Balu Apartments

The apartment was spacious

I’ll start off by saying, save your money and don’t stay here with a small family. It was myself, husband and 2 year old daughter. This place is hard to find because there is no sign, thankfully the older gentleman in the parking garage helped us. When we arrived the receptionist was very unwelcoming and rude and in my opinion as useless as a box of rocks. She barely spoke English and never understood what I was saying. We requested a crib for our room and was assured by email it would be set up when we arrived. It wasn’t set up and we had to do it ourselves. Another down side to this place is that it’s loud, paper thins walls. The apartment we stayed in was dirty and had mold/grime in the shower, we didn’t even use it because it was so gross in there. This place IS NOT as its described, they DO NOT have a FITNESS center or sauna like it says in the amenities section on booking.com. We drove about 8 hours to this place and was hoping to have a relaxing night and eat at the restaurant and it turns out they rented out the entire restaurant for a private party. We asked if we could order room service so we didn’t have to drag our child out in the cold again, and the receptionist said the whole kitchen staff was dedicated to that private party and couldn’t accommodate us. This was very very frustrated for us, as we had to go down town for food, the useless receptionist was yet again unhelpful at helping us find a place to eat. Also since they had booked out the eatery for the private party they had they had the music blaring and when I asked if that was going to be going on all night the receptionist looked confused and said yes. I asked for a quieter room and she said no. The bed is also very uncomfortable, we didn’t enjoy ANYTHING about this place. The breakfast is a joke, not a buffet style; you get to choose one food item and one drink only. Everything else is for an extra charge and it wasn’t that great, the coffee was the only decent part of it.