difficult to find the hotel and to unload our luggage.

Pros: The location, rooms and extra touches were great. Breakfast was delicious and filling, even for early departure days! The staff were super friendly and accommodating.

Cons: N/A

Pros: Clean, comfortable bed, some English channels on TV, restaurant open late. Beautiful area with views of the volcano from the patio outside. WiFi was good most of the time.

Cons: The breakfast was not very appetizing. The scrambled eggs were watery, and the coffee low quality. Like many places in Chile, there was an abundance of bread and pastries, but no gluten free options. We expected the food to be on par with the restaurant, which we thought was very good. We ended up getting coffee and breakfast in Pucon everyday. This cut into our time to explore and enjoy the area, especially since most places don’t open until 9:30am.

Pros: The beds were really comfy and the hotel is in an ideal setting. Very quiet and tranquil garden and swimming pool. The staff were all friendly and helpful and we had an excellent dinner.

Cons: The breakfast area and the main lobby reception area are small and cramped for the amount of guests staying.

Pros: Location

Cons: Lack of air conditioner within the room

Pros: nothing

Cons: the staff was very rude

Pros: Rooms very nice - spacious and clean. We were offered an upgrade to a suite, but declined it as it didn’t have a terrace. Our evening meal in the restaurant was really tasty and good value.

Cons: Breakfast was disappointing and there was an unforeseen charge to use the hot tub. Further, unfortunately while we were staying a large school trip occupied most of the hotel, putting on events such as a disco with children running around the hotel and grounds. As such it was very noisy and not relaxing. We felt that we should have been informed of the potential disruption on check-in and given a room that was as far away as possible. We subsequently moved hotels to a much better choice.

Pros: Room is cool

Cons: Bathroom with water problem (WC loses water...)

Pros: The shared spaces are amazing! The kitchen is very attractive and utilitarian and the yard is very welcoming. It was also nice that they stored our luggage the last day and even let us hang out and take showers before our night bus. We really did love the vibe...and it was so clean! There was someone constantly cleaning...like...24-7 sweeping.

Cons: This one is kind of on me...because I didn't realize what they meant by "Japanese Style" rooms. I thought of Fuji and flowers...and they said there would be a view of the mountain...and the price indicated that the room would be very nice. It's a capsule room (which it does say in the description...but I overlooked it...however, if they had included pictures of the rooms, I would have run for the hills). The room we stayed in on the second floor had a tiny slit window that if you were an acrobat you could see the mountain...and a sloped ceiling with the heat of the sun on the roof that turns the room into an oven! My husband couldn't stand up...there is no room to change or have your belongings in there (they have cages in the hallway for that). It was extremely uncomfortable - especially the quality of the linens, mattress, and only one pillow. Additionally, they charge you for towels.

Pros: Quiet, clean.

Cons: Breakfast option would be nice

Pros: The hostel has two locations and I stayed in both. I am not sure which location has what number (1 or 2), but I preferred the one with the Japanese capsules and the nice garden with view on the Villarrica. Beside the fact that from my point of view the Japanese capsules offer good value for money in Pucon, is the location the capsules are located in more recently built or renovated I guess. In any case the bathrooms and kitchen there are in better shape, although the facilities in the other location are still reasonable, but some maintenance needed to be done. The staff is helpful (especially the girls).

Pros: The room was very comfortable and the location close to the beach and city center

Cons: The staff is not very friendly and barely speaks spanish. I was five days and they didn't clean up the room, not even the toilet.

Pros: very kind staff and garden at the back

Cons: bathroom was bit untidy in the morning

Pros: It was an amazing spot to just rest and have enough space to move and relax if you want to stay inside. I will def come again if I am around.

Cons: That the neighbour next door was using the fan the whole night and couldn't easily sleep cause of the noise.

