|"Great staff and very spacious rooms."||(in 12 reviews)|
|"Fantastic hotel, staff so helpful."||(in 13 reviews)|
|"Amazing location and great employees"||(in 21 reviews)|
|"Very tired looking once you get inside."||(in 1 review)|
|"Very poor service and quality"||(in 6 reviews)|
|"The water pressure was non-existent."||(in 3 reviews)|
Bedding was dirty upon check in, no free water in room, toiletries were not replenished. Check in was quick and they accommodated is early which was nice.
Excelsior Roma - Fallen from grace
This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly but as I have stayed in many hotels in Rome, this group did not compare. Hefty nightly charge not worth the money. We only enjoyed the high ceilings and 18th-century architecture.
We have stayed at this hotel numerous times over the years and have loved it. The building is beautiful and the lobby/main area are spectacular.
The hotel was full with a conference of some sort. The gentleman that checked us in couldn’t care about us. We’ve loved this hotel in the past but I think this was our last visit there. The room was mediocre, the staff was mediocre, I was very disappointed.
Well situated and wonderful staff!
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable.
I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
Free room service coffee. Fantastic rooms Very friendly and helpful staff
The room was big and comfortable. Staff were friendly.
Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival..
For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable.
The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
The comfort of the bed
I believe it is over-priced
Location of the hotel
problem during checking, took long time.
surounding area location
fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
Comfort and location
Reception staff not really polite or friendly
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive.
I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
Located only a short walk from Spagna Metro Station, The Westin Excelsior Rome provides guests with an ideal base while in Rome. It is situated a brief stroll from Spanish Steps.
There are a range of amenities on offer to guests of the hotel, including a Jacuzzi, a sauna and an indoor pool. It also has babysitting services, a currency exchange and a reception that operates around the clock. It also offers valet parking, a Turkish steam bath and 24-hour room service.
The comfortable rooms at The Westin Excelsior Rome include slippers, a mini bar and a flat-screen TV. Each has a bathroom that has bathrobes and a hair dryer.
The hotel features an on-site restaurant, serving Mediterranean cuisine. In the evening, guests are able to relax in the cosy lounge bar. A wide choice of dining options can also be found in close proximity to the property.
Attractions close to The Westin Excelsior Rome include Piazza di Spagna, Trevi Fountain and Tiber. Barberini Fontana di Trevi Metro Station is within a 10-minute walk.
based on 228 reviews
Policies vary by room type and provider.
Guests with existing The Westin Excelsior, Rome reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Excelsior, Rome for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Excelsior, Rome is located at Via Vittorio Veneto 125 in Historical Center, 0.4 km from the centre of Rome. Scalinata di Trinità dei Monti is the closest landmark to The Westin Excelsior, Rome.
Check-in time is 15:00 and check-out time is 12:00 at The Westin Excelsior, Rome.
Yes, The Westin Excelsior, Rome offers free Wi-Fi.
No, The Westin Excelsior, Rome does not offer free parking.
No, The Westin Excelsior, Rome does not offer free airport shuttle service.
The Westin Excelsior, Rome is 14.8 km from Rome Ciampino.
Yes, The Westin Excelsior, Rome is a pet-friendly hotel.
Yes, The Westin Excelsior, Rome has a pool on-site.
The Westin Excelsior, Rome has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.