Hotel Aitana

Beautiful hotel, friendly staff, spotless - extremely clean, good location.

Bed and pillows hard as rocks.. left my budget hotel for more comfortable lodging. I was wrong! At least at the budget hotel, I slept. The bed is cursed, back to my budget hotel. When I asked management to change my room, was told all beds the same. Very little sleep 4 nights - cut corners - hard mattress and pillows last longer. I was here on business - no sleep - bad business practice for the hotel. Coffee weak, looked like weak tea - seemed as if the the coffee was used twice, corners cut everywhere.

The location is pretty good, walking distance from center and parking across the street (for a fee).

We split our stay in Oaxaca in two hotels, the first days in Misión de Los Ángeles Hotel and later at Aitana. I only wish we hadn’t had to switch hotels. First of all, the price was given in pesos the day I was booking, but the reservation email came in US dollars. The day we check into the hotel, the exchange rate changed and we ended up paying 30% more than expected. In addition, they had the room prices up, and they were nearly 50% below. The room looked ok at first glance, but our window looked into the hallway and the bathroom needed serious repairs. The beds were not queen size as promised, and the kind where one person moves and the other bounces. The pillows were brick hard and very high, we ended up using the decorative pillows. There were large dust piles under the beds and it was not swept once during our stay. We were a family of 4 in the room, and they never left 4 towels, once I called for an additional two towels and they replied “don’t you already have towels?” in a rude tone. Breakfast was mediocre, they ran out of the buffet (one kind of eggs, tortilla chips salsa and beans, little cereal boxes and chopped fruit) and we ended up eating out the rest of the days. Your average One hotel or Holiday Inn is a luxury stay compared to this. We were expecting much more for the price.