Pros: Friendly staff, nice room

Pros: there’s a nice kitchen and dining room is big enough to spend time there

Cons: room are very small (i was in 4 beds dorm), there were 2 bathrooms but one was broken, they take 3% commission on credit card payment

Pros: It was quite a long drive that day, coming from Argentina. On arrival we were welcomed by a member of staff who showed us the studio #1, on the side on the reception. But it was small, dark and with no view or outdoor space. She must have noticed our reaction because when the owner came to greet us, we were straightaway offered the cabana #7, on the top of the hill (quite a hike with groceries and luggage’s) but with an amazing view of the lake, a lovely terrace and close to the pool which was a refreshing (literally) plus after our drive on dusty roads... This cabaña was really gorgeous with a sofa curled on the side of big windows, a small wooden stove (probably very useful in the winter), a big double bedroom and a smaller one with bunks, a fully equipped kitchen with oven, a small bathroom. Of course it’s a bit old fashioned but it was very cosy and you could really spend a few days here.

Cons: It’s quite far from the town centre. It’s a place to relax and self cater. Not if you want to experience the hustle and bustle of Pucón. It was thus all right for us but we might stay more in town for another stay in the region.

Pros: Very nice cabin, small but clean and comfortable and appointed with everything necessary. Solange is a very kind and helpful host, always reachable and she gave us very good tips around.

Cons: Being located on the main road between Villarica and Pucon it is quite noisy even during the night. Tip: bring ear plugs

Pros: The owner was extremely hospitable and friendly. Accommodation dimensions are tight, and very compact shower/toilet unit, but cooking facilities are modern and cleaning was excellent. Good wi-fi connectivity.

Cons: The photo used on the website is somewhat misleading - the view of the lake is only possible from the higher level units, and the site has very limited parking (if more than a couple of pick-up trucks - which are ubiquitous - park, it can be extremely difficult to park a sedan car... Acess/egress is tricky, as the hotel site entrance is straight onto the very busy (only) road between Villarrica and Pucon. Proximity to the road also leads to significant traffic noise day and night. Be aware that the rooms are self-catering, so you will have to drive into Pucon to eat if not prepared to cook in the room.

Pros: They were very friendly

Pros: Nice lobby, and dining areas. Breakfast was very nice. Plenty of parking, at least in late March.

Cons: Ground floor rooms noisy, particularly night kitchen cleanup(10:30-11:00pm). Wi-fi in room spotty at best. Needed to go to lobby for adequate reception. If we were to return, we would book a room other than ground floor.

Pros: A most enjoyable breakfast in a nice environment. Enjoyed the design and decor of the hotel. Wooden features of hotel very appealing. Jose at front desk was exceptionally helpful during our stay.

Pros: Very comfortable bed and very clean everywhere. Good set evening meal which also represented excellent value.

Cons: Location a little too far out of the town to be able to walk.

Pros: Very reasonably priced for what was offered. Friendly staff.

Pros: to be set in the WC, in the second story, with windows opened, looking at vehicles to pass thru the main street and people to walk. It was a new and nice experience

Cons: it include breakfast in buffet format. Superior room. count with a good space and a frigobar. Clean and well decorated, bed comfortable and personnel pretty serviciable. I had only and issue but not with the hotel actually was my fault. I reserved it on Sun Feb 16th 2020 and cancelled reservation an hour after and there was no way to refund as I couldn't travel on planned date due to exceptions on my work that forced me to stay longer than expected. I wrote Hotel consergie explaining the situation and finally we agreed reschedule it but for a date that didn't fit my possibilities so I lost the money and management of the hotel didn't refund neither. I consider it unfair as I didn't cause any monetary prejudice to them as I canceled only 1 hour and I know they resaled the room for the weekend, so gain the doubt to my cost. But I understand, policies are policies however I see there should be a way to except these policies on cases where is impossible to use the reservation and where has not passed a long time since reservation upto cancelation Anyway, be careful with cancelation policies if you have some chance to have to move your holiday.

Pros: Very friendly staff, great dinner daily special menu, excellent cooking, happy to provide an early breakfast is you have to get out early.

