Beautiful and clean hotel but terrible customer service
The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay.
The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
location and breakfast was pretty good...
the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
Room was clean, comfortable and fully equipped with necessities.
Expected a little more from a Marriott
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination...
Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
Discover premier amenities and a laid-back island vibe at Fairfield Inn & Suites Key West. Our stylish Key West hotel offers easy access to the island's top attractions, including Old Town Key West, Duval Street shopping and dining, Mallory Square, the Key West Aquarium and Key West Golf Club. Key West International Airport (EYW) is just 2.5 miles away. Fuel up for a day of fun at our free breakfast buffet, then take advantage of our bike/scooter rental to get around town. When you get back, unwind at our outdoor tiki bar or take a dip in our huge resort-style pool. Rest easy in stylish guest rooms featuring bright, modern decor, plush bedding, free Wi-Fi, LCD TVs, microwaves and mini-refrigerators. Traveling with family or friends? Upgrade to a suite for even more room, and use comfortable pull-out sofa beds to accommodate all members of your party. No matter how long your Key West getaway lasts, you can expect the ultimate in comfort, convenience and style at Fairfield Inn & Suites. Book online today!
Based on 1,699 reviews
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