|"Gorgeous hotel with great restaurants."||(in 109 reviews)|
|"Staff exceptional and concierge Diane fantastic!"||(in 136 reviews)|
|"Beautiful hotel in an excellent location!"||(in 148 reviews)|
|"Room was not ready until 5:00."||(in 87 reviews)|
|"The only place to stay in the old city."||(in 6 reviews)|
|"There were two small drawers in a bedside table."||(in 1 review)|
It's an amazing castle to visit and stay at. Also a great view next to the river.
Breakfast amazing. Fantastic staff. Building falling apart, and for that money I would've expected more.
Facilities were run down. Public restrooms were used for more than one kind of relief outside the bar in the lobby. Lively staff and exquisite decoration!
Beautiful surroundings. Great area and location. Excellent staff.
Not all rooms have a view. Some areas require stairs as well as elevators. (My wife uses a walker).
GREAT hotel in a great location!!!
The service was excellent, the staff very welcoming. Our room had an excellent shower and bed. The bar areas are great for hanging out. Most of all, what a grand historical structure!
Quality comes at a price.
Nice Bed. Superb location. Great service. Perfect atmosphere.
A jackhammer woke us up at 8:00 am. They were renovating in our wing. Room was a loooong way from elevator. But no traffic. From Kayak the breakfast included as advertised on the website WAS NOT included upon check in at the hotel. This was false advertising. Luckily for Kayak, we got the hotel to comp the parking AND the breakfasts. This was well worth the disturbance.
Service and location were excellent! Staying here was truly a one of a kind experience.
The rooms were small .
Gorgeous hotel in a fabulous location
The hotel is in the best location for someone wanting to see different parts of Quebec City. The staff is very well trained and seems to try to exceed expectations. This is a gorgeous historic hotel that has been extensively renovated. The pool and spa, all the restaurants, etc. are at or above the standards of what you will find in more modern luxury hotels. Based on my experience, I would recommend staying in one of the traditional decor rooms (preferably beginning 62##).
Initially, we were offered an upgrade to one of the remodeled rooms, but we thought the window was very small and the room felt rather claustrophobic. So, we asked to be put back in the traditional decor, unrenovated rooms and found it to be much larger and comfortable with a double window and a great view. Of course, these two rooms (out of the 600 in the hotel) likely were not representative of all the remodeled/traditional room layouts. Just my experience.
Nice place to visit, but stay elsewhere!
Beautiful interior and exterior, pool and related facilities were generously appointed.
Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
All staff was very accommodating and a pleasure to deal with.
GREAT WITH ONE EXCEPTION
Well kept facility and competent staff. Great location. Would come again.
But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again.
Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
I like best all the things you are available to see, the expositions, the christmas trees, everything in the hotel is very beautiful.
The fame of this hotel is over-inflated. The sight of St. Lawrence river is not majestic due to the limitation of height of hotel.
it is very charming!
i need to use the stairs to get to my room! and the breakfast choices are very very limited.
Concierge left early - before the dinner hour & hotel tours were cancelled with no indication rhyme or reason
Professional,friendly and knowledgeable staff. Excellent room; clean, fresh and well appointed. Location, location,location.
Could not wish for better.
The staff are more than willing to assist you with any of your requests. They speak both english and french. There are pre-printed cards with driving directions to nearby activities and sites which can be obtained at the front desk. There are numerous tours both on foot and by bus which leave depart outside the hotel. Numerous Restaraunts within walking distance serve some of the best food I've ever eaten.
The hotel is just perfect for honeymoons, in particular if you go a bit up the price range and get one of the better rooms. It is possible to enjoy privacy and a great city view at the same time, which makes up for splendid nights.
In general, a lot of small things are overpriced. This leaves the impression of penny-pinching.
The general ambiance of luxury, the friendly Staff and the location let aside the rich interiors and amazing exterior architecture.
Ongoing repair works are partly blocking the view, capacity of lifts comparing to number of hotel guests is limited, area of offered room at check in time was very small. Very interesting hotel to visit but not to stay in unless you can afford the delux waterfront suites.
Room needs to be selected with caution. We had to change rooms three times as we were given rooms with scaffolding over all windows. Rooms are small, and many face a courtyard.
Rooms were very comfortable and clean.
When we arrived, the computers were down-we waited in a long line to put or name on a list. We were asked to be seated in the bar where we would be called when the problem was corrected. I went back to the desk & was told the problem continued. After 2 1/2 hours, I went back to reception to find a new long line. We were traveling with my 85-yr old father. I was told by those in line that the computer was indeed up - they had just arrived. In line again, I asked one of the managers on the site why we were not called as we were told. He asked "Was I not given a pager before we were sent to the bar?" That manager was at the desk when we first arrived, he knew that no pagers were handed out; the desk clerk confirmed this. Shabby treatment!
