Málaga Van Rentals

Cons: Everything Wrong car, not big enough Charged twice as much as quoted at end Up sold and confused at pick up Called an idiot by 'nice' Spanish lady for signing a contract after been 'sold' on thing but actually been given another Never again with these. Currently disputing and massive over charge

Cons: Over all one of the best rental encounters I have had in over 40 years.

Cons: We weren't sure where to drop the car off in the parking structure. We randomly parked it and told the staff where we put it. They were fine with that, but we should have parked it on -2 rather than -1...next time we'll know.

Cons: Kayak computed incorrect tax on our invoice. We had to pay another €20 at return. Other than that one thing, everything was perfect. Oh, and one other thing, the directions to return the car need to be a lot more of a step by step type of thing. It simply says return at airport. Uh, yeah. Go to airport. Ok. Then what? Where? This needs to say exactly where one is going. Easy. Small. Needs added. Again, great experience.

Cons: Misleading fuel option from the pickup agent. I ended up returning the car with a full tank of gas just to learn I somehow agreed to pay for an entire additional full tank of gas. I expect more from hertz.

Cons: Very slow to pick up car only one cashier working

Cons: Agent refused to give receipt then over charged by 300 on my credit card

Cons: The “Audi or equivalent” car turned out to be an entry level sedan. The would not honor the insurance I purchased through Kayak and tried to charge me double for their insurance. I ended up walking away from the counter. Horrible horrible experience.

Cons: GPS provided and charged to us did not work in most places outside of metropolitan areas

Cons: I was attempting to be specific on types of car I would receive and even attempted to speak to Avis ahead of time. I wanted specifically a BMW or Audi and that is what my reservation stated. When I arrived, they said they did not have BMW/Audi unless I wanted to upgrade my reservation

Cons: I reserved a bmw. Somehow a Toyota Arus is in the same class. Avis also told me the insurnance I bought through your site was no good. This brings great anxiety through the whole trip when you don’t know whether you are covered or not.

Cons: Drop off was confusing. Lady at the counter said that someone in the parking lot will finish my contract up. Gentleman in the parking lot said that's not necessary and that I flcan leave, but he did it anyways. I ended up taking manual in lower class over booked automatic and did not get any refund.

Cons: drop off a little confusing, where to park

Cons: Huge extra hidden charges despite buying my own cover for EXCESS Guy on the desk very rude and dismissive, just kept saying I shouldn't hire through 3rd party

Cons: Pickup desk slow

Cons: There is an extra fuel charge, even if you bring back the car full. Two and a half hour wait at the airport in a very big queue to collect the car. Staff did not explain that the car was parked in the Europecar area which meant it took us a long time to find. Car smelt a bit strange but other than that was clean.

Cons: I cannot believe I was charged €30 for a "fuel admin fee" despite returning the car full of petrol! Awful.

Cons: Listed price was just a few pounds. It was not made clear that there was a 30 euro "service charge" for filling the car with petrol - payable even if you returned car full. Total rip off by your site and the company

Cons: It took me more than an hour to find and deduce that Goldcar was the intermediary of Ace, they had a little sign, hardly visible that said Rodeon. Price with Ace perfect. I decided for an upgrade at Goldcar (Rodeon) and it was ridiculous more expensive. A worthless GPS for 100€!!!. And I had to leave 2000$ for deposit plus €150 for gas, these amounts hopefully I'll get back to my credit card in a week.

Cons: You should be more flexible towards customers who make a mistake while booking a car

Cons: Did not like taking a number to talk with an agent, but that was the start. 45 minutes later we went to get our car which was parked in a dark garage so we could not effectively inspect for damage. Rude worker responded “Habla espanol” when we asked where the exit was. Three miles into journey the car began to buck and miss when accelerating. Called company and after 1 hour they picked it up leaving me stranded without transportation. Three hours and four calls later a taxi picked me up to take me back to the airport for a replacement car. Almost 2 hours later, after line standing, I got a car that worked, but like it’s predecessor, was parked in a dark garage so again damage inspection was not feasible and later scratches were found that were there before we picked it up. This exchange took most of 1 day out of vacation. Not a happy camper.

