DoubleTree by Hilton London - West End

92 Southampton Row, London, WC1B 4BH, United Kingdom
+44 207 242 2828

Cheapest
rate per night

7.4

Good
based on 1,354 reviews
DoubleTree by Hilton London - West End - London, England, United Kingdom
Mon 26/10
-
Tue 27/10
Compare vs KAYAK |

Provider Nightly total
Stayforlong $20
Hotels.com $201
Agoda.com $209
Stayforlong
Hotels.com
Agoda.com

Good to know

Value for money

6.4

Distance to city centre

2.3 km

Location rating

8.7

Nearest airport

London All airports

Distance to airport

1.5 km

Rooms

Mon 26/10
Tue 27/10

Standard rooms

$269+

Bed type
Provider
Total stay + taxes & fees
Twin bed
$269

Superior rooms

$20+

Bed type
Provider
Total stay + taxes & fees
Unknown
$20

Double rooms

$226+

Bed type
Provider
Total stay + taxes & fees
Unknown
$226
Unknown
$226
Unknown
$229

Reviews

Pros

Cons

Traveller rating

463
359
208
63
11

Time of year

Traveller type

Show reviews that mention

+
room was very small in 834 reviews
staff friendly in 597 reviews
great location in 559 reviews
good breakfast in 360 reviews
comfy bed in 280 reviews
bed uncomfortable in 249 reviews
lovely hotel in 231 reviews
bar area in 148 reviews
shower screen in 112 reviews
hot water in 107 reviews
cookie on arrival in 87 reviews
view from the window in 57 reviews
holborn tube station in 43 reviews
covent garden in 28 reviews
west end in 25 reviews
british museum in 15 reviews
comfortable bed in 2 reviews
close to tube in 1 review
convenient location in 1 review
hotel was very dirty in 1 review
palermo in 1 review
room was not cleaned in 1 review
  • Good
    Jun 2019
    7.7

    Breakfast was famtastic

    Couldn’t control the temperature in the room. Hot in the evening

  • Okay
    May 2018
    6.0

    Lacking attention to detail

    Lobby was a large, warm, relaxing atmosphere.

    Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!

  • Excellent
    Jan 2017
    10.0

    Excellent time at this hotel! Everyone was very friendly!

    Nothing :)

  • Mediocre
    Dec 2016
    3.1

    Location was convenient

    Was cold, old and dirty

  • Okay
    Mar 2015
    4.8

    I can't believe it is a Hilton. I use this chain a

    Location is great. Bed was fine and apples were a nice touch. Gym was okay.

    Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.

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About

Overview

DoubleTree by Hilton London - West End is set in London and is a short walk from Russell Square Tube Station. It is situated a brief walk from Central Saint Giles and British Museum.

There are a variety of amenities on offer to those staying at the hotel, including 24-hour room service, an express check-in and check-out feature and meeting facilities. Staff are available 24/7 and can assist with booking tours and tickets.

All rooms are bright and modern, and have air conditioning. Each includes free tea and coffee making facilities and a private bathroom.

Breakfast is available daily in DoubleTree by Hilton London - West End's relaxed restaurant. In the evening, guests can enjoy a beverage in the in-house bar. A selection of dining options are also found in close proximity to the property.

The hotel is under a 40-minute drive from London Heathrow Airport and Strand is a short stroll away. Guests can also discover Oxford Street.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.4 Good

based on 1,354 reviews

7.6

Cleanliness

7.3

Comfort

8.1

Staff

6.4

Value for money

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
Free Internet
A/V equipment hire
Business centre
Concierge service
Cribs available
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Cable or satellite TV
Air-conditioned
24-hour front desk
Kitchen/kitchenette
Safe
Pets not allowed
Storage available
Wedding services
Smoke alarms
Wake-up service
Linens
Towels
Accessible by lift
Alarm clock
Bathtub
Breakfast in the room
Carpeted
Desk
Electric kettle
Entire unit wheelchair accessible
Family rooms
Fire extinguisher
Flat-screen TV
Free toiletries
Heating
Kids meals
Lowered sink
Private bathroom
Radio
Safety deposit box
Seating area
Shower
Sofa bed
Tea/coffee maker
Telephone
Toilet
Toilet paper
Toilet with grab rails
TV
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Ticket service
First-aid kit
Contactless check-in/check-out
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
CCTV in common areas
Hand sanitiser in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Delivered food is securely covered
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities

FAQs when booking at DoubleTree by Hilton London - West End

Does DoubleTree by Hilton London - West End have special cancellation policies due to coronavirus (COVID-19)?

Where is DoubleTree by Hilton London - West End located?

When is check-in time and check-out time at DoubleTree by Hilton London - West End?

Does DoubleTree by Hilton London - West End offer free Wi-Fi?

Does DoubleTree by Hilton London - West End offer free parking?

Does DoubleTree by Hilton London - West End offer free airport shuttle service?

How far is DoubleTree by Hilton London - West End from the airport?

Can you bring pets to DoubleTree by Hilton London - West End?

Does DoubleTree by Hilton London - West End have a pool?

Photos

All photos (35)
Building (2)
Bedroom (9)
Bar (1)
Lobby (2)

Location

Most popular landmarks

  • British Museum 347 m
  • Somerset House 1.1 km
  • National Gallery 1.3 km
  • Piccadilly Circus 1.4 km
  • Southbank Centre 1.6 km
  • London Eye 1.9 km

About the neighbourhood

Camden is known for: street food, laid-back atmosphere, alternative

More

London travel guide

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Hotels Europe United Kingdom England London DoubleTree by Hilton London - West End