Hampton Inn & Suites Mobile Providence Park/Airport

The staff were nice and the pool was great.

The deadbolt on the door was jammed and would automatically lock behind us when in the room which then caused us to not be able to get out right away. It took a ton of finagling to finally get the door unlocked each time we wanted out of the room. With two small children I was terrified of something happening and us needing to get out quickly and not being able to because of being locked in. I reported it right away and wasn't offered any thing. No offer to switch rooms, no offer to come fix it right away, no offer to take some cost off of the room, nothing at all. They just said they would write it down for the manager to see the next day. The other thing is that when I called and made the reservation, I asked specifically if we could pay cash. We live locally but our AC was out causing us to need a room for the night because of again having small children. I was told that I could pay cash when I checked in. I got there and was told that I couldn't pay cash by the front desk agent. I asked to speak to the manager who reluctantly allowed me to pay cash but not before making sure I knew that they don't ever accept cash and that she was just making an exception for me. Just seems like a miscommunication between reservations and the hotel staff, but it needs to be fixed so no one else has this same issue and then is without a room. I also didn't like that I couldn't turn the air down lower then 68. When in south Alabama like we are and where the hotel is and it being 90+ degrees outside, the need to be able to turn the thermostat down lower is essential, especially for hot natured people like my family and I. I've never been to a hotel that didn't let you turn your temp down as low as you needed, and I travel a ton.