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|"Excellent staff and beautiful place."||(in 51 reviews)|
|"Great room, beautiful private beach."||(in 43 reviews)|
|"very comfortable beds; friendly staff; gorgeous setting."||(in 5 reviews)|
|"Worst hotel experience ever."||(in 26 reviews)|
|"The amenities ,old and dirty hotel"||(in 5 reviews)|
|"Our room was too small."||(in 34 reviews)|
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After we upgraded to a room with Ocean view the experience was wonderful.
The Key West View room we originally booked had an awful view of mostly other rooms, balconies, concrete and car park. You could see a bit of ocean from one corner of the balcony but to call that a room with a view was an exaggeration. We had to upgrade to get a nice view. The move to Ocean View room was expensive but totally worth it.
Great location and friendly staff
Ive stayed here before and had an excellent experience, which was what prompted me to return. Unfortunately, this time did not meet my expectations of a Waldorf property. Upon arrival there was not a single employee outside the hotel. I unloaded all luggage myself. There's NO ramp at this hotel, so i had to lug every suit case up the stairs. Sweating in a suit and arms full of bags and suit case handles, a customer sitting in the lobby ran out to hold the door for me, and even said, "wow, you'd expect more from the Waldorf" to which i said, "you read my mind." The front desk attendant was polite and informed me that valet was at a staff meeting and she did help me with my bags to my room. Also, I ordered room service one night. Like the card said, i called the number to have them retrieve my tray, which i left outside of the door. 12 hours later when i was leaving in the morning, the tray was still there. I didn't have a horrible experience by any means. But given that this is a waldorf property, i expected excellence, and i did not experience that.
Nice location not worth the money
Dishonest staff with poor attitude. Bathroom in lobby was filthy. Poorly managed and needs updatng
The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef.
The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.
The Reach Resort Waldorf Astoria provides guests with modern and luxurious lodgings in one of Florida’s most popular and artistic communities. Its rooms, location, and amenities make this hotel a wonderful choice for business travelers, couples, families, and groups alike.
Located in downtown Key West, The Reach Resort Waldorf Astoria is close to all the major attractions and only a couple miles from Key West International Airport. While staying here, guests can enjoy proximity to sites including Duval Street, Curry Mansion Museum, Ernest Hemingway Home and Museum, and Key West Aquarium.
Accommodations are designed to meet the needs of various types of travelers. Guests may choose King Rooms with one king bed and choice of view, Double Rooms with two double beds and choice of view, or King Suites with ocean views, one king bed, and one sofa bed. All rooms come equipped with free Wi-Fi, private bathrooms, minifridges, flat-screen TVs, and iPod docking stations.
Each morning, guests are invited to enjoy a delectable continental breakfast at the hotel’s onsite restaurant, Spencer’s by the Sea. The restaurant is also open for lunch and dinner and crafts a sumptuous array of classic American eats.
In terms of services and amenities, The Reach Resort Waldorf Astoria has plenty to delight its guests. Guests can spend time in the outdoor pool, world-class spa, or well-equipped fitness center. The 24-hour front desk can provide babysitting arrangements, concierge, and baggage storage services. A business center and laundry facilities are also available onsite.
based on 320 reviews
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Most popular landmarks
- Key West Butterfly and Nature Conservatory 286 m
- Southernmost Point 374 m
- Basilica of St. Mary Star of the Sea 0.6 km
- Key West Firehouse Museum 0.7 km
- Key West Lighthouse 0.8 km
- Ernest Hemingway Home and Museum 0.8 km