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Hotels near Intl airport

Hotels near Intl airport

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Intl (PHF) - Newport News, VA, United States
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Best hotels near Intl airport

Cleanliness
9.0
Comfort
9.1
Facilities
9.4
Location
9.3
Overall
9.7
Overall 9.2 Excellent
Based on 153 reviews
Cleanliness
9.0
Comfort
9.1
Facilities
9.4
Location
9.3
Overall
9.7
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
8.9
Staff
9.1
Cleanliness
10.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.2
Location
9.3
Services
9.1
Staff
9.4
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
9.0
Cleanliness
8.8
Comfort
8.4
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.1
Comfort
9.4
Location
9.1
Services
9.2
Staff
9.7

Good 6.0
Pros: The breakfast was mediocre, but I know it was because of Covid
Cons: There was nothing stating that the basketball court and pool were closed. That's why I chose the location. I tried to change locations and rebook, but it wasn't possible to get a refund.
Excellent 10.0
Pros: Our stay was very pleasant.
Excellent 8.0
Cons: Couldn’t see anything out the window
Excellent 9.0
Pros: Staff was very polite and helpfull.
Excellent 8.0
Pros: Great friendly staff great location clean rooms
Excellent 10.0
Pros: Clean , new . Friendly staff. Did I mention it's clean! 10 miles from Hampton Coliseum/ convention center.
Good 7.0
Pros: The staff was very friendly
Cons: The hotel could have been cleaner. Found a dirty pair of underwear in the room not from us.
Excellent 10.0
Pros: Staff and amenities
Cons: No
Excellent 9.0
Pros: Great room, great breakfast.
Cons: A look closely at some appliances and walls shows marks of wear.
Excellent 9.0
Pros: Evening mixer
Excellent 10.0
Pros: Really glad we stopped for our long needed rest there. Was clean, spacious and peaceful. Got a good night sleep. Lots of pillows and great room setup
Cons: Everything was great.
Excellent 10.0
Pros: I love this place. I come here every year. My boys love it. They have a pool and basketball court.
Excellent 9.0
Pros: Friendly and helpful staff.
Cons: No
Excellent 10.0
Pros: My room 318 was outstanding and my girlfriend and I enjoyed our stay and it felt like a mini condo and will be returning In the future
Excellent 10.0
Pros: It was amazing.. the room 318 we had was like a mini condo and me and my girlfriend loved it
Excellent 10.0
Pros: My bed sheets were a little dirty.
Good 7.0
Pros: The free evening food and breakfast.
Cons: The rooms need to be thoroughly cleaned and I found someone else's hair in my towel.
Excellent 10.0
Cons: N/A
Good 7.0
Pros: Staff was nice.
Cons: For a 3 star hotel and 8.1/10 guest rating, I expected the rooms to be a little more clean. Overall, it was pretty clean, but covers on the bed had some kind of stain on it, the vent in the bathtub and was dirty and covers for pull out couch was dirty.
Excellent 9.4
Cons: Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.
Excellent 10.0
Pros: It was new, spacious, well-appointed rooms
Excellent 9.7
Pros: My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.
Residence Inn Newport News Airport - Newport News
Rated no. 1
9.2
Excellent 9.2
Based on 153 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
8.5
Location
9.2
Overall
8.0
Overall 8.9 Excellent
Based on 213 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
8.5
Location
9.2
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
8.9
Location
9.2
Services
8.8
Staff
9.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.5
Cleanliness
8.8
Comfort
8.2
Location
9.0
Services
8.5
Staff
9.1
Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Location
9.0
Services
8.8
Staff
9.3

Excellent 10.0
Pros: Nice rooms, very quiet. Very clean. Loved Duane at the front desk. He was awesome! Breakfast selection was not great, but with Covid restrictions, it is hard to find items you can just pick up yourself.
Cons: I would say the breakfast was not great.
Mediocre 2.0
Cons: It was Just very uncomfortable honestly, but the staff were really nice people.
Excellent 9.0
Pros: Clean hotel with great customer service. They were willing to help accommodate you no matter what your concern.
Cons: Very nice hotel just miles from Busch Gardens. Will definitely stay here again when I return this summer.
Excellent 9.0
Pros: Updated facilities and location
Cons: Room was fine but there was noise from a fan or machinery next to it.
Excellent 10.0
Pros: Duane is the best! Absolutely love his customer service!
Cons: N/a
Okay 5.0
Pros: We came down at 7:30am,no coffee,one bagel,no bogart, went to chrakeerbarral for decent breakfast
Cons: Water pressure very weak for shower,floor tiles were starting to come loose, expected. More from a hotel by hilton. No indoor pool or hot tub which was in the ad.
Excellent 10.0
Pros: Definitely the staff! Employee  was so sweet & helpful & loved talking with him!
Cons: Nope. Loved everything!
Excellent 10.0
Pros: Very nice hotel for the category. Clean and comfortable room and very helpful staff.
Excellent 10.0
Pros: The room was really clean and the hotel was very quiet. The man at the front desk was very kind and sweet.
Cons: N/A
Excellent 10.0
Pros: This hotel was listed with a 2.5 star rating online, so I was not too sure about it, but then I noticed that users gave it 9.1 out of 10, so I decided to book it. I m really glad I did! The room was very nice and the breakfast was very good.
Cons: Although I felt very welcomed by the staff member that checked us in at the front desk, there was another staff member that we felt ignored by each time we saw her. I m not sure she is the personality for the front desk.
Excellent 9.0
Pros: Size of the room and breakfast
Excellent 10.0
Pros: All of the staff was excellent. Mostly Professional/Business guests so it was a quiet atmosphere. Good Location.
Cons: The pool area was nice, however, the water was cloudy.
Excellent 10.0
Pros: Clean rooms and great customer service
Cons: No
Excellent 10.0
Pros: The host that we had was the best front dear assistant I've ever had. Will come back because of his help.
Excellent 9.0
Pros: The staff and customer service was outstanding. Hotel employees especially.
Excellent 10.0
Pros: The staff.
Cons: The tub marble looks like dirt or black smudges. Also there is a clicking noise in 407 bathroom...annoying.
Good 6.0
Pros: Aesthetic/decor was modern in the likeness of a boutique hotel.
Cons: Cleanliness was really wanting in public areas as well as in actual room with the shower curtain being sour and an obvious latent spill on the alarm clock.
Good 6.8
Pros: Exclusiveness.
Cons: Location and proximity to shopping.
Excellent 8.0
Pros: This hotel is very clean and friendly. With breakfast included, it is a great stay!
Hampton Inn Newport News-Yorktown - Newport News
Rated no. 2
8.9
Excellent 8.9
Based on 213 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
9.3
Overall 8.9 Excellent
Based on 122 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
9.3
Cleanliness
9.2
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
9.0
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.2
Staff
9.6
Cleanliness
8.6
Comfort
8.9
Location
9.2
Services
8.3
Staff
8.1
Cleanliness
9.7
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.9
Comfort
8.9
Location
9.3
Services
8.4
Staff
8.2

Excellent 10.0
Pros: Quiet spacious room with a nice view! We also appreciate the friendly and helpful staff!
Excellent 10.0
Pros: Very clean. Had needed refrigerator, microwave, coffee supplies, tea, available plugins, drapes darkening, good mattress, pillows and linens. Will schedule again, better than 3 other hotels we’ve booked this trip.
Excellent 10.0
Pros: Very nice hotel and professional staff. Cleanliness all around the property.
Cons: The breakfast tables were not cleaned soon enough when people left. We had to go back to our room to eat our breakfast.
Excellent 9.0
Pros: This was a great property. The employees were friendly and I couldn't hear my neighbors on either side of me or above. I got a great night sleep during my stay.
Cons: Nothing
Excellent 10.0
Pros: The room was very clean. The staff was awesome. Would stay again
Excellent 8.0
Pros: Location
Cons: facing the parking lot.
Excellent 10.0
Pros: Staff was friendly & professional, will be coming back when in Hampton roads.
Excellent 8.0
Pros: The bed and pillows were comfortable. My room was on a quiet hall.
Cons: Covid restrictions on how breakfast is served.
Excellent 8.4
Excellent 9.0
Pros: The room was a decent size. It was quiet on the floor and I didn’t hear feet trampling above us. The pillows and bed were very comfy.
Cons: The only thing I didn’t like was my sink was clogging so the water went down slowly (I did let the attendant at the front desk know) and the air conditioner was loud while I watched tv (has to turn it up).
Excellent 9.0
Pros: Staff professionalism and cleanliness
Excellent 8.0
Pros: The location is great and conveniently located near a shopping center, food, gas station, etc...The staff was friendly minus 1 person . hotel employee was very friendly, helpful and provided  excellent customer serviceThank you
Cons: The only thing that I didn't like was the rude front desk  associate. On multiple occasions she went out of her way to be rude! I could've returned the same energy but I didn't.
Excellent 10.0
Pros: I give this hotel a five star review. The owner and staff went out of their way to accommodate my every need. The breakfast is an exceptional value too. I highly recommend this beautiful hotel in the Williamsburg area!
Cons: It is perfect
Excellent 10.0
Pros: The cleanliness of the room
Cons: No, everything was good
Excellent 10.0
Pros: Very clean rooms, very nice staff. You get what you pay for.
Cons: It was a bit far from Va Beach, but close enough for day trips to that destination. It would be nice if it were closer, but you can't have everything. I'd rather have a clean hotel further away from events than a bad hotel close...
Poor 1.0
Cons: I had no hot water for me to shower, they either need to replace their hot water system or add to it. I cannot believe the Hilton Gardens didn't have hot water for guests to shower. And the staff was unable to compensate me in any manner.
Excellent 8.0
Pros: The Hotel close to k-mart , restaurant , cinema movie and grocery store .
Cons: no
Excellent 9.7
Pros: Great staff help during check in. Went beyond what I expected them to do by offering late check out.
Excellent 10.0
Pros: Nice lobby, indoor heated pool/spa was relaxing, comfortable beds.
Cons: I wish they had free breakfast.
Okay 5.0
Pros: It's proximity.
Cons: It's poor physical condition.
Excellent 9.0
Pros: Staff was great
Cons: Paying for breakfast
Excellent 10.0
Pros: The gym was well equipped.
Cons: It was a little far from VA Beach but that was our choosing.
Hilton Garden Inn Newport News - Newport News
Rated no. 3
8.9
Excellent 8.9
Based on 122 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.8
Location
9.2
Overall
8.2
Overall 8.8 Excellent
Based on 142 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.8
Location
9.2
Overall
8.2
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
8.8
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Location
9.2
Services
9.2
Staff
9.7
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
8.5
Location
8.5
Services
9.0
Staff
9.5

