Good to know
|Distance to city centre||0.8 km|
|Distance to airport||43.8 km|
Time of year
Show reviews that mention
|block to the main||in 9 reviews|
|comfortable beds||in 7 reviews|
|comfortable room||in 21 reviews|
|fantastic hotel||in 52 reviews|
|good breakfast||in 75 reviews|
|great location||in 84 reviews|
|hot water and heater||in 23 reviews|
|hotel room||in 44 reviews|
|main square||in 21 reviews|
|near the city||in 21 reviews|
|peru||in 4 reviews|
|puno||in 14 reviews|
|room was so cold||in 46 reviews|
|room wifi||in 12 reviews|
|staff friendly||in 96 reviews|
|triple room||in 4 reviews|
|value for money||in 7 reviews|
First off, I made the reservation through you and I specifically booked 3 persons saying the 3rd person was my 16 year old son, at arrival I was told I had to pay extra. Location is great. Installations fair. TV signal is lousy. Very noisy which was no so much trouble since we had to rise very early for the tours (around 5 A.M.)
The location was convenient to the main square. Staff was pleasant. Water was very hot ( although it was hard to regulate - either too hot too cold) and with great pressure. Beds were comfortable. Rooms were very large. Breakfast was ok - eggs were good if you could get someone to cook them for you. Bread was stale.
The room we had smelled terrible - maybe urine? They allowed us to check in early for an extra fee since we arrived at 3:30 am but the smell was awful! We slept with the windows open which meant it was freezing, but it was better than the smell. Later that day we talked to the staff and they made the room better with some deodorizing spray or something. My husband is still complaining of how his suitcase smells a couple of days later. The hotel is dated but could be nice as long as you don’t get a room that smelled like ours. Oh and the internet doesn’t work well in the rooms.
The hotel have an very good and plentiful breakfast each morning. The only downside was when a bus tour of German tourists came that were extremely demanding and felt like they were the only ones there during breakfast. The staff did a good job considering how demanding the tour group was. They made fresh eggs to order. The room and bathroom were clean. The hallways were clean. There is an elevator for those wishing to ride to the upper floors. The staff was friendly and helpful. They had tea available in the rooms and lobby all the time. There is a travel agency situated in the lobby for booking local and distant trips. Very much recommend this hotel to others.
Nothing about the hotel itself except maybe the fact that tour groups stay there and cause problems for those not part of a group.
Great position, super clean and comfortable, good facilities, and great value for money.
The location. The brakfast. The staff
The design is little old. And there is a problem with the adjustment of the temperature of the water (too hot or too cold)
With a stay at Casona Plaza, you'll be centrally located in Puno, steps from Puno Cathedral and Puno Plaza de Armas. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. A cruise ship terminal shuttle is provided at no charge.
based on 550 reviews
Things to know
- Wonderful sightseeing
- Comfortable beds
- Spacious rooms
Policies vary by room type and provider.
Reviews about Casona Plaza Hotel Puno
Most popular landmarks
- Puno Plaza de Armas 105 m
- Puno Cathedral 189 m
- Titicaca National Reservation 6.1 km