Radisson Blu Downtown Minneapolis

Great hip spot, clean, modern/chic, lacks services

Design, very comfy bed, wonderful bathroom, great room service

No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.

The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below)

The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.