Excellent 10.0
Pros: Everything
Mediocre 2.0
Pros: Nothing
Cons: Nothing
Poor 1.0
Pros: We had to walk up 4 flights of stairs with our luggage is because elevator service was out the whole weekend they could not accommodate us to another room rooms weren’t that clean staff was very rude!
Cons: We could not operate the elevators because the services were down!!!
Good 7.0
Pros: The rooms were well kept, friendly staff and clean hotel.
Cons: The elevator was down for the duration of my stay.
Excellent 8.0
Pros: Check in was prompt and the young lady was very courteous.
Cons: The pillows need to be replaced. Their time has come to an end. Had to use 3 to lay my head on. The bed was a bit hard for me but ok for 1 night.
Excellent 10.0
Pros: Clean Quiet and easily accessible from main highway.
Excellent 9.0
Pros: They put us in exactly the kind of room we requested, quiet and no higher than the 2nd floor. The staff was very polite and helpful. The room was clean and comfortable. We felt safe in spite of COVID concerns.
Cons: We did not find any problems.
Excellent 10.0
Pros: The staff was very accommodating and soooo friendly.
Excellent 10.0
Pros: The entire hotel was spotless! I felt comfortable in our room because of it being so clean. Everyone was extremely nice except for the breakfast ladies. They didn’t seem to like their job very much but everyone else was great! Would definitely come
Cons: The breakfast was disappointing because of all of the covid craziness and the ladies serving the breakfast didn’t seem to like their job much or want to be there. Definitely not what you want to deal with first thing in the morning.
Okay 5.0
Cons: room service was a little awkward and lacking for my room
Excellent 10.0
Pros: Great location and close to decent restaurants and a 5-7 min. drive to Christopher Newport University.
Okay 5.0
Pros: Love the loacation and the room was very clean. Breakfast was good.
Cons: The bed (mattress) was hard. The floor would have softer. For the star level and brand, I expected a higher quality mattress.
Excellent 10.0
Pros: location
Excellent 8.0
Pros: Quiet
Cons: no
Excellent 9.0
Pros: Location.
Cons: You can hear conversations in other rooms and in hallways. I'm not from Norwalk, CT but Winter Springs, FL 32708.
Excellent 8.0
Cons: No towel racks in the bathroom or vanity area outside the bathroom.
Excellent 8.5
Pros: The staff was very friendly and helpful.
Cons: We weren't able to get an extra rollaway bed but then it was a last minute reservation and we got the last room.
Good 6.0
Pros: Breakfast and bathroom amenities
Cons: Small bath towels, difficult to park, internet slow, pool empty.
Excellent 8.0
Pros: great location, breakfast was different each day, spacious room & bathroom, great shower water pressure, accommodating front desk staff
Cons: small blood stain on sheet, AC unit next to bed blew right on the bed & no way to adjust the vent direction
Excellent 8.5
Pros: Room & bathroom were generous size. Water pressure was great. Breakfast was different each day. Loved the cookies & milk @ night. Front desk was helpful, loaning us decks of cards & an envelope.
Cons: There was a small bloodstain on the sheet. The room AC blew directly on the bed & there was no way to adjust the vent. I miss having a table & chairs - now it's a desk.
Excellent 10.0
Pros: Great hotel first time we have stayed in Hampton inn and it was spectacular . The staff was great we especially enjoyed the breakfast bar and fireplace and warm cookies in the evenings. I enjoyed relaxing and catching a few college bowl games. lm
Cons: Nothing it was superb
Excellent 8.0
Pros: The location suited my needs and the staff was very courteous.
Cons: No
Excellent 9.7
Pros: Bed was comfortable, staff very friendly and helpful, good price, coffee was good!
Cons: The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).
Hampton Inn & Suites Newport News-Arpt-Oyster Pt - Newport News
Rated no. 4
8.8
Excellent 8.8
Based on 142 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
9.3
Overall
8.8
Overall 8.7 Excellent
Based on 601 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
9.3
Overall
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Location
9.3
Services
8.9
Staff
9.1
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
9.0
Location
9.3
Services
8.7
Staff
9.1
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.5
Staff
8.9
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
9.4
Overall
9.6
Cleanliness
8.5
Comfort
8.5
Location
9.1
Services
8.3
Staff
9.2

Excellent 9.0
Pros: The rooms were clean and comfortable and the staff were very pleasant and accommodating.
Cons: Nothing
Okay 4.0
Pros: The staff was very nice at the front desk
Cons: Outside our hotel window there were piles of garbage it was gross. We also tried to take our daughter to the pool but it had been taken over by tons 20-30 teenagers and their loud music I feel like this should be monitored more so everyone can enjoy it.
Excellent 9.0
Pros: Location in the heart of everything in walking distance. Room was very spacious & clean.
Excellent 10.0
Pros: Clean . Comfortable.
Cons: Wish they had better breakfast options
Excellent 10.0
Pros: The manager is beyond helpful.
Cons: That booking.com does not have the ADA rooms on the site. That they have regular rooms.
Good 7.0
Pros: Great location walking distance to shops and food eateries...
Cons: The wifi wasn't too good all the time. Morning breakfast if you can it that didn't have much. Said they were waiting for the truck order for bagels really? Behind the desk wasn't clean 2 old masks and old food was just sitting here never was cleaned!!
Excellent 10.0
Pros: I love the fact that they have the best customer service in the world. I recommend all my family and friends to only visit that hotel.
Cons: There was nothing in the world i did not like about this hotel i love everything.
Excellent 10.0
Pros: The front desk was extremely friendly and pleasant.
Cons: One of the ladies cleaning the room had a nasty disposition, grumbled when speaking to her, didn't do what I asked the first time and rolled her eyes. No tip was left.
Excellent 8.0
Pros: The cleanliness of the room and the entire hotel. Also the price of the room was very reasonable.
Cons: Understanding the concern of the Covid crisis, I believe the “grab and go” breakfast was very poor and can be extremely improved which more creative thought. Did not make any rating for the staff, since I only encountered one person.
Mediocre 3.0
Pros: Easy to find and conveniently located. Nice room.
Cons: Very noisy. Outside door card reader not working-long walk to front door. NONE of staff wore masks despite signs requiring them to be worn. I asked employee stocking breakfast items to put on mask....he did not. Later found out he was the manager
Good 7.0
Pros: The location and the room was spacious.
Cons: Moldy smell from ac unit. The housekeepers did not throughly vacuum the floor, there was a Rice Krispie treat wrapper under the gray chair that was there when we checked in and still after the first cleaning. I ended up discarding it myself.
Excellent 10.0
Pros: Nice room, cold AC, great bed.
Cons: no
Excellent 10.0
Pros: Room was Very very Nice 💕
Cons: We Did Not Have A TV Remote !
Mediocre 3.0
Cons: The power went out
Poor 1.0
Pros: The location
Cons: The hotel has a no smoking policy but my first room was smoky, then the next room I experienced smoking from the people next door to me all night long, I had to wear my mask to sleep, I called the front desk there was no answer, Sunday morning I left.
Excellent 10.0
Pros: The nice friendly staff at check in and out. The cleanness of the room was great
Cons: No
Excellent 8.0
Pros: Friendly staff, size of room was nice , selection of tv channels, room was descent and clean
Excellent 9.2
Good 7.7
Cons: A lower price.
Excellent 10.0
Pros: The location! The cleanliness and the size of my room
Excellent 9.0
Pros: The very friendly and welcoming staff. And the cleanliness of the room
Excellent 8.0
Pros: Room was clean and the staff was friendly. Located near everything we needed with lots of parking available.
Cons: Breakfast cereal was stale (my kids are big cereal eaters).
Excellent 10.0
Pros: The room was big, clean and the bed was comfortable. I didn't have a chance to try the breakfast but smell good when I was in the lobby.
Excellent 10.0
Pros: I had a quick stay at this hotel and was so pleased with every aspect. I was departing on a very early flight so I asked if the airport shuttle would be running at 5am. When I was told it wasn't, the front desk employee, Lee told me he would have a taxi waiting in the morning and the hotel would pay for it. Staff was friendly, location was convenient, amenities were lovely.
Cons: They didn't have a clock in the room and I was told they are in the process of removing them. Odd.
Okay 5.0
Pros: Friendly front desk staff.
Cons: Literally no hot water in shower, terrible experience. Reported issue but nothing done to address. Water pressure minimal. Hotel did nothing to offset poor experience.
Good 7.0
Pros: Room comfort & cleanliness
Cons: We heard the people next to us. No hot water in the morning. Call staff and were basically shrugged off.
Excellent 8.5
Pros: I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
Good 7.0
Pros: Price in relation to everything else
Cons: The air conditioning did not keep the room cool enough even at the lowest settings... The bathroom needed to be larger and better shower
Comfort Suites Newport News Airport - Newport News
Rated no. 5
8.7
Excellent 8.7
Based on 601 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
9.0
Overall
10.0
Overall 8.6 Excellent
Based on 259 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.3
Comfort
9.4
Location
9.1
Services
9.3
Staff
9.4
Cleanliness
9.0
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.4
Comfort
8.7
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
8.8
Overall
10.0
Services
8.9
Cleanliness
8.8
Comfort
8.6
Location
8.3
Services
8.8
Staff
8.8

Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: Everything
Okay 5.0
Pros: Cleanliness staff was polite
Cons: Yes the room I reserved I didnt get and the supervisor didnt inform me she had switch me to a double queen
Okay 5.0
Pros: Nothing really. Check in took way too long, the room wasn¿t ready. There were no trash bags or towels. The bed was uncomfortable there were markings on the hutch seat and wall. The shower/tub looked dirty so didn¿t use it. Not impressed at all.
Cons: All of the above. The food took forever and was wildly overpriced. Won¿t stay there again.
Excellent 10.0
Pros: I have stayed in many hotels over the last several months, bar far this was the best one I have stayed in. I will only book Holiday Inn Express hotels moving forward.
Cons: Nothing
Excellent 10.0
Pros: Everything I cant complain about anything I will be returning
Cons: No
Excellent 10.0
Pros: Clean, great location
Poor 1.0
Cons: Bathroom ceiling was leaking very badly all over toilet, towels and sink counter
Okay 4.0
Pros: The decor was nice, upscale appearance.
Cons: There were no towels or bath cloths in my room for the majority of my stay. Hotel stated that housekeeping was backed up. Staff showed up to my room Unannounced at 12:30am on the last night to bring Bath towels and cloths. There was old food on the floor.
Okay 5.0
Pros: It was clean and the staff was professional
Cons: i was denied an a hour extension after checkout. Most hotels allow this grace period, but this hotel didn't. i understood it was a holiday weekend; however i would've thought request like the above would be factored in.
Excellent 10.0
Pros: The bed was very comfortable and the room was clean.
Cons: The hotel should have a laundry card where customers could get one and add money to it .
Excellent 10.0
Pros: Cleanliness
Poor 1.0
Cons: Got in after a long drive. There was a group making so much noise from around 9:30 through to 3AM. Never had this experience in a hotel even. Not sure what it was but it was bad. Call reception but the noise continued. I am a light sleeper so no sleep
Excellent 10.0
Pros: The room was definitely more than what I expected for a 3 star rating. The staff were very accommodating.
Cons: Everything was up to par
Excellent 10.0
Pros: The staff did everything possible to make sure I was taken care of.
Excellent 10.0
Pros: The staff and the upgrades
Cons: No
Good 6.0
Pros: Location
Cons: Shower was not clean and did not have any way to stop water from leaking out. Bath mat not left on one of the nights of our stay.
Excellent 10.0
Pros: Great restaurant in hotel with reasonable prices
Excellent 10.0
Pros: The modern design and the front desk staff were excellent
Cons: I just didn’t like the location of my room (619) since I could hear the ice machine all night
Excellent 9.4
Pros: Really clean and spacious building.
Cons: I was hoping for a better breakfast since I actually had to pay for it and while the staff was helpful, there weren't enough of them on the day I was checking out and it was a long wait just to check out.
Poor 1.0
Pros: Nothing.
Cons: My room was still pending cleaning when I was given my key at 7:45pm. I had to ask for another room. Guests were loud in the hallway past midnight.
Okay 5.0
Pros: The room was very nice.
Cons: You could only access the hotel from the lobby area. Stairs did not let you into the lobby. There was a biker group that pretty much crowded out the lobby and front entrance hanging out smoking and drinking. No breakfast.
Excellent 10.0
Poor 1.0
Pros: Nothing!
Cons: Smell like weed! Room sink was broke! Had room issues from the start! I ended up leaving and the hotel issues me a refund because of the horrible experience
Okay 5.0
Pros: Location
Cons: Customer service could be a lot better!!!!!!
Poor 1.0
Pros: Very clean and comfortable
Cons: The fact that they charge my card without me authorize it and then dont fix it I called the manage twice and she still have not responded to my call will never stay at this hotel again
Good 7.0
Pros: The hotel and room were very clean.
Holiday Inn Newport News - Hampton - Newport News
Rated no. 6
8.6
Excellent 8.6
Based on 259 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.1
Overall
9.2
Overall 8.4 Excellent
Based on 588 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.1
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.4
Location
9.0
Services
8.4
Staff
8.8
Cleanliness
9.0
Comfort
9.2
Facilities
8.4
Location
9.3
Overall
9.0
Cleanliness
8.9
Comfort
9.1
Location
9.3
Services
8.9
Staff
9.1
Cleanliness
9.0
Comfort
8.9
Location
9.0
Services
8.3
Staff
8.6
Cleanliness
8.5
Comfort
8.7
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.1
Staff
8.6

Excellent 9.0
Pros: The facilities were clean
Cons: There was a small leak under the bathroom sink and we could hear other guests that was arguing. Other than that everything else was great.
Okay 4.0
Pros: Effort
Cons: No paper bags or anything to carry your items back up to your room. No variety
Excellent 10.0
Pros: Everything is good
Excellent 8.0
Pros: Easy in easy out
Cons: Direct TV was out
Good 6.0
Pros: I love how quite it was through the night and day! Check out time is at 12 so that gave a little time to get it together.
Cons: I didn’t like the price of the stay , on top of that the comforter was missing on the bed. Had to sleep under a what I assumed to be a sheet topping. For a total of $102 for one night I expect to have comforter on the bed. Also guest walking around without a Mask smh
Poor 1.0
Pros: Location.
Cons: The black mold in bathroom. Bathroom was old and dirty.
Excellent 10.0
Pros: I loved everything staff was very friendly and helpful. The hotel was very clean.
Cons: The guy at the front desk and the maintenance man was very friendly and helpful.
Excellent 8.0
Pros: Good are for dining and shopping
Okay 5.0
Cons: Nothing special about it. Cookie cutter hotel that won't be remembered. I guess that's not a bad thing.
Poor 1.0
Cons: When I checked in the receptionist was complaining about the previous shift not doing what they were supposed to do. She then made me wait for a while before she finally found me a room (even though I had a reservation). She assigned me and my 13 year old daughter to room 323, and when we went to check into the room we walked in on guest sleeping in the room. My daughter was extremely nervous and upset, however we came back down to the desk, and explained that we were leaving to go to another hotel. The lady at the desk apologized for what happened, and offered to comp our room for the 2 nights. Since it was already 1 am, I agreed to stay and we went up to the new room (301). I received my bill , and I was partially refunded for one night , but never received the remaining refund. I called the hotel and the night staff said there was nothing she could do, and that I would need to call back during the early shift. I felt as though she should've taken my number, which they already had, and someone should've called me back the next day.
Excellent 10.0
Pros: Cleanliness and the Pricing
Cons: No
Excellent 10.0
Pros: Cost , location and cleanliness
Cons: The computer is programmed to time out which interrupt users when conducting business
Good 7.0
Pros: All is great just need a batter staff at night time .
Excellent 10.0
Pros: Easy check in and location
Cons: No resturant services
Excellent 10.0
Pros: Beautiful, clean, comfortable. Nice bed, linens and towels. Gorgeous surroundings.
Cons: No.
Poor 1.0
Pros: Room was very clean I thought until my boyfriend and I woke up the next morning with bite marks.
Cons: My boyfriend and I left with big itchy red bite marks that looks like bed bug bites. I will never stay here again I can’t believe it especially with COVID going on. This isn’t my first stay with this hotel but it will be my last.
Excellent 9.0
Pros: This courtyard is in excellent condition and since the restaurant is closed offered a few free quick items for breakfast.
Cons: Even though there was coffee in the room the machine had not been returned since being removed for covid time. The bible and mormon book were missing also.
Excellent 10.0
Pros: Clean room
Cons: N/A
Excellent 10.0
Pros: Staff was very helpful and friendly. Great covid 19 precautions are in place.
Cons: Room was very clean except the air vent in bathroom. It was extremely dirty and triggered my allergies when i had to use the restroom.
Excellent 10.0
Pros: Well maintained, clean and a location convenient to the highway. The lady that checked me in gave exceptional customer service. She deserves to be recognized but unfortunately I lost her name. I really like staying at this specific hotel.
Cons: N/A
Excellent 10.0
Pros: The room was very clean and sanitized upon arrival. The hotel had taken extra steps to only provide certain items upon request to further minimize the number of times these items came in contact with others. The staff were very kind and polite.
Cons: I have no complaints.
Okay 4.0
Pros: It was clean
Cons: I wish I would have known all amenities were closed. Couldn’t use the pool or hot tub or exercise. Very disappointed.
Okay 5.0
Cons: Walls too thin could hear talking in room beside me. Bathroom shower stall needs grout cleaned. Only 1 roll of toilet paper and ran out.
Okay 4.0
Pros: The location was great! Great COVID precautions taken.
Cons: Walls are paper thin. Thin blankets. Bathroom still had trash and hair from prior guest. Pillows were tiny. Not what I expected from this hotel chain.
Poor 1.0
Pros: What we liked best about the hotel was the staff.
Cons: The walls were thin enough that you could hear conversations and activities in the next room. The cleanliness of the room & bathroom was not the standard that we've been accustomed to when staying at the Courtyard Marriott.
Okay 5.0
Pros: Fantastic location across from the mall. Plenty of food options and Walmart if needed.
Cons: 2nd stay at this location. Problem with air conditioning last time (my room) and this time (lobby). Room (420) was clean but had damp odor. Other guests were smoking inside hotel. Extremely loud guests near me slamming doors and talking loudly in the hall
Good 7.0
Pros: The location
Cons: Power went out in our room
Mediocre 2.0
Pros: The location was great. Close by major intersections.
Cons: The hotel lobby and room was very hot!!! No working A/C!! No clean towels! Staff was ok but the staff could have alerted hotel guests that the a/c units were not working!
Poor 1.0
Pros: Hotel was terrible. No A/C on 1st floor and corridors was not working. 90 degrees plus. No coffee anywhere. No ice machines. At 1:00 am there were 3 police officers banging on the room nextdoor to us. Woke us up. Very loud. Terrible stay
Good 6.0
Pros: Convenient location and plenty of parking.
Cons: The AC didn’t work in our first room, they moved us to a king but it was a very small king. They didn’t bring the roll away bed that night so it was unpleasant to have 3 of us in the same bed. The lady at the desk seemed to be alone for a
Mediocre 3.0
Pros: Good location and clean.
Cons: Staff somewhat surly, not friendly or helpful. NO access to coffee in the room or in the lobby! No ice anywhere. Air conditioner left room very warm regardless of setting.
Mediocre 2.0
Pros: The location
Cons: The pool and fitness center was closed as well as the ice machines. There was only a refrigerator that was not cold in the room no microwave or ice bucket. I was also charged double deposit “accidentally” and the air didn’t work in the
Mediocre 3.0
Pros: Location
Cons: Hotel booked to capacity. room keys did not work and staff questioned how I was using key (as if I never stayed in a hotel before). Had to wait for additional keys. Room was hot upon arrival, air did not work. No rooms to change to. Very loud neighbors
Poor 1.0
Pros: The location is fine and it’s a relatively up to date property.
Cons: The rooms have poor air conditioning and the staff is unresponsive to issues reported. It took 2 hours to be relocated from a hot room with a barely functioning ac unit. I was relocated after midnight, the issue was reported around 10p we checked in at 9p
Poor 1.0
Pros: Area is not bad.
Cons: AC is horrible in the rooms, was moved multiple times each room had a poor output for air conditioning. Staff takes forever to respond and could careless about your issues honestly.
Poor 1.0
Pros: NOTHING
Cons: horrible service - no AC OR ICE
Poor 1.0
Pros: Nothing had dirty sheets on the bed customer service was crappy
Poor 1.0
Pros: Nothing!
Cons: Terrible experience! Carpets ripped. Out dated TVs. Very poor room service . I would never recommend to no one
Okay 5.0
Pros: They double charged me and now I have to wait to get my money back. TOTALLY UNACCEPTABLE!!!! The staff who I spoke to said she accidentally done that before. In all of my travels I have never been double charged!!!!
Good 6.0
Pros: The room was clean.
Cons: The staff.
Excellent 10.0
Poor 1.0
Cons: The air conditioning was terrible. The wifi was slow. The tv barely worked. One of the lights was flickering. The pool was ice cold. Since the a.c. did not work I did not sleep at all. I ended up getting in a car accident because of it.
Okay 5.0
Pros: It was clean and spacious
Cons: The pool water was cloudy and we stayed an extra night because we thought they had an hot tub but that was out of order. The evening front desk lady was rude and definitely hates her job.
Good 6.0
Pros: Location and convenience in Newport News. Near food, and easy access to highway.
Cons: Upon check in, room appeared to be occupied as items placed throughout to include clothing articles left on floor. They were quick to change room when advised of uncleanliness, placed in a room w/out a microwave. Items left at checkout, staff not helpful
Good 6.0
Pros: Bed was comfortable
Cons: Inconsistency between rooms. My room did not have a microwave but others did
Good 7.0
Pros: Well they put us in a noise area with kids playing all night long.
Cons: Yes the kids and the sink were dirty
Good 7.0
Pros: Conveniently located to the airport and dining.
Cons: NA
Good 6.0
Pros: I liked that it was clean and spacious with lots of amenities.
Cons: I did not like the fact that the wifi in our room was shotty. It barely worked and the pool closed at 11pm. The staff was okay, only one manager was nice and he was still a little short when he spoke.
Good 7.0
Pros: The rooms were nice. The front desk staff were professional and friendly.
Cons: The cleaning staff did a poor job of placing wet floor signs. They put the sign after the wet floor and I slipped and nearly fell back on my head. The food from restaurant was not the quality to match the price.
Excellent 9.7
Pros: great value
Cons: secluded area.
Mediocre 3.0
Pros: Staff are amazing
Cons: Found bed bugs in the bed when I woke up
Okay 5.0
Pros: Nice and clean
Cons: Had to wait 2 hours for checking in rooms was occupied or yet to be clean
Okay 4.0
Pros: The staff
Cons: Small room. Should not advertise as a suite
Excellent 8.0
Pros: We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well.
Cons: We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Excellent 9.4
Pros: Good location, exceptional rate. Appears to be in a safe neighborhood.
Cons: Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
Mediocre 3.0
Pros: Location
Cons: Yes homeless people. People sleeping in cars. Rap music playing from cars all night until 330 AM very loud noise
Courtyard by Marriott Newport News Airport - Newport News
Rated no. 7
8.4
Excellent 8.4
Based on 588 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
8.5
Staff
9.0
Overall 8.8 Excellent
Based on 26 reviews
Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
8.5
Staff
9.0
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.0
Staff
9.0
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
9.3
Staff
9.3
Cleanliness
8.8
Comfort
8.8
Location
7.5
Services
5.0
Staff
7.5
Cleanliness
9.5
Comfort
8.5
Location
8.0
Services
7.0
Staff
9.0
Cleanliness
9.2
Comfort
7.5
Location
6.7
Services
5.0
Staff
7.5

