The bed and linen very comfortable. I originally booked at the Airport Sandman and was greeted very warmly by the staff there who told me I was upgraded to the Signature because of room problems.
My check-in at Signature was not friendly and quite abrupt. She also waited quite a long time to call me - the couple being attended to by the other staff was somewhat spread out over 2 spaces until she asked them to move over - but it was about 10 minutes at least. It was enough time for the airline crew to check in completely! After a 17 hour flight with another leg to go, it was not welcoming. Rooms are small. Getting to my room was very confusing.
A/C unit very loud, fan going off and on very disruptive to ones sleep, if you turned it off room was too hot.
Clean, friendly staff, comfortable beds, workout room, pool and hot tub, great stay
The gym equipment needs repairs
Very accommodating staff members. Nice hotel. Needed to leave rental car for (3) days on their lot w/ reasonable charge while on bus tour. Would stay here again.
Friendly, cordial staff, cleanliness, comfortable bed, quiet stay.
Only blanket in room is a rather heavy down comforter. I sleep way too hot under a comforter of this weight, but not warm enough under only a sheet.
Very friendly front desk staff Clean and well maintained rooms Shuttle to airport greatly appreciated.
The only complaint I have is the Wifi, because it was super slow. But overall we enjoyed our stay.
very clean and pleasing atmosphere. very convenien
quick responding van/taxi that took 5 of us to the pier for our cruise. very acceptable chg ($31.15) for 5 of us and LOTS of luggage. staff at desk were very pleasant and helpful.
I would never stay in this hotel again.
The hotel was close to the airport. This was the only way it satisfied our needs.
This hotel was extremely hard to find. Once we got there we were very disappointed by the hotel. The restaurant had an old greasy smell that was very unappealing. The room was the most basic accommodation. I was glad for an early flight to leave the hotel ASAP. I would never stay here again nor after this, at any Sandman Hotel.
The hotel we reserved did not have a room for us when we got there. Receptionist said they were full so we were "upgraded" to the Signature Hotel down the street. She called a cab, but the driver was unfriendly and the cab was filthy! Our bags got nasty in the back of his car. We got to the Signature and went to our room. The A/C didn't work; after spending a great deal of time trying to get it to work, we went down to report it. He said he could move us to another floor because there were no more rooms on the 5th floor. What a deal! We had to lug our bags all over the hotel again. We were hot, hungry, and exhausted. It was hours before we finally got settled in. We had planned to do some sightseeing and swimming, but by the time we had dinner, all we wanted to do was shower and go to bed. It was a pretty unpleasant experience.
Located in Richmond, Sandman Hotel Vancouver Airport is in the suburbs, within a 10-minute drive of Richmond Night Market and Richmond Nature Park. Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available 24 hours).
Based on 1,423 reviews
Bar and Beverages
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.