Hotel Gran Via

As 80 Euros went missing from our suitcase, we started not to like things.

80 Euros went missing from one of our suitcases. We are confident it was in our suitcase before we entered the hotel because more than one of us checked this. We found the management unable to take responsibility for this, with Marta Del Valle telling us that it was 'impossible'. I thought I could trust the 'four star' hotel, but instead they took advantage of the traveller and tried to tell us it had gone elsewhere when we knew it had gone missing at Hotel Gran Via. Unfortunately, all innocent and hardworking members of staff at the hotel become under suspicion, however we want the member of staff who stole our money to realise that we are confident they stole our 80 Euros at Hotel Gran Via and we will write about this bad experience in our review so perhaps for others who had money/items missing but could not be sure that the hotel cannot be trusted possibly because of 1 member of staff and for future customers who do not want their cases searched for money/items which could be taken. All the usual comments: lock cases, don't put money in cases, use the safe, if that can be trusted for valuables, we even see some people putting a type of cellophane wrapping on to seal cases, if your rushing to a function like we were and do not secure valuables don't expect to see them when you get back at hotel Gran Via, if you have had something go missing but was sure it was at the hotel but not 100%, or elderly and can get confused at times, at Hotel Gran Via they will tell you it was impossible!