Excellent 10.0
Pros: The accommodations were excellent
Cons: Everything was great
Okay 4.0
Pros: Breakfast was delicious. The bar/restaurant was very good and their service was excellent as well.
Cons: They put the little placards on the door that can be flipped to say "no service" or "please service room" (or something along those lines), but they don't honor them. Multiple times, they used COVID as an excuse for not doing things that hotels generally do. We stayed for multiple days and getting the room serviced wasn't an option. By itself, this would have been understandable, but they didn't post this anywhere and we left the room for a full day with a significant amount of food from the restaurant sitting out. We put out the sign asking for service and when we got back to the room, it smelled bad from the food that was sitting out all day because they didn't service the room.
Excellent 10.0
Pros: The room particularly.
Okay 4.0
Cons: Your key for phone was faulty. I had to repeatedly every night of my stay, I had to be inconvenienced by going to the desk clerk every night to get a key made and my last night I still had issues.
Excellent 10.0
Pros: Great location, very friendly,welcoming staff, very elegantly decorated, a very comfortable stay, would recommend
Cons: Had a little trouble finding the front desk.
Excellent 10.0
Pros: Everything was exceptional
Excellent 10.0
Pros: The bed was very comfortable. The room was tastefully decorated and had space to move. The views were lovely.
Cons: The breakfast menu was limited. Not a variety of omelets. Gluten free pancakes were on the menu- but they were out all week. So disappointing!
Excellent 10.0
Pros: This was an unexpected pleasant, I didn't realize I had booked a room on a golf course. The view from my patio was amazing place for my morning yoga. I also sat outside at the restaurant for breakfast which was also amazing and such a wonderful view. The staff at the hotel was very handful, courtesy and extremely kind. Great overnight getaway.
Cons: I truly can't think of anything.
The Lodge at Kiln Creek Resort - Newport News
Rated no. 8
8.8
Excellent 8.8
Based on 26 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
6.0
Location
8.7
Overall
10.0
Overall 8.1 Excellent
Based on 459 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
6.0
Location
8.7
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
8.0
Location
8.6
Services
7.8
Staff
8.7
Cleanliness
8.4
Comfort
8.5
Location
8.8
Services
8.4
Staff
8.7
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.9
Staff
8.7
Cleanliness
8.2
Comfort
8.3
Location
8.8
Services
8.0
Staff
8.8
Cleanliness
7.6
Comfort
7.8
Location
8.7
Services
7.4
Staff
8.6

Excellent 10.0
Pros: We stayed at this hotel several years ago and was satisfied with out stay there then. It is conveniently located in the heart of Newport News, with the mall across the street and other major shopping areas nearby. The room was clean and comfortable.
Cons: The only thing I didn't like about our stay was the bagged breakfast which had to be eaten in the room. This, of course, was due to the Covid restrictions placed upon the hotel.
Poor 1.0
Pros: Nothing!
Cons: Roaches in the hotel
Good 6.0
Pros: Hotel was clean looking and the beds were comfortable.
Cons: Road noise from highway ( should’ve looked at map closer to book elsewhere!); had to go down to desk to get more washcloths AND soaps since none were left in our bathroom after they took used ones AND the phone would NOT call thru to the desk, rang busy!! NO continental breakfast due to Covid I guess and the grab bags of food instead had rank sausage biscuits, cereal offered but NO milk available, really disappointed in those offerings!! Staff rarely seen...
Mediocre 3.0
Pros: Very good location and pretty clean overall.
Cons: It took THREE attempts of dragging baggage around the hotel until we got a room with beds made. No hair dryer and great time and trouble to get one. Management really needs training or replaced.
Good 6.0
Pros: They offered breakfast to go. It was very easy to access shopping, restaurants, etc. and the main roadways. It was quiet and clean, the staff was friendly and the parking was great.
Cons: It was basically in the Mall parking lot so I think if Covid wouldn't have been a factor it would have been much more congested and loud.
Excellent 10.0
Pros: Very clean comfortable and quite.
Excellent 8.0
Pros: The location was in a great area, the cleanliness was superb but my room key didn’t work when I got there and it took the staff a little time to help and I had gotten there at 10pm
Cons: Everything was great
Good 7.0
Pros: Convenient location
Cons: I needed a luggage cart to move things to my room. I waited fore more than hour, but they were not able to find a cart for me. No food...completely shut down for Covid. Not even some coffee and individual packaged rolls.
Excellent 10.0
Pros: I loved the spaciousness of the room
Cons: Can't think of anything
Okay 5.0
Pros: Great location, overall quiet in the hotel, parking was plentiful
Cons: Cleanliness left a little to be desired, toilet had brown stains under rim of toilet, hair in tub, furniture nicked in spots.
Excellent 10.0
Cons: I did not receive my $100 deposit back
Excellent 10.0
Cons: 100 dollar hold fee
Poor 1.0
Pros: Nothing
Cons: Really Dirty Hotel
Excellent 10.0
Pros: The staff is great, the common areas are clean and cheerful. The location is excellent, close to shopping, restaurants.
Cons: We had a handicap room, BUT, there were no grab bars in the bathroom. To get into the tub to shower was a challenging step up/over, the tub floor was slippery. I almost fell. No place to hang wet towels. Not ADA compliant.
Good 7.0
Pros: Staff
Cons: odor
Excellent 8.0
Pros: Location
Cons: Bugs in the bathroom
Mediocre 2.0
Pros: Location & the outside looked very nice.
Cons: Room was damp & musty. It was clean hut not comfortable. Air conditioning was not working vwry well. Staff was not rude hut they were not necessarily friendly either.
Good 6.0
Cons: Charged credit card $100 I have not received yet.
Excellent 9.0
Pros: It was clean and the staff was friendly.
Cons: The fact that the breakfast area is so noisy for rooms on the first level it's really annoying. They need to wall up the breakfast area to deaden the sound.
Excellent 10.0
Pros: The entire staff, the beds are very comfortable, nice breakfast, nice brand of tea, workout room spacious for smaller hotel , computers available and working a5 all times , rooms cleaned very well .
Cons: No pool inside or inside spa
Excellent 8.0
Pros: Location
Excellent 10.0
Pros: This location at Patrick Henry mall comfort inn has the nicest most professional staff. The upgrades the hotel to five star quality.
Cons: Doesn't have indoor pool or spa
Mediocre 3.0
Pros: Location
Cons: The rooms are quite dated. The room was also dirty on arrival various hair all over the bathroom. The A/C needs to be repaired, it was uncomfortably humid regardless of how long the unit ran. Finally, the staff did not ask how the stay was the next AM.
Okay 5.0
Pros: Breakfast was very good.
Cons: A few cockroaches in the bathroom.
Good 7.0
Pros: Hotel was clean and staff friendly. It was a convienent location near restaurants and right off the interstate.
Cons: The parking was limited and while there was parking around the back, it was dark and creepy and very isolated. Breakfast was awful. The potatoes literally came out cold and the mini egg omelets left a lot to be desired. At least the waffle was good.
Poor 1.0
Pros: Everything was super bad never will stay again
Cons: Everything
Okay 4.0
Pros: The hotel itself is very nice looking on the inside as the room was.unfortunately...the baby roaches in the bathroom and on the nightstand told another story. This was very disappointing to me as the location. Was perfect
Cons: Only the roaches
Good 7.0
Pros: Good location and good value for a clean, quiet motel.
Cons: No real complaints...reasonable quality for a mid-class motel.
Okay 4.0
Pros: The location, easy access to interstate and shopping.
Cons: The room smelt like mildew/ faint funny moisture smell
Poor 1.0
Pros: Staff was friendly
Cons: A lot of Semen crusted on the bed skirts of both beds. I slept with my clothes on. Bathroom faucet had toothpaste caked on it from months of not being clean. Room smelled musty, moldy, ash tray. One bed was slanted 30 degrees broken on one side. Gross
Okay 5.0
Pros: The staff is clearly the best thing about this hotel. Although problems arose, they were solved to my liking. Staff is friendly and helpful and gave me the feeling that they would correct any issues and satisfy customers.
Cons: They gave my hotel room away before I got there even though I called and let them know I would be coming in late. Probably an oversight by one staff member, no need to blame everyone. Like I said, situation was corrected to my liking.
Good 7.0
Pros: Nice clean room. Staff was friendly. Room wasent ready when I got there at 4:30pm waited about 10 minutes in the lobby. Overall a good place to stay and the price was right
Excellent 9.4
Cons: The smell of cigarette smoke in the hallway, even though it said no smoking.
Comfort Inn Newport News - Hampton I-64 - Newport News
Rated no. 9
8.1
Excellent 8.1
Based on 459 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
7.0
Food
0.0
Location
8.9
Overall 8.2 Excellent
Based on 453 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
7.0
Food
0.0
Location
8.9
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.8
Overall
8.6
Cleanliness
9.0
Comfort
4.0
Facilities
8.0
Food
0.0
Location
9.0
Cleanliness
8.5
Comfort
8.4
Location
9.0
Services
8.2
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Location
8.7
Services
8.3
Staff
8.6
Cleanliness
8.3
Comfort
8.4
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.2
Comfort
8.4
Facilities
5.6
Location
8.9
Overall
6.0
Cleanliness
8.5
Comfort
8.7
Location
8.9
Services
8.4
Staff
9.1

