Room was 3 hours late being ready
No customer service staff didn't care, elevators were slow and one was broken
Close to the pier
The hotel is a short walk to the pier.
There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
Good spot, decent value
We paid 150 plus 20 to park. I am at peace with it. Recommended.
20 additional to park...cmon.
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
Walking distance from everything.
Construction during our stay and a long walk from the elevators
Rooms are discounted due to nonstop construction n
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
Shards of Glass on the Floor
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
my kids loved the pool and hot tub.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great.
Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Location and price
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea
-The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
With a stay at Portola Hotel & Spa at Monterey Bay in Monterey (Old Monterey), you'll be steps from Maritime Museum and 4 minutes by foot from Fisherman's Wharf. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Monterey? This resort has 60000 square feet (5574 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 3,166 reviews
Value for money
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