The breakfast was good.
There was a group of people down from my room that got loud. The bed was a bit hard.
cold pool, dirty room
good location, close enough to walk the strip but far enough away to not have lots of noise. friendly staff
had indoor and outdoor pools, both too cold for my children to stay in. indoor pool is NOT heated. had several subjects drinking in pool area which i dont think is acceptable or safe. also kids were throwing balls hard enough they broke ceiling tiles which fell in pool where my kids were. parents obviously were not doing their job but when we told the desk of the problem they walked through, picked up the broken tile and walked out without saying anything. while picking up in the room we found a piece of wadded up metal (which i found by stepping on), an old pill of some sort laying in the floor, a large open safety pin in the floor and dust, etc staff was nice enough but it was obvious the cleaners were not doing things correctly. general manager happened to be there during checkout and i have to say customer service is good but due to these details i will not be taking my family here again.
Rooms were clean. Staff was great. Had breakfast waiting.
Indoor pool was cold.
With a stay at Country Cascades Waterpark Resort in Pigeon Forge, you'll be within a 10-minute drive of Dollywood and Pigeon Forge Factory Outlet Mall. Featured amenities include a computer station, a 24-hour front desk, and laundry facilities. Planning an event in Pigeon Forge? This hotel has facilities measuring 2736 square feet (254 square meters), including conference space. Free self parking is available onsite.
Based on 1,205 reviews
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