Valero Grand Suites By Swiss-Belhotel Makati

The Hotel is near a convenience store, and many restaurants. Is located on the financial zone of Makati, seems secure and in a nice area. The staff was always smiling and very helpful. Bed was a bit hard, but comfy, pillows good. Room had a kitchen, fridge and small dinner table for two people. Room is big. Big cabinets. Room and toilet was clean, (toilet smells funny) I had a good sleep while there, if they fix the insulation problem then will be perfect.

The checking in process is too slow. After waiting to get checked in i was told that the room was not ready, and i need to wait 30 more minutes. Staff didn't ask me if i needed something, like water while i need to wait for the room to be ready. When arrive to the room, it had a very strong smell of chemical cleaner. Bathroom had some strange smell. Insulation is not very good, i can clearly hear the motorcycles on the road, and i was on a high room. I can clearly hear the conversation on the next room. Check out process was too slow. The person checking me in made a mistake and charge me less, so staff needed to charge me and again very slow doing it.