Pembroke Hotel

Bed was comfy, bathroom was clean.

Alarm going off intermitently all morning from 7am on our first morning there. Which was the morning after a friend's wedding so not ideal. I politely complained to reception and they just said that they were undergoing construction and the dust kept triggering the alarm and that they were sorry. The very least you expect from a hotel at €150 per night is a night's sleep on a rare night away. It was very frustrating. The lifts were also out of order because of the construction. No communication from management or any kind of consellation food/drink voucher as an apology. I thought I would mention it again at check out when we were paying for the extras we had eaten in the room. The staff behind the counter said "yeh, we weren't working, but I believe it was awful. All the staff that were working said it was really bad" I agreed that it was really bad, especially if you're paying for the privilege of staying there. Nothing registered and they duly took payment off my card for them room extras. They had so many opportunities to address it in-person but nothing. They're in the business of hospitality so I don't understand it. There are lots of lovely hotels in Kilkenny, I'll be staying elsewhere if I'm there again.