Excellent location, nice rooms and very friendly staff. Outstanding breakfast.
Nothing important to report.
Very good situation near the center area (walking streets, shopping, getting to sight seeings) on this time of the year. Staff was very frendly and very pleasent to help, when it was needed.
As a Finnish I want that the hotel breakfest is substantial to start the tourist-day. I didn´t wait black bread nor porridge, but yougurt for flakes or mysli should be good. And it was strange, that there wasn´t vegetables at all (not also in restaurants in Madrid).
the location could not be better, the staff were all pleasant and helpful and the room and hotel in general spotless
I was in a single room 317 this was tiny with no comfortable chair and no view the window blanked and on opening looked down some sort of shaft. this room is very claustrophobic and totally unsuitable for a longer stay
Location superb, and the room was very good
The location is very good, and the breakfast is very varied, the service is very very good. The rooms have good size and are clean
The best thing about the hotel is the location, easy access to Sol Metro station. This is the second time we have stayed at this hotel and the second time we have had a quiet room.
We thought that the prices in the Lounge were very expensive compared to our last stay, 17 Euros for 2 Gin and Tonics and a bottle of water. This is well above average for Spain in general. There was a Tea and Coffee making kit available free if asked for at receiption but this information was only made available in the rooms Hotel info guide, this should have been made known on arrival from the receiption staff.
the location was very good and the lounge/bar was excellent.
would like to see some form of not slip mat in the bath as i slipped when picking up my towel and I am quite badly bruised. This is not a criticism it is a would like to have suggestion so it doesn't happen to others.
Well positioned near centre; good sized rooms
We were put into a sub-standard room for the first night (air con did not work), but were moved to a better one on request - which was excellent.
Ideal locality being in the centre of Madrid but in a pedestrianised area guaranteeing a good nights sleep with minimal traffic noise. This was my 4th time in Madrid and my 3rd at this hotel.
very convenient location in central Madrid for shopping and restuarants, bus tours and public transport, and art galleries
Policies vary by room type and provider.