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Wifi is not included in hotel rate and can only be purchased in person at the front desk. Guest cannot eat poolside and must eat in designated eating areas far from the pool. Room smelled like cigarette smoke and floor was dirty. Lastly, only one pool was heated. Larger swimming pool with slide for kids was not heated. We vacation every year during the holidays in Mazatlan, we will never stay at an El Cid hotel again.
A fun and relaxing experience!
First time we've ever stayed here, or in any 'All-inclusive' type stay. The food was very very good, the staff did their best to make our stay a memorable one. The staff always seems to be fixing, cleaning, arranging, or just looking over the entire complex. It was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property. We only left to go on a City Tour, which was a lot of fun, and to walk the beach and to check out the calle in front of the hotel. It's so fun to not have to worry about how much any of the food or drink costs; you simply belly up to the bar and place your order! What fun!
One of the main problems we had with El Cid was the lack of modern Wi-Fi! I mean, any where these days should have fast *free* and reliable Wi-Fi. I couldn't believe that they wanted $10 an hour(!) for a single device. In this day and age, this is unacceptable! Since I refused to pay for that I can't say how fast or reliable the Wi-Fi was. I had to burn up my own phone data. They do have two computers in the lobby to use but the keyboards are cheap, old, and in sad condition. Come on El Cid, step up to the 21st century!
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun!
Very loud. Under construction?? Can hear everything.
The staff is their biggest asset for sure.
Well the loud speaker for the pool activities was a little overboard.
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view.
NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
This Mazatlan resort is located right next to El Cid Resort Spa. It is situated a short walk from El Cid Country Club Golf Course.
El Cid Castilla Beach provides an around the clock reception, plus an outdoor pool and water slides. For added convenience, it offers a kids pool, a kids club and valet parking. The resort also features a well-equipped fitness centre.
El Cid Castilla Beach offers 500 air conditioned rooms equipped with all the essentials to ensure an enjoyable stay. The resort also has several connecting rooms to accommodate families.
El Cid Castilla Beach has its own on-site restaurant, convenient for guests wishing to dine in. In the evening, guests are invited to relax in the comfortable lounge bar. A wide variety of dining options are also found in the area.
El Cid Castilla Beach is surrounded by the area's popular sightseeing attractions, including Playa Las Gaviotas, which is within walking distance. Playa Olas Altas and Old Mazatlan are easily reached by car.
based on 132 reviews
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Most popular landmarks
- El Cid Country Club Golf Course 1.2 km
- Plaza de Toros 2.5 km
- Acuario Mazatlan 3.9 km
- Fisherman's Monument 5.8 km
- Playa Norte 6 km
- Mazagua Aquatic Park 6.1 km