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|"Very friendly and helpful staff."||(in 158 reviews)|
|"Comfortable clean room and friendly staff"||(in 167 reviews)|
|"Everything was very nice and clean."||(in 17 reviews)|
|"The breakfast area was absolutely filthy."||(in 16 reviews)|
|"Bad customer service and horrible front desk clerk!"||(in 12 reviews)|
|"Not happy with location, empty properties around and industrial area"||(in 16 reviews)|
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Something I've never experienced before. Read...
I went to the lobby to work on my laptop. A man asked where the front attendant was. He had been waiting there 20 minutes waiting to check in. He continued to wait, while I was working, for another 20 minutes. No one. I tried to help him by looking around. No one. Called hotel number and pager number on card in lobby. Nothing. I found the BW customer service number for him and he called. He explained he has been waiting for 60 minutes now (I also got on to verify because they didn't seem to believe him). They opened a "case" and said they couldn't reach the manager or anyone there. After an 90 minutes, two young ladies come from the hotel and instead of apologizing, they gave him a hard time (because he was obviously upset). Unbelievable. The next day I asked the front desk if the manager (who wasn't there) could give me a call. Nothing. I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
Pillows were comfortable
Restroom was not sanitized nor clean. Found many hairs and sink was dirty as well. Sofa bed had bugs (not bed bugs) and room was a bit roughed up. Overpriced for what it really is.
Front desk employees always nice and helpful!
Close to downtown
No need for a car. Were able to walk to all sites downtown and areas south of downtown. So convenient, comfortable, and nice breakfast.
Basic needs met
Clean room, decent shower, ok for passing thru, still would probably look for better location next time
fast food and cracker barrel not many choices to eat nearby
Best Western Alamo Suites is right in the downtown area of San Antonio, which makes it easy for business travelers and vacationers to reach their destinations. The property provides 72 rooms for guests. Service animals are welcome at the property, but pets are not allowed. The property is nonsmoking and family-friendly, and cribs are available for those who need them. Extra beds for the room are not available.
Guests will find that all of the rooms at the property offer free wired Internet, as well as WiFi. The rooms have TVs with cable channels, refrigerators, microwaves, tea and coffee making facilities, private bathrooms, a ceiling fan, air conditioning, a free newspaper, air conditioning, a phone, and free local calls.
Guests can partake of a complimentary continental breakfast in the morning if they wish. The property offers an indoor pool and a spa tub, as well as a fitness center for those who want to stay in shape. Some of the other facilities and features of the property include a safe deposit box, luggage storage, a 24hr front desk, a 24hr business center, and coffee and tea in the common areas.
Those who stay at the downtown hotel will find that they are a short distance from the Alamo, Rivercenter Mall, Six Flags, SeaWorld, the convention center, and more. Nearby places to dine and grab a drink include The Beer Depot, April Chinese Restaurant, Eddie’s Taco House, and the Guenther House Restaurant.
based on 1,214 reviews
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Most popular landmarks
- Market Square 1 km
- Spanish Governor's Palace 1.1 km
- Cathedral of San Fernando 1.2 km
- San Antonio River Walk 1.3 km
- La Villita Historic Arts Village 1.4 km
- Majestic Theatre 1.6 km