City Creek Inn & Suites

up early

Staff was nice.. room was a room.

Did not like the drinks who kept making their car alarm go off at 2 AM. Free breakfast wasn't that great, but it was clean in the small breakfast room.

Staff at reception was incredibly unhelpful, rude, and spoke down to (and ignored) guests. Ice machine and vending machines are broken and evidence suggests they have been for awhile. Wifi does not reach all rooms. Technology is dated and walls/floors are very thin. We could hear everything happening outside and upstairs. Misleading name, no where near City Creek. Cheap quality everything. Regretted making an online reservation as soon as we go there- way overpriced for what it is.

stay away

Nothing

uncomfortable bed and pillow, thermostat intentionally disabled, pathetic breakfast, stained carpets, rundown

Overall is good

Cleanliness is good AC is cold For serving is quickly response (service is good)

Breakfast just few items/choices, so different with other Hotel with the same price but they have more choices

Urine-soaked sheets. Terrible night staff.

Location is good. Daytime staff seemed friendly.

When I climbed into bed after checking in for a two-day reservation, I slid into soaking wet sheets. Pulling back the covers revealed the unmistakable smell of urine. The front desk manager was completely unsympathetic and refused to apologize or provide any solution until I actively demanded one. He told me that people go in and out of the rooms all the time and there is nothing he can do to prevent it. My friend and I left immediately and slept in our car instead, since everything else in the area was booked. I returned the next morning to complain to the manager and was given the refund the night clerk had refused me, but I simply cannot be emphatic enough that no one should stay at this property. I have stayed at hundreds of hotels and have never had such a terrible experience.

I liked that a refrigerator and microwave were in the rooom. Also liked that breakfast was offered.

My 11-year old son said the room smelled like a urinal. :( I needed to pull out the febreze and sprays that I could find just to be comfortable. Breakfast was offered, but selection was very limited.