Hacienda Plaza De Armas

Comfortable bed, hot shower, satellite TV and an elevator.

I wasn't impressed with breakfast. Tablecloths were not replaced between customers, yet silverware was placed directly on the tablecloths the previous customers used. I also found a hair in my food. I got diarrhea during my 5 night stay, but I can't say for sure it came from this restaurant or another I ate at. The hotel is noisy 24/7. You can hear everything from adjacent rooms, hallways, hotel lobby and outside. I could hear talking customers in the hotel lobby at 4am from my 3rd floor room because the center of the hotel is open between all floors.

The facility and location is good, super comfortable bed, nice bathroom.

We arrived in early morning and extremely tired after overnight bus trip, we asked for an early check in, which they have a room available, but being asked to pay $30 USD for 5 hours stay, where the full day stay was only $56 USD. That's more than half of the daily rates they were asking for, from our point of view, its too steep and they probably have many tourists arrive at that hour of the day and they are taken advantage of them because most of them were very tired and had no way to go in the early morning. In the end, she offered for $25 USD, but it's still a lot and we had to take it. We are already paying more than other hotels in Puno, this is definitely overpriced one night stay for us.

Only there for one night but the location was good. We had and early start but breakfast was from 0530 and was good.

The toilet flush was appalling and did not remove waste properly. There was no toilet brush provided so nothing we could do. They really need to address this as very unhygienic and it’s not a local phenomenon- other loos elsewhere were fine.