Pros: The restaurant was good with an extensive menu Although not many staff spoke English they all did their best to assist and were very accommodating Would happily stay again

Cons: It was all good. No complaints

Pros: We were greeted upon arrival by Juan who was excellent in the way he spoke very good English and helped us with a local tour, map and information etc.. He ensured our stay was excellent throughout. Great location and quiet at nighttime

Cons: Breakfast to have more choice Heater in bedroom did not work

Pros: Very friendly staff Old but nice room

Cons: Soft bed Coffee

Pros: Nothing. Never again

Cons: Servicio Mal !!!!! Awful Service!!!! If I could give a rating of zero I would have done so. A lot of noise from outside the street(although we asked for a quiet room) All the furnitures and the room design is cheap and doesnt seem at all like a hotel. But Mostly,Mostly terrible service- the manager of the hotel(Hefa Johana Viollargan) treats customers with such a rudeness and disrespect , in a way I have never encountered from hotel staff so far- We sent a couple of clothes to laundry at the hotel with mentioning specifically to make our laundry seperately and not mix it together ,as well as asking not to put our clothes in the dryer machine in any case(among the clothes new expensive clothes)- we were told that we have nothing to worry about and the cleaning would be done only with gentl cold water cleaning, But it wasnt what aventually to haeppen- the next morning we got our clothes , all the clothes were mixed together and many clothes obviously shrinked and were no more useful (sign of using the dryer machine),New 200 USD Arcteryx jacket ,worn just one time ,completely shrinked. When we asked for a compensation the response from the manager was to ask us to send the clothes back to laundry with mentioning that she would try to strech the clothes and try to make the clothes bigger. Obviously we refused and asked for a compensation and not only that the manager refused to do so but also she yelled at us and told us to leave the hotel immidiately- and all done while we still had 1 hour left to CheckOut.

Pros: The stafff

Cons: Breakfast could be upgraded somewhat

Pros: Cozy, very good location, very good value.

Cons: Some heat fluctuations in shower water.

Pros: The garden is nice, but it needs a bit of maintenance. Staff is all excellent, and everything is clean.

Pros: I can really recommend the hostel! There‘s a super nice outside area to have a barbecue or just relax in a hammock. The kitchen is fully equipped and the location is really close to the center. I‘ve been there three nights and met a lot of nice people. The staff is cleaning everyday so even if it‘s getting dirty during the day in the morning it‘s goong to be cleaned up.

Pros: The staff is nice and helpfull. The let me park my bike inside the patio. The excursion office is good and not so expensive. They made an Asado and it was an amazing evening. Good hot shower and good wifi.

Cons: I had to take back something which has gone on the floor under the bed...could be good to clean there once. One of the toilet is really tiny for tall guy like me.

Pros: It was good to meet other people and do hikes. The kitchen was really well equipped and with lots of herbs and spices. The bed was extremely comfortable and it was nice to have curtains.

Cons: The bathroom was always clean but it did have a bad odour most of the time (the one with the fan). When I went to check out to pay the 3 days I had extended, I was charged more than I had paid for the first 3 days. They told me because I had booked my first 3 days on booking it was cheaper on there. They didn't tell me this when I extended, otherwise I would have booked again on booking. They also wouldn't put the price to booking's prices. Left a bit of a sour taste at the end of the stay which was a bit of a shame.

Pros: Mary at reception was fantastic - really friendly and helpful.

Cons: For some reason there is not a very social vibe created in the common room kithchen. Everybody kind of quietly sits in different corners of the room. I think one common breakfast table would enable people to socialise more.

Cons: It was the worst approach in the world. I had the smell of urine in the room and the hostel didn't want to move me to another room he wanted me to pay more money.

Pros: Great hostel, nice staff. The kitchen was well equipped and clean, had pretty much everything you need for cooking. They had an asado evening while we were there which was really cool, and the food was great.

Pros: Good kitchen Hot water Clean

Cons: I don’t know why but one of the staff show her monitor, and asked me to pay reservation commission. NEVER PAY COMMISSION AND VAT(if you’re from Chile you have to pay VAT). I talked about it for 5 minutes, and I didn’t pay the commission. It’s the thing that the hostel must pay. Not customers.

Pros: Comfortable bed. Good location.

Cons: The atmosphere in the hostel was depressing. The stuff wasn't nice. There wasn't hot water most of the time. Can't use the kitchen after check-out. The room was tiny and there was no place for the begs. The ventilation of the room was really bad.