Crowne Plaza Newcastle - Stephenson Quarter

Check in staff were helpful - bed comfortable - decor good

Toilet didn’t work - continuous flushing - hairdryer didn’t work - raised with housekeeping - the hotel was very rowdy / noisy - domestic disturbance in room next door - screaming / shouting - banging against walls - called reception and duty manager / security checked - just not what i’m Used to with crown plaza brand - expensive disappointment. We had visited Newcastle for first anniversary - out a note on booking - no reference to it by staff / hotel

The Hotel was modern and clean, We had issues with our room on Friday evening and allowed to move rooms on Saturday afternoon. Also due to the problems we had with our rooms they didn't charge us for the 4 drinks we had paid for at the hotel bar.

At check in 5pm Friday evening after a long drive, 1 member of staff was checking people in and dealing with 1 person before me, she asked a 2nd reception colleague walking passed to assist with something and she said she couldn't. The 1st receptionist behind the counter then led the man before me away somewhere to show him something I presume. The 2nd receptionist then returned, ignored myself and several other people now at check in and walked into the office behind, we all then had to wait for receptionist 1 to return to the desk. The 2nd receptionist then served me a drink at the bar later that evening …….. just like a Travelodge !! On the rooms Friday, Fridge was locked after having charged card on room, Toilet flush was faulty and the seal on the shower door was wrong so. Couldn't move rooms Friday night. All night long there was a loud sound of running water behind the bathroom wall and the smoke alarm was flashing. Couldn't be moved until people move out on Saturday, which was dealt with by the hotel and experienced the same problem with the fridge again but never bothered this time just waited to leave.