Cons (-) Cleanliness!! We found a dirty and used condom under our bed. The bathroom was not clean thoroughly and the carpet needed to be vacuumed.
3 stars
Hilton Garden Inn New York West 35th Street
Photos of Hilton Garden Inn New York West 35th Street
Overview
Hilton Garden Inn West 35th Street is situated in New York City and is within a short walk of local sightseeing spots, such as Madison Square Garden, Empire State Building and the New York Public Library. It is also ideally located within walking distance of Pennsylvania Station.
This 3-star hotel offers an express check-in and check-out feature, a 24-hour business centre and a 24-hour reception. A fitness centre can be readily accessed by guests wanting to keep active while away.
The modern rooms are air conditioned and include an iPod docking station, a flat-screen TV and a refrigerator. All provide a laptop safe, a bathtub and a private bathroom.
Hilton Garden Inn West 35th Street is within walking distance of Times Square and Madison Square Park. It is located close to restaurants, cafés, shopping and nightlife.
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Amenities at Hilton Garden Inn New York West 35th Street
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Telephone
- Privacy curtain
- Storage available
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness centre
Reviews of Hilton Garden Inn New York West 35th Street
8.3
Very good
3535 verified ratings
Wonderful
1798
Very good
825
Good
500
Okay
156
Fair
138
Mediocre
55
Poor
63
Summary of reviews
Guests say
Guests appreciated the hotel's great location, close to attractions like Times Square, and found the staff friendly and helpful. However, many expressed dissatisfaction with the service quality, mentioning issues such as untrained front desk staff and misleading information about breakfast. Cleanliness was also a concern, with reports of mold and unclean bathrooms.AI-generated from customer reviews
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Score by provider
8.3 out of 10
507 reviews
8.5 out of 10
4 reviews
9.1 out of 10
13 reviews
All reviews
Pros (+) Front desk staff were awesome. Room was great. Location was great. No complaints
Cons (-) I wanted to extend my stay but the price increased too much. Too bad because we really liked the hotel and staff
Pros (+) Nice hotel to stay in the heart of New York. Close to major transportation hubs and close to major attractions.
Cons (-) Nothing
Pros (+) Location, location, location
Cons (-) Parking prices, but hey that's N.Y.
Pros (+) Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
Pros (+) I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
Pros (+) Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel.
Cons (-) A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
Pros (+) Clean, Good location
Cons (-) Broken front door.
Pros (+) Alex at the front desk was most helpful in assisting me with a reservation problem,
Pros (+) Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
Location
63 West 35th Street, New York, NY 10001
What's nearby
- Empire State Building208 m
- Koreatown297 m
- Madison Square Garden0.5 km
- Times Square1 km
- Rockefeller Center1.2 km
- Broadway1.2 km
- Theatre District1.2 km
- Museum of Modern Art1.5 km
- United Nations Headquarters1.5 km
- Midtown Center1.6 km
- New York City Center1.6 km
- Tiffany & Co.1.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Garden Inn New York West 35th Street
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city centre | 0.7 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10.0 km |