Marina Del Mar Resort And Marina

The bar and restaurant next door!!

Incredibly dated. Rooms falling apart. Shower head thick with rust. Sink at least 30 years old. Wardrobe large but doors falling off the slider so won’t open/close

- Good location if you're driving - I like the marina / peer area to the rear, there are plenty of things to do nearby - Room was spacious and comforable

- The room I booked was listed as having a "Balcony" and this was one of my main reasons for selecting this hotel (to sit out and do some work in the morning)... - However the room I was given had no balcony - On raising this with the reception desk the morning after checkin, I was given various comments along the following lines: "None of our rooms have balconies".... "we have walkways"... "this is a mistake on the booking website, did you book with us or book with someone else?".... "I don't know why they write that, we are not responsible for what they write" - There was zero understanding of the point I was highlighting (That essentially I have paid for something that was not delivered what was promised), to me this is a very serious miss-selling - It would not be okay to pay for a car with XYZ feature listed, then realise on delivery that the feature did not exist, and have it shrugged off by the dealer. Why is the same considered okay at a hotel? No attempt was made at an apology, the person at reception seemed not to have the ability to understand why what I was raising, was of significance So far I have written to booking.com about this who were very unhelpful in their response (disappointing having been a customer of theirs for years, and having never raised issued before), and I have also contacted the hotel via their own website to ask for an email address to raise this with management and ask for a partial refund based on this miss-selling. I have not had any response from the hotel, my next step will be to raise this via my credit card company