Cons: No one ever answered our call to pick us up at the airport. We were forced to find another company. I have traveled for 31 years and never had this type of problem.

Cons: When I rented the car with ACE - there was NO mention that ACE is actually Gold Car in Malaga. When I tried to ask for help, no one knew what I was talking about and had never heard of ACE. I kept showing the confirmation, which clearly had the ACE logo, name and confirmation number. Not anywhere on my reservation did it state that Gold Car was a code partner. This debacle took over an hour to solve after I had to call the office (after waiting on hold for 45 minutes). Finally found the Gold Car pick up desk and was told I had to buy additional insurance, even though I bought insurance through Allianz once I rented the car, which cost an unexpected 150 Euros. The customer service woman at the desk was so unfriendly and clearly hates her job and made for an already frustrating experience completely unbearable. It was very difficult to find the car in the labyrinth of cars in the parking garage. no one was down there to assist. Once I finally found the car, I was shocked to see that it was a manual and not an automatic. Luckily, I know how to drive a stick but I kept thinking that if this were any of my friends, they'd be screwed since they don't know how to drive one. Again, there was no mention of this on the reservation or gave me an option to choose manual over automatic when i booked the car. My ability to drive a stick was my only saving grace in this whole unfortunate, unpleasant experience. I will never rent a car under these conditions again.

Cons: Arrived in Malaga to not find Ace. Not could I not find them but no one had even heard about them. Ended up renting a car from another company.

Cons: These were the main problems: 1) ACE is not ACE: That Ace was separately named GoldCar with no link anywhere showing that they were connected-I called their phone with no answer over and over. The signs at the airport for over 10 different rental companies-did not state that ACE was a part of Goldcar- in fact, nothing indicated that they were it. After spending 30 minutes asking different rental car companies who ACE was partnered with, I finally found out it was Goldcar. 2) BREAKING POLICY: They charged beyond what the booking fee was with a strange fuel policy charging me 140Euros (for a fiat) which was not on my booking. When I showed them my booking they still said "sorry, we are not ace so you'll use our policy instead." This was not what I signed up for. 3) DUBIOUS ADDED COSTS: They wanted a deposit of over 1,000Euros as security for the car, or a 60Euro insurance fee. This was far beyond what my full coverage 72Euro booking was supposed to be. I left in the end. KAYAK should definitely not work with such companies or advertise them as an option.

Cons: I booked full insurance online for 72$, yet the guy at the pickup in Malaga said this is not valid and wanted to charge me again for this. I showed him all papers to proof the insurance but he insisted. He also said that he will charge me for 100 Euro as my booking is full tank to empty tank while in the booking it was only 40 Euro. He said they will pay for someone to go and fill it on top of the fuel cost so it adds to 100 Euro. In total instead of paying 112 Euro for my booking, I paid 250 euro and that was after 2 hours of delay, frustration, fights, calls, ...... my worst ever experience in car rental. Never ever again to book with them.

Cons: I reserved a Mercedes SLC (premium convertible or similar car) from economy car rental. When I arrived in Malaga, Spain, I soon discovered that Economy Car Rental didn’t have a kiosk there. They aren’t actually a car rental company, they’re more of a broker. There were no instructions for what to do. So I googled and found a number that eventually put me in touch with a local at “Auto Lido” which was more used car dealership than car rental. When I arrived at Auto Lido, they tried to put me in a Honda Civic. They didn’t have any convertibles available. The swarthy little man who took care of us informed me that he could do a better price if I canceled my Kayak reservation and rented from him directly. None of the prices they showed me were consistent with the Kayak pricing. It was only after I asked to be shuttled back to the airport that they “found” a convertible for me at a discounted price. However, it was a 2011 Puegeot Convertible with about 70,000 miles on it. I only took it because I had prepaid the insurance, they discounted the price and no other rental place had convertibles available. We had made plans to take long drives through the country and along the coast in a convertible. My advice would be to avoid Economy Car Rental.