Days Inn by Wyndham Pensacola - Historic Downtown

Breakfast attendants and the cleanup guy that cleaned the breakfast area was very peasant and the pool attendant was pleasant. And the lady at the desk the early morning hours of checkout was pleasant.

They didn't bill my debit card right and ended up billing it several times and then bill was not paid in a timely fashion and a long term staff member (I was told she had worked there for 18 yrs) was very rude and insisted for me to pay with a different form of payment. I told her that the money for the stay had already been deducted from my bank account for the bill. But she insisted that it had not. She even took my bank card and called the telephone numbers on the back of my card and tried to talk to the bank concerning my account!!!! I tried to get her to understand the problem and she implied that i didnt have the funds and unless I paid with a different form of payment that I needed to check out. There were other guest present and it was very embarrassing and very upsetting to myself and my young child Another staff member was present and called a someone in management and they explained the situation to the very rude employee that had repeatedly insinuated that I was lying. The employee then told me that it will be taken care of the next day that I could stay for the second night and they would straighten it out the next day. And I ask what was the problem and she said it was a clitch in their system ( not that it was billed for one night then she had repeatedly billed it for the entire stay several times.) The administration took out the repeated bills and it was paid without any problem. And the rooms were not cleaned very well. And the bed linens were not changed the whole stay.

Breakfast

Dirty bed clothing. Old and rusty