Cleopatra Hotel Luxor

There are nice views from the rooftop, the room and bed size were good, and the food was delicious. Staff were friendly when we spoke. The driver to and from the airport (Ahmed?) was fun and very friendly.

One of the pillow cases on my bed had some weird brown stains, and also the toilet bowl was quite dirty. Maybe it was just my room, but the AC unit had trouble to keep the room cool even at full power on a cold setting, it was still pretty hot in the room and I was sweating. I even left the AC on all night and all day in hopes that I would return to a cool room after exploring Luxor, but it was still quite hot. Maybe it is because it is so hot outside in the summer though? Often, when I would go down to the reception area, the staff were lying down on the sofa sleeping, and i felt a little uncomfortable if I needed something. When I checked in, I spoke about how I would need a drop off at the airport, and we discussed times and would leave at 7am, so have breakfast at 6:30am. On the check out day, I went to the rooftop for breakfast, but nobody was there, so I went downstairs and they were sleeping on the sofa. I asked about breakfast, and they told me ok and to wait on the rooftop, so I did this, but nobody came for 10 minutes, and then they told me that they don’t have anything for breakfast because it’s a festival; I would have expected they get some foods the day before to serve for breakfast? They suggested I could get some breakfast on the drive to the airport, but the places were closed because of the festival; poor preparation. It would also have been nice if the hotel would have provided a towel etc for taking a shower, but there were no towels. I was not provided with the WiFi password at any point either. One extra thing- not really a bad thing but more of a suggestion- when serving the breakfast or dinner, please put the cutlery separately on the table. During my dinner, it took me a long time to realise that the cutlery was under the bread! Until then, I had been trying to eat everything by picking it up with the bread, as I was not sure whether this is normal way of eating in Egypt, and I could not see the staff at the rooftop; maybe he went somewhere?

There are nice views from the rooftop, the room and bed size were good, and the food was delicious. Staff were friendly when we spoke. The driver to and from the airport (Ahmed?) was fun and very friendly.

One of the pillow cases on my bed had some weird brown stains, and also the toilet bowl was quite dirty. Maybe it was just my room, but the AC unit had trouble to keep the room cool even at full power on a cold setting, it was still pretty hot in the room and I was sweating. I even left the AC on all night and all day in hopes that I would return to a cool room after exploring Luxor, but it was still quite hot. Maybe it is because it is so hot outside in the summer though? Often, when I would go down to the reception area, the staff were lying down on the sofa sleeping, and i felt a little uncomfortable if I needed something. When I checked in, I spoke about how I would need a drop off at the airport, and we discussed times and would leave at 7am, so have breakfast at 6:30am. On the check out day, I went to the rooftop for breakfast, but nobody was there, so I went downstairs and they were sleeping on the sofa. I asked about breakfast, and they told me ok and to wait on the rooftop, so I did this, but nobody came for 10 minutes, and then they told me that they don’t have anything for breakfast because it’s a festival; I would have expected they get some foods the day before to serve for breakfast? They suggested I could get some breakfast on the drive to the airport, but the places were closed because of the festival; poor preparation. It would also have been nice if the hotel would have provided a towel etc for taking a shower, but there were no towels. I was not provided with the WiFi password at any point either. One extra thing- not really a bad thing but more of a suggestion- when serving the breakfast or dinner, please put the cutlery separately on the table. During my dinner, it took me a long time to realise that the cutlery was under the bread! Until then, I had been trying to eat everything by picking it up with the bread, as I was not sure whether this is normal way of eating in Egypt, and I could not see the staff at the rooftop; maybe he went somewhere?