Country Inn & Suites by Radisson, Nashville, TN

The staff was great. Very friendly. Very helpful

It was dirty, our curtains where a mess, very dirty, the rug made our socks black.

The hotel rooms were nice. The breakfast was a decent breakfast. There location was great for what we needed.

Monique, the supervisor I believe, was an extremely rude and unprofessional person. The first night at checkin i was told that i couldn't pay for my whole stay up front, but i had to pay for only 1 night, then split the bill at checkout. Now, my mom and I were splitting the cost of the stay, which we have done at many hotels for years traveling for competitions. So ok, i gave it the benefit of the doubt that this was a first,but it still sounded weird to me that a hotel would refuse full payment. I went ahead and did the 1 night payment. The next day i checked my bank account and found 2 charges on my account. The 1 night stay and another charge for the remaining nights. Since that is the exact opposite of what i was told at checkin,i went to the front desk to fix it. I was told that the full payment had to be paid up front and i was given wrong information at checkin. I immediately informed them that i had no problem either paying the 1 night or in full but the total bill was being split. They told me hotels don't allow them to split bills. That's when i stated that since the charges were still pending if they didn't fix the problem i would dispute the 2nd charge with my bank, since i never approved it. Ok, now i thought i got somewhere they were going to refund the 2nd charge but leave the 1 night charge. The only way they could split my bill was to check me out after 1 night, recheck my mom in for the 2nd night so she paid for the 2nd night, check her out after the 2nd night, check us both in for the 3rd night and split thst night. Somehow we could split the 3rd night, but not all 3. It was a complete disaster, but we thought it was done at that point. Surprise, the next day i wake up and find another night charge on my bank account, so this makes 3 charges. I return to the front desk after confirming with my bank the 2nd charge was refunding after the weekend though, but the 2 one night charges were in fact charges and not authorization charges.

Close to Opryland resort

Was being renovated but not much problem