Room was not ready at check in and staff seemed extremely disorganized. We sat in the lobby for an hour waiting for a room. When our room was finally available, they just thrust the keys at us and didn't direct us to our room or let us know when check out time was. The next morning, the phone rang and it was the staff asking if we still needed our car. We were sleeping and hadn't called for our car and they just kind of said oh ok and hung up. Then here comes housekeeping banging on the door while we're still in our pajamas. The room was nice but the bathroom door is a sliding door and is so close to the bed that you can hear every little noise coming from the bathroom. No bathroom privacy if you're not alone in the room. The hotel has been restored nicely but service needs some work.
Could not stay
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
Never cleaned the room, lost my keys at the valet, mirror fell off of the wall, room service forgot to bring our order, literally anything that could go wrong did!!!!
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful.
I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
Great Hotel Awful Pillows
Great location and room
Pillows were flat and hard :(
Location was perfect, walking distance to sprint center, many restaurants and downtown area. The decor and appearance was classy and elegant and view was outstanding.
Expensive parking $14 for one night
The Staff were friendly and explained anything I needed information about.
I would have liked to have known it was valet parking only from information provided in the description.
An Art Deco masterpiece in the heart of downtown, the Hotel Phillips is a popular choice with guests who appreciate the charm and character of a grand and historic hotel. The hotel's address was once occupied by a haberdashery operated by President Harry S. Truman and his brother. Today, the hotel's top floor suite is named in his honor. Built in the 1930's, this 20-story luxury hotel, a national landmark, continues to exude all the elegance of the period with modern amenities. Many of the original details remain, including the walnut paneling, intricate metalwork, 20-story mail chute, Art Deco light fixtures and a gilded winged statue of the goddess Dawn. The 216 rooms are cozy, characteristic of a historic hotel, and comfortable, with modern amenities such as complimentary WiFi, multiple charging outlets, flat screen TVs, plump duvets, high-end linens, C.O Bigelow bath products and Keurig coffee. The hotel's highly celebrated restaurant, Tavernonna Italian Kitchen, serves chef driven breakfast, lunch and dinner menus, happy hour, and weekend brunch. Guests enjoy artisanal coffee and pastries from the hotel's stylish coffee shop, Kilo Charlie, and sneak down to the 1930's inspired speakeasy bar, P.S; through the hidden entrance near the front desk for craft cocktails and small bites. Additional amenities include a business center, room service, a 24-hour gym, massages available by appointment, and event space rental available by reservation with the sales team. Valet parking is available for a fee. Right in the middle of downtown, Hotel Phillips is one block from the Power & Light District, eight lively blocks of restaurants, nightclubs and theaters, one block from the city's streetcar, and six blocks from the Sprint Center, ranked third in the US among sports arenas. The airport is 19 miles away. More than just a hotel, the Hotel Phillips is an experience, a step back in time to a more gracious era. Everyone deserves that experience, if only for a night.
Based on 1,478 reviews
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