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Stuff was very nice. Location.
The ac unit make terrible noice. The drain in shower was extremely slow. The water in the swimming pool was very cold, for been the intercontinental hotel. I had stayed at the Ritz Carlton and the water at the pool is always warm. I compared these properties or what I paid at the intercontinental.
I wanted anothe capsule of coffee and requested at first they said there is one in the room, I told them I used it as got only one coffee cup and we were two, trhy said they would send and did not, I think they are very money minded and cheap hotel
No value for money, coffee was promised not bought and I hate to call again It was typical lousy Mexican hospitality
Overcharged £160 and when I questioned it I was told I was wrong three times despite showing 3 emails and my bank statement to prove I had already paid. Totally unacceptable customer service. The pool has no sun at any point of the day. Mini bar advertised with the room,non existent at all. Paid for a film to watch couldn’t watch it due to poor connection.
Location, service and food
Room location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor.
The property is great, very clean, great location, anazing rooms, amazing breakfast. All the staff members are very helpful, always there to help you!
However, not all the staff members speak a good English. Some of them find it difficult to explain even simple things.
With a stay at InterContinental Presidente Merida, you'll be centrally located in Mérida, within a 5-minute walk of Paseo de Montejo and U.S. Consulate Merida. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mérida? This hotel has facilities measuring 5204 square feet (483 square meters), including conference space. Free self parking is available onsite.
based on 1,409 reviews
Things to know
- Spacious rooms
- Friendly atmosphere
- Great reception
- Nice building
Policies vary by room type and provider.
FAQs when booking at Intercontinental Presidente Merida
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Reviews about Intercontinental Presidente Merida
Most popular landmarks
- Casa Montes Molina Museum 351 m
- Plaza de Toros de Merida 0.5 km
- Museum of Anthropology and History 0.9 km
- Merida Inglés Library 1.6 km
- Teatro Peón Contreras 1.9 km
- Parque Hidalgo 2 km
|Mérida Rejon||6.7 km|
|Campeche Intl||159 km|