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|Distance to city centre||0.9 km|
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1..Shower was not proper working. 2. Hair dryer was not working 3. Stingy breakfast not matching to the demanded price. 4. at the end the Hotel Management does not care about feedback: all what was us irritating was already commented by others. Having no day light in some of the rooms cannot be changed: but getting the shower heads well-maintained and provide a lavish breakfast can be done if the openness of the management would be there. If I see comments of the hotel management to the given feedback by others, I can only see that empty promises were done in the past.
The staff helped us with everything we needed, they are very courteous. I can recommend this hotel without reservation, there is street noise, our room faced the street with a romeo/ Juliet balcony but to be fair we stayed during Día De Muertes and you would expect street parties etc.
I found the light levels in the bathroom a little low, specifically around the mirror, the shower head needs de- mineralisation, basin spigot was minus the aerator. Overall minor issues pretty much in the cosmetic range.
Very stylish hotel just downtown. The staff was very helpful and friendly the whole stay, and even offered us a free sample massage.
The time we stayed the the bar and restaurant wasn't open very long due to staff shortage, hope that's fixed by now.
Location and staff friendliness
Shower head needs maintenance
My girlfriend became seriously ill, to the point where we had to call an ambulance at 11 pm. We speak little Spanish, but the staff stayed around longer to ensure that everything went well. The crew arrived and took care of her at the hotel. It's truly a "boutique hotel" in the sense that it's beautiful, but comes with its cons (see below). The WiFi speed is amazing.
No windows and poor air circulation. The area in between the rooms echoes so much that if anyone is talking at night, you'd be able to hear it. The water pressure is bad.
Located in Puebla (Puebla Historic Center), Nueva Luna is within a 10-minute walk of Puebla Cathedral and Zocalo Square. Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.
based on 131 reviews
Things to know
- Stylish hotel
- Beautiful architecture
Policies vary by room type and provider.
Reviews about Nueva Luna
Most popular landmarks
- Street of Candies 99 m
- Artist Quarter 270 m
- Mercado el Parian 277 m
- Capilla del Rosario 0.5 km
- Zócalo de Puebla 0.5 km
- Ángel Custodio 0.5 km
|Puebla City Huejotsingo||22.4 km|
|Mexico City Benito Juarez||101.8 km|