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Crowne Plaza Knoxville Downtown University

401 West Summit Hill Drive, Knoxville, TN 37902, United States
+1 865 522 2600

Cheapest
rate per night

8.9

Excellent
based on 878 reviews
Crowne Plaza Knoxville Downtown University - Knoxville, TN, United States
Thu 15/4
-
Fri 16/4
Compare vs KAYAK |

Provider Nightly total
KAYAK $131
Priceline $134
Snaptravel $142
KAYAK
Priceline
Snaptravel

Good to know

Value for money

8.6

Distance to city centre

0.7 km

Location rating

9.5

Nearest airport

Knoxville McGhee Tyson

Distance to airport

18.9 km

Rooms available at Crowne Plaza Knoxville Downtown University

Thu 15/4
Fri 16/4

King rooms

$210+

Bed type
Provider
Total stay + taxes & fees
King bed
$210
King bed
$373

Double rooms

$131+

Bed type
Provider
Total stay + taxes & fees
Double bed
$131
Double bed
$134
Double bed
$143
Double bed
$144
Double bed
$154
Double bed
$154
Double bed
$158
Double bed
$167
Double bed
$167

Standard rooms

$142+

Bed type
Provider
Total stay + taxes & fees
Unknown
$142
Twin bed
$162

Executive rooms

$361+

Bed type
Provider
Total stay + taxes & fees
Unknown
$361

Queen rooms

$154+

Bed type
Provider
Total stay + taxes & fees
Queen bed
$154
Queen bed
$159
Queen bed
$168
Queen bed
$168
Queen bed
$182
Queen bed
$272
Queen bed
$381

Reviews of Crowne Plaza Knoxville Downtown University

Pros

Cons

Traveller rating

122
8
15
2
4

Time of year

Traveller type

Show reviews that mention

+
staff was very friendly in 317 reviews
great location in 313 reviews
room was clean in 160 reviews
parking should be free in 136 reviews
nice hotel in 118 reviews
free breakfast in 94 reviews
downtown knoxville in 65 reviews
market square in 40 reviews
elevator was working in 29 reviews
room service in 22 reviews
short walk in 21 reviews
bed was comfortable in 17 reviews
snack vending machines in 9 reviews
crowne plaza in 8 reviews
fitness center in 7 reviews
room was dirty in 3 reviews
  • Good
    Dec 2019
    7.7

    Room was spacious and bed was comfortable.

    There was a wedding the night I stayed so the parking garage was full. I had to leave my car out front and come down at 11:00 pm to move it into the garage. We ordered the express breakfast and it was 30 minutes late and half not edible.

  • Okay
    Jan 2018
    5.1

    We always stay at Crowne Plaza when we travel..but.

    They allowed me to check in a couple of hours early...

    The cleanliness of the hotel was at an all time low. My entire floor smelled very bad. As if their was a sewage issue or something. Also, if you're facing the elevators, the elevator to the left smells like it's been thrown up in a numerous amount of times. Horrible smells throughout....

  • Excellent
    Jul 2017
    10.0

    Front desk staff was the best I have experienced in a long while.

    Proximity to downtown business, restaurants and entertainment.

  • Okay
    Jan 2017
    5.4

    Horrible food and service

    When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.

  • Okay
    Dec 2015
    5.4

    Do not accept a room on the 7th floor!

    We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!

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About Crowne Plaza Knoxville Downtown University

Overview

Your Perfect Downtown Knoxville HotelWelcome to the Crowne Plaza Knoxville Downtown University, located in the heart of Market Square. We are ideally situated 5 minutes from The University of Tennessee campus and less than 20 minutes from McGhee Tyson Airport (TYS). Other nearby attractions include the Tennessee Theatre, Gay Street, Knoxville Museum of Art and the Knoxville Zoo. We welcome families, business travelers, military and sports fans all in an effort to make your time in Knoxville memorable.Our pet-friendly accommodations offer complimentary WiFi, an Executive Level and top-notch views. Each of our tastefully appointed guest rooms are equip with an Aromatherapy Relaxation Kit, HDTV with premium channels and a refrigerator for your convenience.No matter what brings you to our city, we're sure that you'll have a great experience. Our amenities, including a 3,000-sq-ft fitness center, an indoor pool, Mahogany's Restaurant and Library Lounge are there to ensure your ideal stay. Come stay at one of the best Knoxville, Tennessee hotels!

