Prices are in New Zealand Dollars.

Hotel Villa Mercedes Palenque

KM 2.9 Carretera Palenque - Ruinas, 29960 Palenque, Chiapas, Mexico
+52 916 345 5231

Cheapest
rate per night

8.8

Excellent
based on 691 reviews
Hotel Villa Mercedes Palenque - Palenque, Chiapas, Mexico
Check-in
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Check-out
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Provider Nightly total
Priceline $113
Hotels.com $117
Booking.com $119
Priceline
Hotels.com
Booking.com

Good to know

Distance to city centre 3.7 km
Location rating 9.0
Nearest airport Palenque
Distance to airport 5.1 km

Rooms

Check-in
Check-out

Deluxe rooms

$117+

Photo
Bed type
Provider
Nightly base price
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Unknown
$117 per night
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Unknown
$127 per night
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Unknown
$128 per night

Double rooms

$113+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
$113 per night
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Double bed
$119 per night

Reviews

Pros

Cons

Traveller rating

42
13
5
1
0

Time of year

Traveller type

Show reviews that mention

+
collectivos in 2 reviews
free parking in 6 reviews
good hotel in 27 reviews
good location in 27 reviews
huge bonus in 3 reviews
king bed in 15 reviews
lovely views in 5 reviews
music videos in 5 reviews
national park in 6 reviews
nice rooms in 23 reviews
staff were wonderful in 23 reviews
swimming pool in 59 reviews
tropical birds in 8 reviews
wifi in the room in 21 reviews
  • Excellent
    Oct 2019
    8.8

    Well located towards Palenque ruins. Great pool

    To loud music at pool. Temporary restaurant in grand salon not very cozy

  • Excellent
    Oct 2019
    10.0

    Food in restaurant is great. Ate all my meals there and all were fantastic. Staff were very friendly, even security staff, wait staff were fantastic. Very well maintained, very clean and pretty quiet. Only about 2 km from the ruins. Very easy to get up eat and go to the ruins.

  • Okay
    Sep 2019
    4.2

    Grounds and pool.

    The restaurant food was terrible and we didn't get what we ordered for breakfast. Both meals, chilaquiles and bfast burrito were missing eggs! Potato was uncooked. We paid top dollar for this bfast and it was incomplete and substandard. Dinner was not good either. We paid for a taxi into town for our other meals. The bed was rock hard and very uncomfortable. There was hardly anyone staying at the resort yet they decided to put us in a room close to reception so when the power went out during the storm in the middle of the night we were so close to the extremely loud generator that kept us awake. It didn't even turn the aircon/ power back on so it was really hot. Then to top that off they decided that 8.30am was a good time to start mowing right outside our room. It is a huge resort but they mowed directly at the front of our room! They also mowed the morning before so we could not sleep in that day either. We were quoted 400 pesos for an airport taxi by reception to find out the going rate is only 200 pesos so we organized our own taxi. The service was very slow and we felt uncomfortable in the restaurant like cd we were ordering the wrong things.

  • Excellent
    Sep 2019
    10.0

    The staff were exceptionally courteous, friendly and extremely helpful when we needed something. The hotel grounds invite you to relax and enjoy nature. Food at the restaurant was very delicious. We love everything of this hotel.

  • Mediocre
    Aug 2019
    3.3

    Nothing

    Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.

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About

Overview

With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be a 4-minute walk from Aluxes Eco Park and within a 5-minute drive of Museo de Sitio Palenque. Featured amenities include a business center, express check-in, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.8 Excellent

based on 691 reviews

9.1

Amenities

9.0

Location

3.5

Food

2.1

WiFi

Things to know

  • Friendly service
  • Spacious rooms
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Disabled access
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Airport Shuttle (Surcharge)
Terrace/Patio
Massage
Business centre
Gift shop
Laundry facilities
Child pool
No smoking
Hairdryer
Coffee shop
Safe
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Storage available
Wedding services
Towels
Hot tub
Express check out

Photos

Hotel Villa Mercedes Palenque - Palenque - Building All photos (76)
Hotel Villa Mercedes Palenque - Palenque - Bathroom Bathroom (2)
Hotel Villa Mercedes Palenque - Palenque - Bedroom Bedroom (16)
Hotel Villa Mercedes Palenque - Palenque - Buffet Buffet (2)
Hotel Villa Mercedes Palenque - Palenque - Building Building (1)

Location

Most popular landmarks

  • Aluxes Eco Park 299 m
  • Pre-Hispanic City and National Park of Palenque 3.7 km
  • Misol-Ha Waterfalls 5.9 km
  • Cascada de Roberto Barrios 21 km

Getting Around

Palenque 5.1 km
Villahermosa Capitan Carlos Perez 101.3 km

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