|"Extremely close to river walk."||(in 21 reviews)|
|"Excellent staff very friendly."||(in 49 reviews)|
|"The room was very comfortable and spacious"||(in 38 reviews)|
|"Employees poorly trained in customer service."||(in 4 reviews)|
|"No parking at the hotel."||(in 11 reviews)|
Very convenient walking distance to Alamodome
Noise problem between rooms and outside traffic
Convenient location. Room comfortable enough, and quiet. They had glass glasses.
WiFi. Very slow - up to two minutes for search results, and forget streaming. I will not stay there again for the terrible WiFi alone. Couple that with the fact that the front desk lost my credit card number TWICE, and I still don't have the receipt they were going to email. And you'll want to bring your own extension cord. This for $160 a night and an addition 16% in tax? Not me ever again.
Perfect location to attend my conference at the Marriott. Such great rooms @ a better price. Less than a five min walk to Marriott & Riverwalk. Warm & friendly staff. Clean. Good breakfast.
I have no complaints. I was very pleased with the service, rooms, cleanliness, location, and the price.
overrated for a plus hotel. This is an old hotel that badly needs updating. For downtown San Antonio this is a terrible location.
Another good Best Western experience
After a truly appalling experience at the Red Roof nearby, Kayak got me refunded and rebooked at the Best Western. It was clean, new, quiet, comfortable, and close to the meeting center at the Hyatt. The room was comfortable and pleasant, decorated in craftsman style. The only reason I didn't book in the first place is because the BW Sunset Suites didn't show up in my search. It struck me as odd that no BW hotels showed up on the map of the downtown area. Next time, I'll just go straight to the BW web site perhaps. The in-room Wifi worked well, unlike the Red Roof or Marriott. The breakfast menu was varied and fresh each day and the room had plenty of space. In short, this is the experience I have come to rely on at Best Western and I won't bother looking anywhere else.
I loved the atmosphere of the hotel. It was very clean and the staff was very helpful. It was our first time to San Antonio and they gave great advice as to where to go ! I would come back again !
It's not really anything they did it was more confusion on my part. I saw the river walk title in this hotel and thought we were going to be down town and really close to the riverwalk. We were about 1 mile walking distance. But still a great location and easy to walk places :)
Liked the atmosphere and the clean rooms... Brenda at front desk in the evenings was especially cordial and kind...whole staff was very nice...was a nice stay
Don't ask them to call you a cab
The hotel is generally clean.
No whole wheat bread or healthy options. It may just be a Texas thing. Also, don't ask them to call you a cab. They have an insider deal with a lady who picks you up in an unmarked car, cannot keep quiet during the ride, and makes xenophobic and racist statements about yellow cab drivers. She also charged me $10 more than the standard rate.
Nothing to complain about
Three blocks from the convention center, good-sized quiet room, friendly staff, and a great price through Kayak. I'd certainly stay there again.
Little things: check-in took 10 minutes, which is way too slow for an existing reservation. The breakfast was fairly limp, even if free, although the hours were good. Not enough electrical outlets. The shower head was not as full as desired. And I was disconcerted to walk into the lobby at 1 p.m. to find a man being handcuffed on the floor by police. Apparently he had been pan handling in the foyer. Disconcerting.
all around great
Location was good, close enough to the river walk. Hotel had a historic feel which was great.
Small parking lot next to the hotel, because of the lack of space I had to park a block away in a different parking lot. However, I didn't have to pay.
The room was clean and beautiful. The staff was friendly and accommodateing. Breakfast was great with real food not powdered eggs and plenty. A short walk to the river walk. We parked our car and didn't use it again until we left. Great place to stay we definitely will be coming back.
Discover this downtown San Antonio, Texas hotel located near the San Antonio Riverwalk, the Alamo and Six Flags® Fiesta Texas. Whether traveling to Texas on business or pleasure, the Best Western Plus Sunset Suites-Riverwalk is sure to please. This 100% non-smoking hotel features friendly customer service and comfortable accommodations at the right price. Guests will find an all-suites property offering amenities such as an exercise facility and guest laundry. Business guests will appreciate the onsite business services and meeting/banquet facilities. This San Antonio hotel offers well-appointed suites, complete with cable satellite television with HBO® and high-speed Internet access. The Best Western Plus Sunset Suites-Riverwalk is located in the heart of downtown San Antonio near local shopping and dining. Hotel guests will be less than one mile from popular San Antonio attractions including the Alamodome, the San Antonio Riverwalk, the Texas Institute of Culture and the Alamo. This Texas hotel is also close to the San Antonio Zoo, Six Flags Fiesta Texas, SeaWorld® and the Botanical Gardens. Corporate travelers staying at the Best Western Plus Sunset Suites-Riverwalk will be less than five miles from SBC, the Convention Center, HEB, Boeing and Lockheed Martin. The Best Western Plus Sunset Suites-Riverwalk is proud to offer superior customer service and a convenient location in San Antonio. Make a reservation today and save!
Based on 1,006 reviews
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