Excellent 10.0
Pros: I like that the staff is very warm and welcoming. Chuck is always very pleasant and friendly. The other lady is very nice as well. I feel like it's my home away from home.I'm glad they added some additional stuff to the continental breakfast.It is a great overall environment.
Cons: Everything was great.
Excellent 10.0
Pros: The breakfast and staff
Excellent 10.0
Pros: Great good clean
Cons: No plm
Excellent 10.0
Pros: I like that the staff is always very friendly and courteous. I enjoy the diverse continental breakfast. The room is very clean and comfortable with the walkin shower. We will be back again.
Cons: There were no issues.
Excellent 8.0
Pros: Very Friendly Staff. Clean and good location.
Mediocre 3.0
Pros: Location
Cons: Nothing
Excellent 10.0
Cons: We weren't told when check out time was and we were rudly confronted by a manager ill never go back
Excellent 9.0
Pros: The staff was professional and ready to assist me.
Cons: My room cost went up $--- increase from $---- that was set up online. Not able to include pet fee online.
Excellent 8.0
Pros: Staff was pleasant. It was quiet and clean. Provided a continental breakfast and the area in which it is located it a weird spot but it is very quiet.
Cons: No
Excellent 10.0
Good 6.8
Excellent 10.0
Pros: It was clean, pet friendly, and the staff was wonderful
Cons: Nope
Poor 1.0
Cons: Our room was filthy, vents were dusty. Had to sleep with a big ass coach roach in our room. We eventually killed; thank God!
Excellent 8.0
Pros: Very nice breakfast with good variety. Comfortable bed.
Cons: Had to get sheets and make the hide a bed that we needed. It was difficult to get a variety of channels. Seems like many normal cable choices were only available with paying an extra fee.
Excellent 10.0
Pros: Friendly staff. Quick easy check in/out. Location. Free WallStreet Journal daily.
Okay 4.0
Pros: Location was close to everything I needed.
Cons: Staff did not have rooms available for early check in. Once I could check into a room they gave me an unclean room and had to give me another room. At best this place is average.
Excellent 8.0
Cons: The air conditioner has an old and moldy snell
Excellent 10.0
Pros: Staff was very friendly and professional.
Cons: It was great.
Excellent 8.0
Pros: Modern look of the room
Cons: Breakfast could of been better
Mediocre 3.0
Pros: It was ok but they did not go above and beyond.for service.
Cons: TV was set/locked on low volume. Shower curtAins are too short. Water on floor causes safety issues.
Mediocre 2.0
Pros: The hotel is located almost near everything
Cons: Renovations have been done on this hotel but some areas are still left wanting. My daughter injured her leg on an exposed tile. We were compensated but I won't return to this hotel again
Okay 4.5
Pros: Kinda icky but I survived
Cons: Kinda icky but I survived
Good 6.0
Cons: The sheets had stains on them and the wash clothes looked like they had already been used.
Okay 5.0
Pros: The staff was nice
Cons: There were ants in my room.
Good 7.0
Pros: The hotel was a perfect location for everything that's needed. Close to food, grocery stores etc. Being in a place so humid the outdoor pool was perfect and the hot tub wasn't too hot. Also liked the variety of breakfast options.
Cons: The bottom of our door wasn't cleaned and looks like someone has spilled something and splashed on the door. I also didn't like that when the room was cleaned, they took the soap that we were currently using, and gave us only one new one.
Poor 1.0
Cons: Filthy and smelly
Good 7.4
Cons: The pool and hot tub were un serviceable they looked really dirty
Excellent 10.0
Pros: The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.
Excellent 8.0
Pros: The staff was very friendly and the amenities were very good.
Cons: My friends and I have stayed at this location for the last few years since all hotels in Hampton, VA are booked for the Hampton Jazz Festival and I thought I asked for a non-smoking room and that wasn't the case. All of our clothes and belongings smelled of smoke. I wanted to request another room, however there was a sign at the front desk stating no vacancies. I will know better next year.
Good 7.7
Pros: Large spacious suite. The breakfast was decent, the staff was kind and very helpful.
Cons: The beds could be more comfortable.
Excellent 8.0
Pros: The room was a nice size and clean. We let them know we would be a late check-in at 12am, and we were there at 12:05am...They were 100% booked and I am grateful they held our room for us. The front desk staff were courteous and helpful. I would stay here again as the location was easy to access from I-64.
Cons: The breakfast was ok; however, it was free so I won't complain. I would suggest the eggs and sausage be cooked a bit differently, less soggy/runny. I should have asked for extra blankets because the comforters on the beds are thin. This is just a personal preference. I was hesitant to call room service at 2am for this. It may be helpful to keep a couple of extra blankets in the closet for guests.
Okay 4.2
Pros: The staff are great, friendly and want to please, but are limited in what they can do.
Cons: The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?
Best Western Plus Newport News Inn & Suites - Newport News
Rated no. 10
8.2
Excellent 8.2
Based on 453 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.9
Facilities
7.3
Location
8.3
Overall
8.0
Overall 7.8 Good
Based on 283 reviews
Cleanliness
8.0
Comfort
7.9
Facilities
7.3
Location
8.3
Overall
8.0
Cleanliness
7.2
Comfort
6.8
Location
7.7
Services
7.1
Staff
6.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.6
Services
7.7
Staff
8.2
Cleanliness
8.0
Comfort
8.1
Facilities
8.0
Location
8.8
Overall
10.0
Cleanliness
8.1
Comfort
8.0
Facilities
4.0
Location
8.3
Overall
4.0
Cleanliness
8.0
Comfort
7.9
Location
8.3
Services
7.3
Staff
7.8

Excellent 10.0
Pros: Clean. Old school. Nicely kept. I WILL stay there again.
Cons: No coffee maker.
Good 7.0
Pros: Location
Cons: You could not control the heat, the bed was extremely hard!! Ice machine didn't work.
Excellent 10.0
Pros: The room was clean and comfortable. The bathroom was clean. All the staff was very nice and accommodating to our every need. The location of the inn is excellent.
Newport News Inn - Newport News
Rated no. 11
7.8
Good 7.8
Based on 283 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.4
Facilities
7.2
Location
8.1
Overall
8.0
Overall 7.1 Good
Based on 427 reviews
Cleanliness
7.3
Comfort
7.4
Facilities
7.2
Location
8.1
Overall
8.0
Cleanliness
4.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
6.7
Comfort
6.9
Location
7.8
Services
6.5
Staff
7.9
Cleanliness
8.6
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
7.6
Comfort
7.6
Location
8.1
Services
7.2
Staff
8.0
Cleanliness
7.8
Comfort
8.1
Location
8.4
Services
7.5
Staff
8.5
Cleanliness
7.9
Comfort
8.1
Facilities
7.5
Location
8.7
Overall
8.5
Cleanliness
8.0
Comfort
7.6
Location
8.2
Services
7.4
Staff
7.9

