General
Pool and spa
Services and conveniences
Bathroom
Basics
Dining
Family friendly
Things to do
Accessibility and suitability
Outdoor
Media and entertainment
Bedroom
Parking and transportation
Laundry
Workspace
Health and safety
Fitness
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a variety of dining options, including four restaurants and several bars. The breakfast is highly praised for its extensive options and quality ingredients. However, some guests have mentioned that the average price of the restaurants inside the hotel was high, while not delivering the expected quality.
How are the hotel's swimming pools and spa facilities?
The hotel boasts many swimming pools, including a heated pool, with the option of a spa and wellness center. Guests have particularly enjoyed the pool area, describing it as 'awesome' and 'like a tropical island.' However, some guests have mentioned that the rooms are outdated and in need of renovation.
What are the hotel's unique offerings for families?
The hotel is family-friendly, offering various amenities for children, such as a kids' club, child pool, and indoor play area. Additionally, there are plenty of activities to be enjoyed both inside and outside the hotel. However, some guests have mentioned that the hotel needs an update and that the beach is not suitable for swimming due to rough waves.
How is the hotel's customer service and staff?
The staff at the hotel have been described as amazing, friendly, and efficient. Guests have also appreciated the hotel director's approachability and the excellent client service during check-in. However, some guests have mentioned issues with Wi-Fi quality and encountered unresponsive staff during their stay.
What are the best times to visit the hotel?
The high season at the hotel is in December, offering an excellent opportunity to enjoy the hotel's amenities and nearby attractions. However, it's important to note that some parts of the hotel might be under construction during certain periods, as mentioned by previous guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests praised the amazing views from the rooms, especially those facing the beach or with a balcony.
Consider Room Renovations
Some guests mentioned that the hotel is currently undergoing renovations, so it might be worth inquiring about the status of the renovations and requesting a newly renovated room.
Explore Nearby Attractions
The hotel's location offers easy access to various tourist spots and shopping malls, making it convenient for guests to explore the city.
Check for Wi-Fi Connectivity
While some guests appreciated the hotel's Wi-Fi, others experienced issues with connectivity, so it's advisable to inquire about the Wi-Fi quality before booking.
Dine Outside the Hotel
A few guests suggested exploring dining options outside the hotel, mentioning that the prices at the hotel's restaurants were relatively high compared to the quality of the food.
Inquire About Late Check-Out
Some guests had positive experiences with requesting late check-out, so it may be worth inquiring about this option if needed.
Consider Noise Levels
Guests recommended requesting quiet rooms, as some areas of the hotel, especially those undergoing renovations, might experience noise disturbances.
Take Advantage of the Spa and Pools
Several guests praised the hotel's spa facilities and various pools, highlighting them as enjoyable amenities.
Be Mindful of Room Selection
Some guests mentioned that certain rooms were outdated, while others were newly renovated, so it's advisable to inquire about the room options available.
Stay Informed About COVID-19 Protocols
Guests appreciated the hotel's adherence to COVID-19 safety measures, such as cleanliness and safety protocols, providing a sense of security during their stay.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Serhs Natal Grand Hotel & Resort is located at Avenida Senador Dinarte Mariz 6045, 8.7 km from the centre of Natal. Artesanato Potiguar Shops is the closest landmark to Serhs Natal Grand Hotel & Resort.
Check-in time is 15:00 and check-out time is 12:00 at Serhs Natal Grand Hotel & Resort.
Yes, Serhs Natal Grand Hotel & Resort offers free Wi-Fi.
Yes, Serhs Natal Grand Hotel & Resort offers free parking.
Serhs Natal Grand Hotel & Resort is 23.3 km from Natal. Serhs Natal Grand Hotel & Resort is 145.8 km from João Pessoa Castro Pinto.
Yes, Serhs Natal Grand Hotel & Resort has a pool on-site.
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