Value for money
Distance to city centre
|London All airports|
Distance to airport
|"Location Smart Clean Excellent staff"||(in 244 reviews)|
|"Great food great staff great location."||(in 211 reviews)|
|"staff very friendly, breakfast was excellent."||(in 169 reviews)|
|"Worst Hilton hotel ever!"||(in 49 reviews)|
|"Dirty and ripped bed base"||(in 52 reviews)|
|"Our room was tiny and dirty."||(in 246 reviews)|
|room was very small||in 834 reviews|
|staff friendly||in 597 reviews|
|great location||in 559 reviews|
|good breakfast||in 360 reviews|
|comfy bed||in 280 reviews|
|bed uncomfortable||in 249 reviews|
|lovely hotel||in 231 reviews|
|bar area||in 148 reviews|
|shower screen||in 112 reviews|
|hot water||in 107 reviews|
|cookie on arrival||in 87 reviews|
|view from the window||in 57 reviews|
|holborn tube station||in 43 reviews|
|covent garden||in 28 reviews|
|west end||in 25 reviews|
|british museum||in 15 reviews|
|comfortable bed||in 2 reviews|
|close to tube||in 1 review|
|convenient location||in 1 review|
|hotel was very dirty||in 1 review|
|palermo||in 1 review|
|room was not cleaned||in 1 review|
Breakfast was famtastic
Couldn’t control the temperature in the room. Hot in the evening
Lacking attention to detail
Lobby was a large, warm, relaxing atmosphere.
Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!
Excellent time at this hotel! Everyone was very friendly!
Location was convenient
Was cold, old and dirty
I can't believe it is a Hilton. I use this chain a
Location is great. Bed was fine and apples were a nice touch. Gym was okay.
Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful.
Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends.
Met all our needs.
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in.
The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
location for theatre and access to transport system
obviously unavoidable but there was some building work taking place to the hotel
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels.
Check-out was a bit haphazard, otherwise no complaints
Good size room
Renovating the place, no heating in room
Breakfast service is very nice.
The room was extremely small, poorly furnished and noisy.
access to city centre
Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies.
The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).
a good hotel in a central location
Location, quietness of the room
DoubleTree by Hilton London - West End is set in London and is a short walk from Russell Square Tube Station. It is situated a brief walk from Central Saint Giles and British Museum.
There are a variety of amenities on offer to those staying at the hotel, including 24-hour room service, an express check-in and check-out feature and meeting facilities. Staff are available 24/7 and can assist with booking tours and tickets.
All rooms are bright and modern, and have air conditioning. Each includes free tea and coffee making facilities and a private bathroom.
Breakfast is available daily in DoubleTree by Hilton London - West End's relaxed restaurant. In the evening, guests can enjoy a beverage in the in-house bar. A selection of dining options are also found in close proximity to the property.
The hotel is under a 40-minute drive from London Heathrow Airport and Strand is a short stroll away. Guests can also discover Oxford Street.
based on 1,354 reviews
Value for money
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton London - West End – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton London - West End is located at 92 Southampton Row in Camden, 2.3 km from the centre of London. British Museum is the closest landmark to DoubleTree by Hilton London - West End.
Check-in time is 15:00 and check-out time is 11:00 at DoubleTree by Hilton London - West End.
Yes, DoubleTree by Hilton London - West End offers free Wi-Fi.
No, DoubleTree by Hilton London - West End does not offer free parking.
No, DoubleTree by Hilton London - West End does not offer free airport shuttle service.
DoubleTree by Hilton London - West End is 12 km from London City.
No, pets are not allowed at DoubleTree by Hilton London - West End.
No, DoubleTree by Hilton London - West End does not have a pool on-site.