This hotel became a zoo and this is reflected all along the way of our stay from check in to the elevators to the pool, The check -in lines ( 30 -45 minutes) with 2 people at the service desk. Too many people at the elevators waiting up to 25 minutes for an elevator ( many people went to take the stairs from the 10th floor), The staff with their carts using the guest elevators which increased the load and the wait. The pool - many staff guys but mostly entertaining themselves, gathering together and not attending to the guests, I tried to get their attention to help but they do not even look at the guests calling them. As a guest I found myself in a constant competition and "fighting" for chairs and umbrellas, myself, because the pool attendant did not really care, truly unbelievable. This is very sad because this used to be our most favorite hotel to come and visit. Swimming at the pool - entangled with hair between my fingers, plastic containers at the bottom of the pool -simply dirty. Smoking - I understand that when you are outside you can smoke but why sitting on the pool and all that surround you are smoker - why not making designated areas for smokers vs non smokers ? and be considerate with the non smoker guests. Although we had the do not disturb sign on the door, it did not bother the cleaning staff and their supervisor to open the door without even knocking on the door - yes they apologized but why doing it ? In summary, this used to be the most exciting resort to come to for our yearly vacation and it became a very low level below the acceptable standards place for us. Sorry and thank you.