Mediocre 2.0
Pros: I liked the location of the hotel best
Cons: Hotel staff behavior towards guests was quiet strange Witnessed staff members yell at guests outside of the property & calling guests rooms about occupancy policies in my presence Found it to be highly unprofessional Non-smoking room had smoking smell
Good 7.0
Pros: Other than the super rude lady at the front desk on the second morning everything was extremely pleasant.
Cons: The rude lady who wouldnt let my kids pick the type of cereal they wanted some people cant eat certain things and she was EXTREMELY RUDE! The other 2 guys let the kids pick the type of food they wanted with no problem!
Okay 4.0
Cons: Water was flowing loudly in the tub throughout the day. Young locals were hanging out in the small lobby area.
Okay 4.0
Pros: Water was hot in shower and great shower head.
Cons: Red stains on carpet and room was shabby. Bed lumpy and pillows flat. Closet door broken and tub needs some TLC with black stains around the rim.
Mediocre 2.0
Pros: The location was pretty good it was about 15 minutes from everything.
Cons: The hot water in the shower had to run for 20 minutes before it even got hot. The room overall was dated. The grab and go breakfast was a joke and it reeked of Marijuana when ever you stepped off the elevator. Clearly the locals go here to party because there was quite a bit of noise and people running up and down the hallway late night.
Excellent 9.0
Pros: Everything else was great. I was also close to the vending machines and ice. Staff was very informative and courteous. Room was neat, clean and comfortable.
Cons: The refrigerator was too small. It was a good thing I had a cooler.
Okay 4.0
Pros: Location was very easy to get to.
Cons: Inside was in need of repairs, paint & the free breakfast had nothing out.
Poor 1.0
Pros: No thing
Cons: I been 3 nights The room never been cleaned ,room smells cigarettes
Mediocre 2.0
Pros: Comfortable bed and pillows
Cons: Everything basically the tables in the room paint was chipping off , wood was chipping off and very noticeable. Splatters of red paint on the door (bathroom) , found hair and crumbs under the mattress, stained bed skirt under bed. I was on the 3rd floor the whole floor was loud, smoking weed being disrespectful after midnight. Alot of playing around, loud music the people were just doing alot. Then early in the morning heard the neighbor cursing out the house cleaning lady or his girlfriend which woke me up. I was so over my hotel stay after night 1 I wanted to leave. Wifi was horrible
Mediocre 3.0
Pros: The staff was very attentive and friendly but the room was dirty
Cons: The carpet, towels, walls and tub were all filthy
Excellent 10.0
Pros: The hotel manager is very kind and accommodating.
Excellent 10.0
Pros: The staff was VERY friendly. Great location to everything and clean.
Cons: No
Excellent 8.0
Pros: Location to shops and restaurants
Excellent 10.0
Pros: The room was clean and well taken care of. The desk clerks were very helpful and Considerate of my needs
Cons: Absolutely not
Excellent 10.0
Pros: My check in staff, and friendly lady and I assume her husband. Very nice people. I like the $15 pet fee cost as my dog is small amd house trained.
Cons: Considering these are Covid 19 times, this is my first time staying at a hotel all year. They made it comfortable and I do not have anything that i didnt like.
Okay 5.0
Pros: Close to where I needed to be.
Cons: Could have been cleaner.
Good 6.0
Pros: Close to airport and highway. Comfortable beds.
Cons: Food stains on room walls. Very poor internet that kept disconnecting and vanishing altogether. Weird guests - is this a halfway house for rehab?
Good 7.0
Pros: Easy access off the Ohio Turnpike.
Excellent 10.0
Excellent 10.0
Pros: I like everything about it.
Cons: No
Excellent 10.0
Pros: Always friendly. Very convenient to where I'm going. Very quiet.
Cons: Just grab and go food instead of hot because of covid rules.
Mediocre 3.0
Pros: It was close to a waffle house.
Cons: The room wasn't cleaned properly, only the bed was changed. Dust bunnies were present everywhere and upon moving a chair kids toys were under there. My shampoo and conditioner bottles provided by the hotel had been used and nearly empty.
Excellent 10.0
Pros: The staff was amazing. Hotel employee was such a sweetheart and was very concerned about the safety of his guests! I will definitely stay again when i come back to town.
Cons: No
Good 7.0
Pros: The staff was very friendly and helpful
Excellent 10.0
Pros: The staff willing to help
Cons: Star bucks is little high
Poor 1.0
Pros: They had roaches and no tv in the room. Horrible experience and never going back!!!!
Excellent 8.0
Pros: Cleanliness and staff
Cons: N/A
Good 7.0
Pros: Nothing special...thought it would be better. Tc
Cons: The room needs new paint job...there's a nasty smell between our room and the elevator.
Okay 5.0
Pros: The girl at the front desk was great
Cons: The second floor hall smelled like someone had just cooked turnips or something with that type of odor. Carpet was rough - not too clean. Construction was going on in the lobby there was no notification of this when I reserved the hotel room
Poor 1.0
Pros: The location was decent but still far from the beach.
Cons: The air conditioning was not working at all. Neither was the elevator. We were given the room on the 3rd floor and they claimed that "all" the rooms were booked so they couldn't relocate us. This was by far the worst hotel I have ever stayed in.
Okay 4.0
Pros: Close to where we needed.
Cons: The beds were hard and seemed old. toilet was loose and shower rod was about fall down. Needed some attention
Okay 4.0
Cons: Cleanliness. Overall upkeep. Hot in the lobby and breakfast area.
Mediocre 3.0
Pros: It was in a good location not far from I64
Cons: The hotel entrance was and exterior were the cleanest parts of the building. The pool needs a lot of work to repair. Crack in the floor around the pool with mold. Would not recommend or stay at again.
Good 6.0
Pros: Location
Okay 5.0
Pros: The price and location for my business that day.
Cons: You had this hotel rated as a 3.0. I would give it a 2.5. I TV was HD, but channel selection as marginal. The breakfast was not a very good selection. Ran out of coffee, no one around to help.
Poor 1.0
Pros: Nothings
Cons: I boOked the hotel thinking it is 3 star but it is. It worth of 2 start even. I checked out within 2 hours after I checked in The room smells, the color of the door and wall are peeling off. The carpets are peeling off and smells
Okay 4.0
Pros: Location
Cons: Hotel did not meet star rating. Hotel had bugs in the room.
Okay 5.0
Pros: Breakfast was fantastic.
Cons: The first room they gave us was not cleaned. Our cards did not work in the door. Those were just little annoyances. We did have issues with ants.
Okay 4.0
Pros: Location
Cons: The bathroom was dirty. Hair on the toilet seat and in the sink.
Poor 1.0
Pros: I do not like the fact that it was advertised as 3 stars. The blanket was dirty and the door didn't really shut all the way. Not to mention the staff was 1 whole person and didn't keep up to their duties. Wont stay again.
Cons: Nothing except the lication made it easy to go to nearby places of interest.
Good 6.5
Pros: Area,pool, breakfast,
Cons: Carpet wasn't clean
Good 7.7
Pros: Everything was clean, the shower was good, and the bed was comfortable.
Cons: There were only three pillows, and they were soft to the point of uselessness (fortunately, we'd brought some of our own). The room was not well insulated - we could hear every word of the people walking past, the TV next door, and every footfall from upstairs. Overall, a disappointing experience.
Good 6.2
Pros: Nice place, large rooms and beds. Carpet is probably the exact carpet that was installed the day the building was erected in 1840. Staff was very friendly, it's just...dingy like the back side of a casino. It's more of a $49/night hotel but it will suffice and hey...the breakfast room was large so that's always a plus.
Cons: As explained above
Excellent 9.1
Pros: The staff was extremely nice and the location of the hotel was ideal.
Excellent 10.0
Pros: They were ready for us. We got there late and the lady at the desk had everything ready to go. We we were in our room in minutes. Very nice and comfortable stay.
Cons: Nothing. The visit was nice.
Country Inn & Suites by Radisson, Newport News, SO - Newport News
Rated no. 12
7.1
Good 7.1
Based on 427 reviews
Details
Reviews

Cleanliness
6.8
Comfort
6.8
Facilities
4.7
Location
8.1
Overall
4.9
Overall 6.8 Good
Based on 618 reviews
Cleanliness
6.8
Comfort
6.8
Facilities
4.7
Location
8.1
Overall
4.9
Cleanliness
4.0
Comfort
4.0
Facilities
2.6
Location
6.6
Overall
3.3
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
6.5
Comfort
6.2
Location
7.8
Services
6.2
Staff
7.5
Cleanliness
4.5
Comfort
6.5
Facilities
5.5
Location
8.5
Overall
6.0
Cleanliness
7.3
Comfort
7.2
Location
8.2
Services
7.3
Staff
7.9
Cleanliness
6.8
Comfort
6.8
Facilities
4.0
Location
8.3
Overall
4.0
Cleanliness
6.8
Comfort
6.8
Facilities
5.5
Location
8.0
Overall
5.5
Cleanliness
6.9
Comfort
6.7
Location
8.2
Services
6.8
Staff
7.8

