Meliá Barajas

Friendly staff

We were told that we could get the shuttle back to the airport by coming down ten minutes before we needed it. We came down and the shuttle arrived five minutes later. We were then told we had to wait at least 15 minutes for him to leave. Had to take Uber

Near to the airport

Great position near the airport

This classic has been renovated and kept very luxurious. Great linens, great night sleep. Great location if you have a layover in Barajas airport.

I was supposed to be able get a free shuttle from the airport-- when I called, a very rude man answered and asked me in a horrible manner what terminal I was in. I told him I would call again in a minute as soon as I would find out. I called by 1 minute later and they did not pick up the phone. I called 8 times in a lapse of 15 minutes and he did not pick up, I had to take a taxi. Upon my arrival at the hotel I received horrible service from Felipe, who did not even apologize for the phone/shuttle issue. I suspect Felipe was the same person that chose not to pick up the phone. He seemed to have a bad night and wanted to take it out on me. Shame, as everything else in my stay was perfect. The rooms were nice, and the service from the rest of the team was great.