4 stars
Hotel Villa Mercedes Palenque
Km 2.9 Carretera Palenque-Ruinas, 29960 Palenque, Chiapas, Mexico
Palenque, Mexico
See location+52 916 345 5231Photos of Hotel Villa Mercedes Palenque
Overview
Family-friendly hotel with 2 outdoor pools and a full-service spa 2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Hotel Villa Mercedes Palenque
Amenities at Hotel Villa Mercedes Palenque
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business centre
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Toilet with grab rails
- Private entrance
Dining
- Grocery deliveries
- Packed lunches
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
- Dining table
General
- Family rooms
- Garden view
- Lake view
- Telephone
- Pool view
- Storage available
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Outdoor pool
- Pool towels
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Private bathroom
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
- Trouser press
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
Outdoor
- Terrace/Patio
- Garden
Health and safety
- Daily housekeeping
- Safe
Workspace
- Fax/photocopying
Things to do
- Gift shop
Fitness
- Fitness centre
Reviews of Hotel Villa Mercedes Palenque
8.8
Very good
899 verified ratings
Wonderful
508
Very good
175
Good
114
Okay
45
Fair
39
Mediocre
6
Poor
12
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, particularly its proximity to archaeological sites and lush surroundings. Cleanliness and comfort of the rooms, especially the beds, were also appreciated. However, many reviews noted issues with service, including language barriers and slow response times from the staff. The pool area received positive feedback, being described as beautiful and well-maintained, contributing to the overall enjoyment of the guests' stays.AI-generated from customer reviews
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Score by provider
8.9 out of 10
444 reviews
9.3 out of 10
3 reviews
Location
Km 2.9 Carretera Palenque-Ruinas, 29960 Palenque, Chiapas
What's nearby
- Aluxes Eco Park0.4 km
- Palenque3.6 km
- Pre-Hispanic City and National Park of Palenque3.7 km
- Rock Paintings of Sierra de San Francisco4 km
- Misol-Ha Waterfalls5.8 km
- Cascada de Roberto Barrios20.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Villa Mercedes Palenque
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hotel Villa Mercedes Palenque
Nearby hotels and places to stay
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Value for money | 8.6 |
|---|---|
Distance to city centre | 3.8 km |