Hilton Garden Inn Monterey

Reviews

Pros

"A quick drive to downtown Monterey" (in 11 reviews)

"The room is very quiet." (in 25 reviews)

"Staff are very helpful and friendly" (in 27 reviews)

Cons

"Properly equipped ADA accessible room." (in 11 reviews)

"Didn't catch they charge for parking when booking." (in 6 reviews)

Show reviews that mention

+

mores

room service

spider web

visiting monterey

hot tub

night for parking

parking fee

room was clean

bit pricey

neighbors sounded

moldy scent

close to the freeway

nice bed

staff was very friendly

concentrate on work

access from the freeway and close

reserved one two queen bed

Excellent

Feb 2018

10.0

We were in town for college tour. These facilities were great. Having restaurant on premises was perfect. Excellent food and friendly service.
Excellent

Feb 2018

9.7

Great Place to Stay

I loved the location and the quality of the rooms and the quality of the service. While its an older property it's in good shape and everything works. Its a great place to base a stay in Monterey

The long hall ways
Excellent

Nov 2017

10.0

Great place

We liked the rooms, the grounds, the staff and the location. And the breakfast was much better than we expected.

We could hear the people in the next room talking and especially the kids.
Okay

Oct 2017

4.2

Old location needs a revamp.

Nothing,

Place is old and run down. Needs upgrade badly. only one food place not very many choices.
Excellent

May 2017

10.0

Excellent Staff

This is a beautiful hotel with very helpful and courteous staff who made us feel welcomed and comfortable. The beds are heavenly and the little store by the front desk offered food, drink, snacks and toiletries for sale in case you forgot something, the staff at the dining room and event dinner was also very helpful with a special thank you to Marion who provided warm and efficient service to our entire group throughout our stay. ( we were there for a wedding)
Mediocre

Apr 2017

4.0

Loud and decrepit

Location

We prepaid for the room online and upon our 8pm arrival we were informed that we were "lucky" that our room was still available (what!?). Once in our room, we found that the toilet was broken; water ran all night, even after maintenance "fixed" the issue at 11pm. The shower was broken. So no baths for us! We informed the desk and they offered to let us shower in another room the next morning - hardly a reasonable accommodation. There was a loud reunion going on at the bar and another on the second floor - both lasted well into the early morning (2am!). The late night desk clerk was rude and completely unapologetic. It was by far the worst Hilton experience ever.
Good

Feb 2017

7.1

The bar and restaurant has great staff. Little pricy. Nice room.

Pool was down for maintenence, didn't see that on the Web site. So our pool view was not that nice.
Excellent

Feb 2017

10.0

Staff is always very accomodating

I frequently travel to this location on business, and I love the staff at this hotel. There is a culture of great treatment as I get it from every employee I have met at the front desk.
Good

Oct 2016

8.0

the rooms were very comfortable but a lot smaller than the pic leads you to believe. The bar is open until 9 pm. the room service is for dinner only
Excellent

Jun 2016

8.2

All good
Excellent

May 2016

9.7

All modern amenities

Rooms are a little small, but adequate
Good

Oct 2015

6.2

Cookies at 5pm

Bad pillows. Parking fee when plenty of parking around the hotel. Hotel is not within walking distance to any Monterey sites. Loud rooms near highway on ramp. Wouldn't stay here again.

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