Excellent 8.0
Pros: They changed our room when needed.
Cons: Most of the staff didn't wear masks. There was no breakfast.
Mediocre 2.0
Pros: Friendly staff
Cons: Room was not clean the sheets were stained and the comforter had holes burned into it.
Excellent 10.0
Pros: Everything
Cons: Didn’t have breakfast as advertised
Poor 1.0
Pros: Non applicable
Cons: Microtel is very decent This one was very nasty I was scared to sleep without my jacket covers was very nasty burnt wholes smell of room was bad bath tub had ashes and pubic hairs in there very nasty it was 75 dollars worth 25 a night very dusty no plastic on remote due to viruses hotel lady was very nice doe most say other then that don’t recommend unless u wanna smoke and a room wit no worries
Okay 5.0
Pros: It’s was really nice and quiet
Cons: None of the staff wore mask and they wanna get in the elevator with you with no mask I had to wait for the elevator instead of the staff respecting my wishes not to ride with them without masks They advertised breakfast and there was none I will not stay here again
Good 6.0
Pros: I liked everything about the hotel/ room. That bathroom / should've been cleaned.
Cons: The house keepers needs to clean the bathrooms better. I had to go buy bathroom cleaner because the bathroom wasn't clean. The tub was dirty.
Mediocre 2.0
Pros: NOTHING!!!
Cons: The room smelled like mold. It looks like it needs a serious upgrade. The bathroom floor was sticky,No breakfast!!I told the man Friday night about a bag on my smoke detector and he wouldn't remove it
Mediocre 3.0
Pros: The lady I spoke to Saturday morning was super nice
Cons: The room smelled like mold. It looks like it needs an upgrade. The bathroom floor was super sticky, bedding looked old and nasty. Tv is super small. The walls need a fresh coat of paint. I dont know why I was placed in a Handicap room.No breakfast!!
Excellent 10.0
Pros: The staff was very friendly and helpful
Cons: I don¿t find the cleanliness of my expectations. Poor cleaning service and room Oder I really disliked
Okay 4.0
Cons: It just seems like an old belt hotel the room is kind of small and the showerhead wasn’t that clean and the bed is broken
Good 7.0
Pros: Have smoking rooms
Cons: Rim around dresser was peeling off and at first the light kept blinking..no breakfast
Okay 5.0
Pros: The availability of smoking rooms and the double beds are nice.
Cons: Had to kill multiple roaches and staff seemed more resigned to the fact that there were roaches instead of fixing the problem.
Mediocre 3.0
Pros: Location
Cons: no hot water and I saw roaches, the heater makes a lot of noise
Excellent 10.0
Pros: What impressed me the most was the cleanliness of the room and the fine condition of the basic furnishings and the bed was very comfortable. The wi-fi had no problems, and the HVAC worked well. The staff was very friendly and helpful.
Cons: It's a very small room, hence the "Micro". Other than the bed, the only place to sit was a uncomfortable office chair. The walls and especially the ceiling must be quite thin, and the noise from a few inconsiderate guests was very disturbing.
Excellent 10.0
Pros: Has smoking rooms
Cons: The fridge was full of mold and mildew.
Mediocre 2.0
Pros: Price
Cons: It was concerning because no one was wearing a mask. Housekeeping did not wear a mask and neither did the front desk clerk. There was hair between the sheets.
Okay 5.0
Pros: Big mirror
Cons: Easily get noise complaints on the weekend..smh
Excellent 10.0
Pros: Very good location right across the street from a mall
Cons: They need to call a exterminator bugs in the room and in the microwave and the refrigerator that's the only that's the only thing other than that good hotel
Poor 1.0
Pros: Staff
Cons: The 1st room had stopped up toilet and the staff gave me a plunger. The second room I found the tub filthy!! Reported it and didn't hear from anyone. No breakfast
Poor 1.0
Pros: Nothing
Cons: Horrible smell
Okay 4.0
Pros: The staff were nice and accommodating.
Cons: Cleanliness, smell, AC not keeping the room cool
Poor 1.0
Pros: The hotel is in a great location. I also liked that the room had a window I could open.
Cons: This hotel was absolutely filthy! There were stains all over the bed spread. We found several hairs on our sheets. The non-smoking room smelled like cigarettes. There was mold all over the bathroom. It was disgusting! They wouldn't let me switch rooms.
Excellent 9.0
Pros: Convenient location
Cons: I liked everything
Okay 5.0
Pros: The bed was comfortable and the shower had good pressure
Cons: The hotel room was very dirty and under the bed there was garbage and trash that had been there for months and there were cigarette burns in the sheets
Good 6.0
Pros: The location was great.
Cons: When I book this it indicate breakfast is included. There were no breakfast.
Excellent 10.0
Pros: Very clean and quiet.
Cons: N/A
Excellent 9.0
Pros: The staff
Cons: Location
Mediocre 3.0
Pros: Location
Cons: Sassy and Irate Receptionist
Excellent 9.0
Cons: Smoke zones
Mediocre 2.0
Pros: Nothing.
Cons: Room was so small and stuffy. Air conditioner was faulty.
Okay 5.0
Pros: The rooms are cute and worked well for me being one traveler
Cons: Staff unfriendly, lots of things were broken in the room (lights especially) and breakfast was terrible
Good 7.0
Cons: Heater and vent in bathroom not functioning. Asked twice on separate days to have it fixed with no repair.
Excellent 10.0
Pros: Very friendly and clean
Cons: Nothing
Okay 5.7
Pros: The location was nice for the price. Able to quickly get anywhere in Newport News. We did stay there most of the stay, but I will not use this hotel again.
Cons: The whole place smelled like cigarettes. Ours was a non-smoking room and after running the A/C all day, didn't smell. But the hallways, elevator, and lobby all smelled like smoke. The room was very small, but usable. The bathrooms were not up to *my standard* of clean.
Mediocre 2.0
Pros: Nothing
Cons: They quality of them room ... Dirty and not well kept at all I ended up leaving same day. I couldn't take it.
Excellent 8.0
Pros: Location is great, good breakfast, clean room
Okay 5.1
Pros: Check in was easy and courteous. The room was clean enough for a short overnight stay. The beds were comfortable.
Cons: The hotel was very noisy. People roaming and slamming doors well into the night. My friend stopped in town on her way up north so we were up until at least 2am and there were still children running up and down the hall. The complementary breakfast was almost non existant. I had to stop on my way to work to get something to eat.
Mediocre 2.0
Pros: Wouldn't recommend it to others. Room was small but adequate for one person. The girl at check in was great. She was appropriately dressed and even called to make sure everything was working. On the second day arrived back from visiting family in the nearby hospital, the room had not been cleaned, bed linens not changed nor bed made. The only thing done was new towels and light straigenting. Hair from cleaner was all over. It was quite disgusting and I was too tired to complain. I was quite taken back by the check out man. He looked dirty, wore a knit cap, tattoos and face jewelry, pants below his underwear. I didn't feel good about him having my credit card info.
Okay 4.2
Pros: The staff was exceptionally friendly and gave great customer service. The entire paint job on the inside and out was good.
Cons: The rooms were not clean. Upon entering the room immediately we noticed there was no mattress covers on either of the 2 beds, and then when we lifted the mattress there was several noticeable dead hair follicles not to mention pubic hairs.
Good 6.5
Pros: The room was comfortable and looked nice
Cons: The air conditioner did not work well and something bit my arms and legs up while I slept at night
Excellent 8.0
Pros: It was worth the price paid.
Cons: the room seemed a little small.
Microtel Inn & Suites by Wyndham Newport News Airport - Newport News
Rated no. 13
6.8
Good 6.8
Based on 618 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.2
Facilities
6.0
Location
8.2
Overall
7.6
Overall 6.6 Good
Based on 225 reviews
Cleanliness
7.0
Comfort
7.2
Facilities
6.0
Location
8.2
Overall
7.6
Cleanliness
6.2
Comfort
6.6
Location
8.2
Services
6.0
Staff
7.6
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
10.0
Cleanliness
6.8
Comfort
7.2
Location
7.9
Services
6.8
Staff
7.6
Cleanliness
6.3
Comfort
6.7
Location
7.5
Services
5.8
Staff
7.5
Cleanliness
8.0
Comfort
8.1
Location
8.5
Overall
10.0
Services
7.4
Cleanliness
6.3
Comfort
6.3
Location
7.9
Services
5.5
Staff
7.5

