Good to know
|Distance to city centre||3.7 km|
|Distance to airport||5.1 km|
|"Beds were comfortable, rooms good sized"||(in 11 reviews)|
|"Large swimming pool, beautiful location."||(in 29 reviews)|
|"Good location to visit Palenque."||(in 16 reviews)|
|"Beware not all staff speaks english."||(in 3 reviews)|
|"There is no WiFi in the rooms!"||(in 10 reviews)|
|"Saw macaws and many other tropical birds."||(in 4 reviews)|
Time of year
Show reviews that mention
|collectivos||in 2 reviews|
|free parking||in 6 reviews|
|good hotel||in 27 reviews|
|good location||in 27 reviews|
|huge bonus||in 3 reviews|
|king bed||in 15 reviews|
|lovely views||in 5 reviews|
|music videos||in 5 reviews|
|national park||in 6 reviews|
|nice rooms||in 23 reviews|
|staff were wonderful||in 23 reviews|
|swimming pool||in 59 reviews|
|tropical birds||in 8 reviews|
|wifi in the room||in 21 reviews|
Well located towards Palenque ruins. Great pool
To loud music at pool. Temporary restaurant in grand salon not very cozy
Food in restaurant is great. Ate all my meals there and all were fantastic. Staff were very friendly, even security staff, wait staff were fantastic. Very well maintained, very clean and pretty quiet. Only about 2 km from the ruins. Very easy to get up eat and go to the ruins.
Grounds and pool.
The restaurant food was terrible and we didn't get what we ordered for breakfast. Both meals, chilaquiles and bfast burrito were missing eggs! Potato was uncooked. We paid top dollar for this bfast and it was incomplete and substandard. Dinner was not good either. We paid for a taxi into town for our other meals. The bed was rock hard and very uncomfortable. There was hardly anyone staying at the resort yet they decided to put us in a room close to reception so when the power went out during the storm in the middle of the night we were so close to the extremely loud generator that kept us awake. It didn't even turn the aircon/ power back on so it was really hot. Then to top that off they decided that 8.30am was a good time to start mowing right outside our room. It is a huge resort but they mowed directly at the front of our room! They also mowed the morning before so we could not sleep in that day either. We were quoted 400 pesos for an airport taxi by reception to find out the going rate is only 200 pesos so we organized our own taxi. The service was very slow and we felt uncomfortable in the restaurant like cd we were ordering the wrong things.
The staff were exceptionally courteous, friendly and extremely helpful when we needed something. The hotel grounds invite you to relax and enjoy nature. Food at the restaurant was very delicious. We love everything of this hotel.
Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.
With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be a 4-minute walk from Aluxes Eco Park and within a 5-minute drive of Museo de Sitio Palenque. Featured amenities include a business center, express check-in, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 691 reviews
Things to know
- Friendly service
- Spacious rooms
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Hotel Villa Mercedes Palenque
Most popular landmarks
- Aluxes Eco Park 299 m
- Pre-Hispanic City and National Park of Palenque 3.7 km
- Misol-Ha Waterfalls 5.9 km
- Cascada de Roberto Barrios 21 km
|Villahermosa Capitan Carlos Perez||101.3 km|