|"Pool area was our favorite."||(in 74 reviews)|
|"The food was very good!"||(in 36 reviews)|
|"Customer service was great."||(in 40 reviews)|
|"Our room was falling apart."||(in 26 reviews)|
|"Too many add-on fees after booking."||(in 4 reviews)|
The service was wonderful, the room was clean, roomy, and had a great view. We will certainly stay again given the opportunity to return.
The spot on the beach, the free coffee am, the location not in the centre of Miami nightlife.
I will expect more cleanliness in the kids pool. In all my stay I saw rest of food and hairs floating in the water. Also not all the walet parkings were gently.
Nice surprise on
Room, Beach pool
No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
Pool and beach are the best part of this hotel.
Rooms facing Collins are loud. Traffic noise is awful.
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay!
Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
Crowded and Loud -lots of extra charges
The room was nice and clean. The people were friendly. The pools were nice. The beach was great.
Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach!
Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Pool unavailable. Lack of understanding of the lux
It was new
The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
An Oceanfront oasis, The Confidantes vibrant bohemian-beach chic style reintroduces 1950s Miami Beach glamour inside the masterfully restored Art Deco buildings. Our coastal boutique resort is the perfect place to relax and recharge. With special resort accommodations including two celebrity chef restaurants, two heated pools, and an open air spa and salon.
Based on 3,114 reviews
Value for money
Policies vary by room type and provider.