The Bosville

Unfortunately, this stay was awful. I've never left a bad review here before, typically all 9s and 10s but was so uncomfortable I can't give a positive score. I stay in a wide variety of hotels regularly and never have complained before about settling the bill, however for nearly £200 for the room, to have the large kitchen/ cellar extractor fan outside your bedroom wall making a racket all through the night, the staff using it as their smoking area so even though the room was sweltering, if you open the window, the room fills with smoke and the smell of the kitchen. As it's the smoking area, it is disgusting outside, littered with rubbish and cigarette ends. I let reception know and showed the manager the pictures and if the matter had been dealt with, id never have left a review as I think it's fair to raise a complaint and let the hotel resolve it for you professionally. The manager was brusque, not very apologetic about it and just said they didn't say the room had a sea view. My complaint was, it was really noisy with their kitchen/ cellar fan outside on the bedroom wall so couldn't sleep (Not good when paying for a room to sleep in), room too hot, yet you couldn't open the window as it was the staff smoking spot. No view was no issue, the smoke, staff chatting on steps and constant fan noise was. The fact it looked disgusting and I showed this on the pictures wasn't ideal and I was really surprised she wasn't at all embarrassed by this. She said 15 percent off was the best they could do - £165 for a night in a room of that calibre is very poor quality. Everywhere else we stayed in Skye was of a significantly better standard and service. We booked it as we had stayed there previously and loved our sea view room and had no reason to complain. Dont stay in room 12 and I do hope you do not have cause to complain, as it doesn't seem to be dealt with well at all.