Murrieta

Location and comfortable bed

I specifically chose this hotel because it listed on site parking as a 13€ option. I booked specifying the need for parking. When I arrived I was told the car park was full and I had to park about 500m away leaving my car overnight in an open street car park. My car was full of high value camera equipment. I complained to reception about the lack of parking and my booking request saying I required a place only to end up in an argument with receptionist who insisted there was parking. I said I would therefore bring my car back to the hotel. ‘But the parking is full’ I was told..... ‘so there isn’t parking?’ Apparently there are 17 parking places for the 107 room hotel. You should assume therefore that you are unlikely to get a parking place. More to the point the staff just wanted to shout and argue the matter with me rather than simply say sorry and finish the matter. A really disappointing attitude that I have not come across in many years. Customer service is something that has not reached this hotel yet.