The Redbury New York

Price for the location and the timing.

It was clear that this was an old hotel that they tried to make boutique but was low quality. My shower did not drain and the walls were marked up. Seemed run down.

Location and price

Facility and cleanliness.

Great location + the rooms are great.

The staff was mediocre at best. It took us more than 30 minutes to check in when we arrived (only one person in front of us and three staff members at the desk). We did interact with hotel employee who was incredibly helpful, but many other staf

Poor lighting in the bathroom.

Very friendly and courteous housekeeping staff. Execelent location.Clean towels and bedding great for a one night stop over.

This hotel has so much potential as the location is great.Unfortunately it is let down by the unfriendly staff at reception.The rooms are very small and very dark as the light in room was very poor.They lack the small essentiaI details you would be expecting in a standard room at that price for example there was no chair you had to be sitting on the bed.I was on the 7th floor which reeked of smoke my room also smelt of smoke even though I complained but I was told that I was on a non-smoking floor. Wouldn't recommend booking a standard room unless staying for one night.

Location was great. Got a very quiet room. Room was small, but bed was comfy, and room was very good value for New York.

They changed my room, which is a good thing because the first room was shocking - the bathroom is not one of the renovated ones (as per the pictures on the website). So it looked like some strange dormitory toilet with a tiny sink, broken mirror and a shower that is not separate from the toilet.

The hotel looks fantastic when you first enter it. The reception area is contemporary design, very well done. The staff were extremely helpful and polite and would help in anyway possible.

The room was a lot smaller than we expected. The air conditioning was very poor in our room. We kept opening the door into the corridor to let some cool air into our room. There was no facility to make coffee.

Location

Problem with the reservation On are first nite are room that we had booked 3 weeks in advance was given to someone else!!!!!

Location; Good Air Conditioning; Pleasant Staff; restaurant for breakfast right next door

Rooms very small