Fairmont Le Château Frontenac is a grandiose, opulent hotel that offers visitors a one-of-a-kind experience. The hotel is one of the centerpieces of the Old Quebec district, among other excellent attractions like the 1800s Citadelle Fort and Terrasse Dufferin, a large boardwalk that overlooks the city. Château Frontenac is impossible to miss with its large spires and impressive size. While the hotel has always been incredible, it recently underwent a multimillion-dollar renovation project that upgraded virtually every facet of the compound.
Château Frontenac boasts 611 guestrooms and suites that invite visitors to take a look into both historic Canada and Europe. Château Frontenac has been named a UNESCO World Heritage Site so every guest who stays here is truly a part of history. There are three different types of rooms that guests can choose to stay in. The Fairmont Room ranges from 175 square feet to 225 square feet and features classic decor. The Deluxe Rooms are the same size as the Fairmont Rooms but with some additional furniture and amenities. The Signature Rooms are the largest and finest rooms in the hotel and represent the pinnacle of what Château Frontenac has to offer.
Since Château Frontenac has such a storied history and sits on such beautiful grounds, guests can sign up for guided tours throughout the day. The main restaurant in Château Frontenac is Champlain Restaurant headed by Chef Stephane Modat. The kitchen creates delicious dishes that take guests through a journey of local Quebec cuisine. While reservations aren't required, they are highly encouraged. Other dining facilities include the 1608 Wine and Cheese Bar and Bistro Le Sam, which offers creative lunch dishes and fun happy hour cocktails.
based on 1,476 reviews
Policies vary by room type and provider.
If you plan on renting a car during your stay at the Fairmont Le Château Frontenac, it will take you between 25m to 30m to drive from the airport to the hotel. For those planning on using an Uber instead, the trip will cost you up to 32 CAD (approximately 24 USD) for a standard UberX, and up to 46 CAD (approximately 34 USD) for an upgraded UberXL that can fit four to six people. It is possible to use public transportation to make the trip, such as with local bus lines 279 and 11, but it will take between 1h and 1h 30m.
For guests that will be traveling to Quebec City for work, there are several amenities that you can take advantage of at the Fairmont Le Château Frontenac. For example, the hotel’s large business center is open 24h a day and is located on the Terrace level of its main building. It is equipped with private workstations that offer high speed Wi-Fi to guests, as well as photocopy and fax machines. There are also 23 rooms available for meetings that cover over 40,000 sq ft and have amenities such as natural light, stages, sound systems, and views of the nearby region.
The Fairmont Le Château Frontenac offers many amenities for small children, including cribs that can be rented for free and placed in all hotel rooms, and child-sized bathrobes that can be provided upon request. Additionally, parents have the option of having all alcohol removed from their room’s mini bar for a fee of 30 CAD, and there are rooms that are conveniently connected in order to ensure that you can keep an eye on your little ones. Children under the age of five eat for free in each of the hotel’s restaurants, while kids aged six to eleven are able to benefit from discounts on their meals.
Home to the elegant and well-known Moment Spa, the Fairmont Le Château Frontenac offers a diverse selection of spa services. Guests can choose from a variety of body wraps that are meant to exfoliate and nourish their skin, as well as therapeutic massages that can be tailored to your individual needs to ensure that you are feeling revitalized and rested. It is also possible to purchase packages for the spa, which will provide you with a selection of these services, including manicures, facials, exfoliations, and massages.
Guests at the Fairmont Le Château Frontenac are able to download an application for free that is meant to teach individuals about the hotel’s unique history and heritage. Through the application, you can enjoy a quick 15m virtual tour of the entire hotel, as well as additional stories regarding the building’s interesting past. (Prices checked 08/05/19).
Fairmont Le Chateau Frontenac is located at 1 rue des Carrieres in Vieux Québec, 0.7 km from the centre of Québec City. Dufferin Terrace is the closest landmark to Fairmont Le Chateau Frontenac.
Check-in time is 16:00 and check-out time is 12:00 at Fairmont Le Chateau Frontenac.
No, Fairmont Le Chateau Frontenac does not offer free Wi-Fi.
No, Fairmont Le Chateau Frontenac does not offer free parking.
No, Fairmont Le Chateau Frontenac does not offer free airport shuttle service.
Fairmont Le Chateau Frontenac is 14.1 km from Québec City.
Yes, Fairmont Le Chateau Frontenac is a pet-friendly hotel.
Yes, Fairmont Le Chateau Frontenac has a pool on-site.