Something I've never experienced before. Read...
I went to the lobby to work on my laptop. A man asked where the front attendant was. He had been waiting there 20 minutes waiting to check in. He continued to wait, while I was working, for another 20 minutes. No one. I tried to help him by looking around. No one. Called hotel number and pager number on card in lobby. Nothing. I found the BW customer service number for him and he called. He explained he has been waiting for 60 minutes now (I also got on to verify because they didn't seem to believe him). They opened a "case" and said they couldn't reach the manager or anyone there. After an 90 minutes, two young ladies come from the hotel and instead of apologizing, they gave him a hard time (because he was obviously upset). Unbelievable. The next day I asked the front desk if the manager (who wasn't there) could give me a call. Nothing. I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
Pillows were comfortable
Restroom was not sanitized nor clean. Found many hairs and sink was dirty as well. Sofa bed had bugs (not bed bugs) and room was a bit roughed up. Overpriced for what it really is.
Front desk employees always nice and helpful!
Close to downtown
No need for a car. Were able to walk to all sites downtown and areas south of downtown. So convenient, comfortable, and nice breakfast.
Basic needs met
Clean room, decent shower, ok for passing thru, still would probably look for better location next time
fast food and cracker barrel not many choices to eat nearby
The toilet tank had a leak that when you flushed spit water out the bottom
I liked the comfort of the beds.
The breakfast was very poor. They only had fruits, coffee, pancakes. Nothing compared to other hotels .
For the low price it was very good!!! The breakfast was about average but the room had a big bed and a puli out coach. Staff was extremely friendly abdomen helpful. If I ever return to San Antonio I will be staying here again!!
Ironing board in the room was flimsy but I could live with it!!
The very BEST Best Western ever!
Don't think that because of the great rates you're not getting a quality place because you are. We were only going to stay one night and ended up staying three. Unmatched service alone guarantees we'll be coming back. Not one time in our 3 night stay did we find a single flaw in the room, property or staff. The location is strategic as it is close to the awesome Riverwalk and also to most freeway on ramps. From the minute we checked in, we were offered suggestions on where to go, eat, coupons, and maps. We interacted with all of the staff, including the General Manager, day and night, and all we're professional and helpful. We are not just recommending it, we are coming back.
Very nice, clean room. Staff was very friendly and helpful.
Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100% non-smoking! The Best Western Alamo Suites is an inviting, newly-renovated hotel committed to providing the best in customer service and accommodation at an affordable rate. The San Antonio hotel's ideal downtown location is close to the Alamo Historic Building, the Rivercenter Mall, Six Flags® Amusement Park and SeaWorld® San Antonio. Business travelers staying at this Texas hotel will love the close proximity to the San Antonio Convention Center, Lackland Air Force Base, HEB Corporation and the Coca Cola Bottling Company. Visitors looking for things to do in San Antonio will be minutes away from local events including the Fiesta in April, the Rodeo in February, Cinco de Mayo celebrations in May and the Christmas Lighting Festival in December. This San Antonio Texas hotel features spacious, well-appointed suites, including family suites and whirlpool suites. Each room is complete with a king size bed, microwave, refrigerator, free wireless high-speed Internet access and cable satellite television. Amenities at this San Antonio accommodation include an indoor swimming pool and hot tub, fitness center, free parking and guest laundry. Business travelers will appreciate the full business services and meeting facilities. A complimentary continental breakfast is available each morning. Enjoy all that San Antonio has to offer in a centralized location at the Best Western Alamo Suites!
Based on 2,013 reviews
Value for money
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