The breakfast could use some improvements. Food was cold and beverages were cold.
Everything good with the bed
The room was clean the hotel staff was very helpful and friendly. They suggested an amazing Mexican restaurant. They let me run back up to the room after we had checked out. I had left my favorite ring on the nightstand. It was also reasonably price. It was only an uber xl lift or BART ride away from San Francisco. Well located so we didn't have to spend $400 for a one hotel room for one night in San Francisco.
The beds were way too firm.
High quality in all ways
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
Easy access to the airport
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
Pretty decent for a hotel
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Give your review a headline
The staff was very friendly and helpful.
Solid stay for graduation wknd
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
Great customer service ---NOT !!
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
The Best Western Plus Airport Inn & Suites is just one mile from Oakland International Airport (OAK), offers free shuttle to and from the Airport and within a one mile radius of the hotel. Oakland airport hotels aren’t all created equal. Guests deserve a lot more than being nestled close to the Oakland International Airport. How about a complimentary hot breakfast? The daily buffet spread includes stacks of piping hot waffles, scrambled eggs, sausage or bacon, cereals, pastries, fruits and yogurt. Complete your meal with chilled juices and 100% Arabica coffee. If you’re looking for Oakland hotels with a great location, luxury accommodations, and plenty of perks, you’ve found it. We offer a 24-hour shuttle service to the airport, so even those red eye flights are a breeze. This Oakland hotel is also close to the Oracle® Arena & Coliseum and the Oakland International Airport BART station as well as other nearby attractions in Oakland and San Francisco. This hotel also boasts the only indoor pool and hot tub in Oakland all year round. San Francisco hotels also don’t have to be expensive. Our Oakland hotel boasts a very competitive price while still giving guests plenty of perks, like a well-appointed room and friendly staff. The Oakland Coliseum is nearby, where guests can enjoy catching a game of the Oakland Raiders or Golden State Warriors. Nearby BART station, allowing guests to experience attractions such as, Pier 39, Fisherman’s Wharf, Union Square, San Francisco/Oakland Chinatown and Berkeley, CA, home to UC Berkeley. Our customer-centric service and great TripAdvisor® ratings are often what bring guests in. Business travelers in town with Pacific Gas & Electric, Coast Guard Island, Kaiser Permanente®, Clorox® and other local businesses especially enjoy our amenities such as free parking, free Wi-Fi, guest laundry and great service that has them returning.
Based on 1,346 reviews
Bar and Beverages
Policies vary by room type and provider.