IHG Hotels & Resorts

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 878 reviews

9.2

Cleanliness

9.1

Comfort

7.7

Facilities

9.5

Location

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities at Crowne Plaza Knoxville Downtown University

Window
ATM on-site
Free Wi-Fi
Radio
Business centre
Raised toilet
Wake-up service
Entire unit wheelchair accessible
Pets allowed on request. Charges may apply.
Wi-Fi available in all areas
Internet
Executive lounge access
Daily housekeeping
Disabled access
Roll-in shower
Fax/photocopying
Beach towels
Linens
Concierge service
Towels
Safety deposit box
Cribs available
Fire extinguisher
Gift shop
Laundry facilities
Lift
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shampoo
Heated pool
Room service
Smoke alarms
Heating
Shower
Shower cap
Shower chair
Accessible by lift
Hypoallergenic
Adapted bath
Interconnected room(s) available
Indoor pool
Socket near the bed
Sofa
Alarm clock
Key card access
Sofa bed
Allergy-free room
Kids meals
No smoking
Bathtub
Restaurant
Bar/Lounge
Parking
Body soap
Hairdryer
Fitness centre
Bottle of water
Breakfast in the room
Lowered sink
Tea/coffee maker
Cable or satellite TV
Telephone
Carpeted
Air-conditioned
Newspapers
Non-feather pillow
Toilet
Toilet paper
Toilet with grab rails
Safe
City view
Towels/sheets (extra fee)
Cleaning products
Dustbins
TV
Pool cover
Upper floors accessible by lift
Conditioner
Pool towels
Valet parking
Desk
Vending machine (drinks)
Vending machine (snacks)
Bathrobe
Private bathroom
Walk-in shower
Wardrobe or closet
24-hour front desk
Designated smoking area
Storage available

FAQs when booking at Crowne Plaza Knoxville Downtown University

Does Crowne Plaza Knoxville Downtown University have special cancellation policies due to coronavirus (COVID-19)?

Where is Crowne Plaza Knoxville Downtown University located?

When is check-in time and check-out time at Crowne Plaza Knoxville Downtown University?

Does Crowne Plaza Knoxville Downtown University offer free Wi-Fi?

Does Crowne Plaza Knoxville Downtown University offer free parking?

Does Crowne Plaza Knoxville Downtown University offer free airport shuttle service?

How far is Crowne Plaza Knoxville Downtown University from the airport?

Can you bring pets to Crowne Plaza Knoxville Downtown University?

Does Crowne Plaza Knoxville Downtown University have a pool?

Photos of Crowne Plaza Knoxville Downtown University

Crowne Plaza Knoxville Downtown University - Knoxville - Front desk
All photos (18)
Crowne Plaza Knoxville Downtown University - Knoxville - Bedroom
Bedroom (5)
Crowne Plaza Knoxville Downtown University - Knoxville - Pool
Pool (1)
Crowne Plaza Knoxville Downtown University - Knoxville - Lobby
Lobby (1)
Crowne Plaza Knoxville Downtown University - Knoxville - Lounge
Lounge (1)

Property safety measures

Crowne Plaza Knoxville Downtown University has implemented the following measures:

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Location

Most popular landmarks

  • Market Square113 m
  • East Tennessee Historical Society387 m
  • Tennessee Theatre399 m
  • Knoxville Museum of Art0.7 km
  • Knoxville Civic Auditorium and Coliseum0.8 km
  • World's Fair Park0.8 km
Hotels North America United States Tennessee Knoxville Crowne Plaza Knoxville Downtown University