Fairfield Inn and Suites by Marriott Key West

Beautiful and clean hotel but terrible customer service

The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay.

The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.