Good 7.0
Pros: The room had a very nice setup. Like that it is a pet friendly hotel.
Cons: Only issue was that the property was non smoking. Going outside to smoke is ok, but when you have to deal with people lingering around asking if you have a way to get in makes you wish a smoking room option was available.
Mediocre 3.0
Pros: Nothing
Cons: Customer service no update about not having pool low d on hotel search bedskirt was all ripped on the side hall way smelled like cat pee the whole time I was there
Poor 1.0
Pros: Staff was friendly
Cons: The Hotel needs to be updated. No carpet on the floors. It's not the cleanliness place. The kitchen did not have any dishes. The towels are dingy. I could not sleep, there were people slamming doors all night, arguing and cussing. There were people in there that was not wearing mask. I could not wait to leave!
Poor 1.0
Cons: Room had no sheets on beds no towels or wash clothes
Excellent 10.0
Pros: Very convenient wash room
Cons: I am up charged by the website, for the same room on the same day it¿s cheaper from other peoples phone. Would be nice to get actual discounts on my room.
Mediocre 2.0
Pros: Location was nice
Cons: This trip was ridiculous, the staff was a new person and she didn't know what she was doing! The first room she put me in had a guest in it. Clothes was everywhere! Then she tried another room, it looked deserted, the bed wasn't made, no shower curtain in the bathroom and the television was on when we entered, so i tried for another room and the key wouldn't open the door! I was so pissed, I didn't know what else to do. This was the worst stay, I'll never come back to this hotel!! Then when I was checking out I was promised a discount for my bad experience, never received it!!! You lucky I don't have pictures!
Good 7.2
Excellent 10.0
Pros: Price
Cons: No
Mediocre 3.0
Pros: The location is dope & hotel isn't shabby.
Cons: Staff always seem to have an attitude. Housekeeping never came to clean our room & didn't change sheet. We cleaned our room. Continuously went to front desk to get supplies. Staff acted as if they couldn't give discount & we did housekeeping job for them.
Excellent 10.0
Excellent 10.0
Pros: The staff remembering everything made it easy and quick to check in and out. Especially with the little ones being so antsy on a daily basis.
Cons: We can’t live here
Excellent 10.0
Pros: The staff
Cons: No
Excellent 10.0
Pros: The staff
Cons: We can’t live here
Excellent 10.0
Pros: The beautiful staff at the front Desk From start to finish the staff was great there was always there to help you
Cons: No I pretty much like It and I will return back soon
Okay 5.0
Pros: The staff is nice
Cons: The rooms smell weird. It is not worth the amount of money paid
Okay 4.0
Pros: The price and the fact that it had a refrigerator.
Cons: Yes the receptionist said my room was sold out and she would give me a upgrade which was a downgrade. It had black stuff in the bathroom. It didn’t have lock at the top of the door.
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: Nothing
Cons: Yes Old and dirty I just won't go back there ever again
Excellent 8.0
Pros: Location, staffs, refrigerator cleaning and kichen..near one place of shops.
Cons: When enter the room, it smells like smoking room. I am not sure what smell was.
Mediocre 3.0
Pros: Good location
Cons: Staff rude at my arrival : charged $ 100 guarantee deposit. An amount not backed up in the hotel brochure(up to $40) Breakfast was ridiculous : granola bars and muffins.
Excellent 8.0
Pros: The staff is outstanding!
Cons: Needs some cosmetic work.
Poor 1.0
Cons: Manager was not helpful with the refund. They loss future 8 rooms books for 2 days a week with my business travel companions.
Okay 5.0
Pros: Staff is pleasant
Cons: Horrible with keeping promises especially as it relates to room cleaning.
Poor 1.0
Pros: Absolutely horrible will never stay there again!!!!
Cons: Everything..... stunk, men running in and out, elevator broke, police surrounding vacinity
Good 6.0
Pros: Friendly staff
Poor 1.0
Pros: Staff was rude!!! Will never stay ther again...
Cons: STAFF
Good 6.0
Pros: Good location
Cons: Minimum breakfast, even for grab & go. At check in we were given a list of what they did NOT have rather than a list of what they did have . Toilet in my room would not flush & there was a leak in kitchen. They switched my room.
Good 7.0
Cons: They did not have cribs available
Mediocre 3.0
Cons: Air condition does not work properly, sink will not stop running and its hard to find someone at front desk.
Good 6.0
Pros: Location had a fridge and microwave
Cons: Could have been cleaner // did not feel safe at this location
Good 7.0
Pros: The size of the room and the layout or quite unique. It made me feel like I was staying in a cute little apartment
Cons: The hotel had two holes in the ceiling in the hallway, which seemed a bit strange. Also the heating unit and a huge crack in the seals next to the window unit, making cold air come into the room.
Excellent 10.0
Pros: The Front Desk Was Very Friendly And The The Rooms Are Extremely Clean And Well Maintained,We Really Enjoyed Our Stay,We Look Forward To Staying Here Again.
Cons: Everything Was Excellent
Mediocre 3.0
Cons: The pool was not operational. The "free breakfast" was hot water and oatmeal packets. The cable tv was about 15 channels, half of which were local news stations. And one of our rooms smelled HORRIBLE!!! Like sour kraut and feet.
Mediocre 3.0
Pros: Never cleaned our room. I told them 3 times that the toilet was not flushing. They never fixed it. I man on 4 o'clock was an awesome worker. He took care of everything I asked to taken care of on day shift.
Cons: Them not doing there jobs
Poor 1.0
Pros: The coffee was great, and the staff were courteous
Cons: After checking in, we found a suspicious brown smear on the headboard behind the pillows. Our room was filthy. One of our room lights was out, no one bothered to fix it. It was noisy at night. There was gaping holes in the ceiling near the elevator
Poor 1.0
Pros: Avoid this dump. It is dirty, smelly, broken room locks, pest infested and just a basic dump. Any good reviews must have been written by staff or owners. Had originally booked 5 nights but only stayed one and still waiting for the promised refund.
Cons: I hated everything about this dump.
Okay 4.0
Pros: Front View
Cons: Light bulb was out in bed light, no phone to contact desk/tech/service support, fire alarm hanging out of cieling possibly inoperable.
Good 7.0
Pros: I went in with low expectations, but it was good as 2 Star hotel can be. Excellent value. Large, clean, spacious rooms. Nice kitchenette. The property is located right off of the highway, so you might want to request a room on the opposite side.
Good 7.0
Pros: The kitchen with an oven! The kitchen was worth what I paid. Without the kitchen, I would not want to pay more. Remodeling would make this hotel a great place.
Cons: The lobby was not appealing and has an unpleasant odor.
Excellent 8.0
Pros: It is a nice hotel.
Cons: It is advertised as a free breakfast but it is not really a free breakfast. They do not have cereal or toast. They only have muffins and coffee.
Excellent 10.0
Pros: Location and easy to depart unto the highways.
Cons: Wish they had more on the breakfast table. But I also know that the rooms with kitchens.
Good 6.0
Pros: Room was spartan but spacious, comfortable bed, full kitchen, very friendly staff.
Good 7.0
Pros: The staff was excellent. It is too bad the management doesn't provide the necessary kitchen Gear.
Cons: Breafast is just a snack. Most days very Little was available.
Okay 5.0
Pros: Full kitchen
Cons: Small bathroom and out dated.
Poor 1.0
Pros: ac ok
Cons: did not very poor
Poor 1.0
Pros: WILL NOT GO BACK
Good 7.0
Pros: Clean room and I had an updated room that was very nice.
Cons: To say that they have a breakfast is a total rip off farse, they have coffee and maybe a dried out cupcake there were no breakfast bars at all, for the entire week. They should advertise as having coffee and a muffin.
Poor 1.0
Pros: Nothing to like. This has been the worst hotel I have stayed at out of the 200+ I have been to. DO NOT WASTE YOUR HARD EARNED MONEY!! PLEASE!!! I WOULDNT PUT MY WORST ENEMY HERE.
Cons: Power went out for 4 hours.hotel does not have a generator The emergency lights were out so the entire building was pitch black. Received multiple threatening phone calls. Manager said nothing they can do about power or phone calls. Denied ANY refund
Okay 5.0
Pros: Property needs work. Staff is outstanding
Cons: Could use some work. Mold on ceilings cleaning not the best
Okay 5.0
Pros: Location
Cons: No room service, no ice machine, pee on the toilet seat
Okay 5.0
Pros: Pool was clean. Horrible free breakfast. There was only coffee and instant pkgs. of grits. Nothing else. There was trash everywhere outside all over the ground. Wverywhere! We stayed for 2 days and the same trash was still there from the time that w go
Okay 5.0
Pros: Convienant location to the interstate. When I was done there, I just wanted to leave.
Cons: The door had a large gap, from the lock not being fully intact. The shower had no bath mat. The TV had no remote. The bottom of the kitchen sink had rust. The beds there are usually hard. The A/C unit is old, and had broken controls.
Mediocre 3.0
Pros: The location
Cons: For an extended stay it had barley any dishes the breakfast was granola bars the pool was broken and we had 2 pillows
Okay 5.0
Pros: Staff was friendly
Cons: The room was not clean there was hair in the shower and the bathtub flooded
Mediocre 3.0
Cons: 1st room was still dirty, second room was ok but smelled strange. Pool was closed was told they wouldn't be able to open it until it was vacuumed but nobody was available to vacuum
Mediocre 3.0
Pros: Kitchen and full size frig.
Cons: No ice machines in hotel, room only had 1 bed for two people(teen and adult), Grab and Go breakfast was a joke ;nothing a child would eat, attempted break in of first room, was moved but still did not feel safe, No counter top space in bathroom.
Mediocre 2.0
Pros: The location was okay - a lot of nice things around the area.
Cons: Basically all hard surfaces (floors, walls, light switches, tables) were sticky. Bathroom was gross. Kitchen was kind of gross too.
Good 6.8
Pros: The front office staff was very friendly, professional. We got to town early and we were able to go ahead and check in. The cost of the room was very affordable.
Cons: I know the hotel is being remodeled so tried to be more understanding of the situation. But, we did not get our room cleaned (no clean towels, no bed made, etc.) We stayed for two nights but there were no glasses for even a glass of water at night. No ESPN, so no Monday night football .

Cleanliness
6.5
Comfort
6.7
Facilities
6.8
Location
7.9
Overall
6.2
Overall 6.4 Good
Based on 1,332 reviews
Cleanliness
6.5
Comfort
6.7
Facilities
6.8
Location
7.9
Overall
6.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
5.8
Comfort
6.0
Location
7.5
Services
5.7
Staff
7.0
Cleanliness
6.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
5.3
Comfort
7.0
Facilities
7.0
Location
5.3
Overall
5.3
Cleanliness
7.0
Comfort
7.0
Location
8.0
Services
6.8
Staff
7.7
Cleanliness
6.8
Comfort
6.7
Location
8.1
Services
6.6
Staff
7.4
Cleanliness
6.5
Comfort
6.7
Facilities
7.5
Location
7.9
Overall
7.0
Cleanliness
6.5
Comfort
6.7
Location
7.7
Services
6.5
Staff
7.4

Poor 1.0
Pros: Nothing
Cons: The staff was condescending. The room was disgustingly dirty, had to go buy bleach and clean my self. The room smelled like stale cigarettes even though there is a no smoking policy. Pool was closed.
Poor 1.0
Pros: Nothing
Cons: No ac no remote blinds didn't work no staff help too busy on phone
Okay 5.0
Pros: The location close range to different places
Cons: i asked for clean towels and bedding and they came and got it and didn’t bring nothing back in return room smelled like cigarettes and it was an non smoking room couldn’t sleep well from the noise above me.
Poor 1.0
Pros: The pool that was closed
Cons: My room was dirty, no pillows, the beds had to be made, the bathroom is falling apart.The management. Late night girl was fine the morning manager is ridiculous. Give me a discount when I come back I live on the opposite coast. Business is business and you won’t receive any more of mine.
Mediocre 3.0
Cons: Had to wait 25 minutes for someone to show up at front desk in order to check in. Facilities need remodel. Room wasn’t clean.
Mediocre 2.0
Mediocre 2.8
Pros: Location is decent
Cons: Staff is rude and not helpful. Manger is a liar. Smells like a crackhouse and rooms don't look much better than one.
Good 6.0
Cons: Very upset to find out that if I would have paid for the hotel there it would have only been $49 versus me paying $61 by booking here
Excellent 8.2
Pros: Very pet friendly. No hassle and only $15. No dislikes Free breakfast was good and plentiful.
Cons: Dog walk area wasn’t maintained.
Okay 4.5
Pros: The room was adequate. The staff was very friendly and easy to work with. The breakfast bar looked good.
Cons: The hallways smelled like old smoke and it just felt old and dirty. I actually went to the store and bought my own bed linens. Plus, the room had the weirdest shaped shower I have ever seen. Very inefficient and illogical. Weird. Not a place I would stay at again.
Excellent 8.0
Pros: The people at the front desk were very nice and inviting. Good value and a decent clean room for the price.
Cons: The breakfast set up could be better.
Excellent 10.0
Pros: the price
Cons: all was fine
Excellent 9.4
Pros: The room was spacious and the hotel was in a very quiet location. The staff was very helpful, especially the guy at the front desk.
Cons: You will hear people walking above you if your room is on the 2nd or 3rd floor.
Oyster Point Inn & Suites Newport News - Newport News
Rated no. 15
6.4
Good 6.4
Based on 1,332 reviews
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