Bahia Principe Fantasia Punta Cana

Clean and friendly staff

Check in on Wednesday they made it very hard to book a decent dinner. Very hard to book a good dinner.

It was good room, good food (not all but enough to choose), some evenings was good show. Good aquapark but if children are small not many options to choose and remember you as adult can not use it, just be near. They really interested in opinion you have and try to solve your requests. What I did not like n this point is: It is good that conserje was checking if our requests was done, but for me it was too much. If I asked to solve something, then person come to solve it and then concerje call us back to check if it was done. The last step for me was a bit too much, because during our 1 week stay they wake up my baby 3 times during day sleep, so finally i had to turn off telephone at all

- Staff in kids club do not look very friendly. Before I read in feedback about this but did not understand well what did they mean but when we came to the club and saw very indifferent person with absolutely not caring and interested face. - Entertainment team is really very low quality. We came from another hotel where it was another level and even hotel was smaller the entertainment team was very bright, everybody knew them and recognize from the far. Here boys from the team looks like they replace someone from entertainment team who is ill now. No personality, not good dancers, can not really attract people. And I would advise to the hotel think to change their uniform. They are not visible at all. - Very big territory and not very clear how to move there. It is like 7 hotels in 1. For example we booked in one of them the restaurant and nobody do not want us to drive back to our hotel. So under the rain with little girl we had to walk and try to find the way back. - Very bad and un-useful application. For this level of hotel it is unacceptable - You have to refresh your internet connection every 24 hours. in 21st century we have this? Really? When I claim it, they gave us VIP access so we should not, but it worked just on computer, not mobile for us. Anyway I think this is the topic which should not be even discussed in our days. - there was a case when in food there was decoration sticks with fungus! We complained to the managers and next day this was corrected but it is not acceptable especially when we are saying about kids food where was a lot of this sticks - very low quality of drinks. In kids hotel you expect much better. They made them from very chimical concentrates. We came from another hotel of Dominicana and had good chance to compare. In this hotel we could not drink any coco-loco because it was horrible quality.