Yamagata Kaku Hotel & Spa

Very welcoming staff - polite and helpful, facility is new and cosy despite lack of swimming pool (but they have floor-sized in-door hot spring for residents) (who need it anyway when you have private hot spring tube in your room) . Room is full-equipped, clean with fresh scent; all their toiletries are from EcoStore which is a golden plus. Oh you can login with your Netflix account with the massive Sony TV in your room. Overall, outstanding place to live in, you don't want to leave the room - not that you really should living in a good place like this.

Really can't compliant.

Good location, nice staffs, very clean and cosy in room facilities to relax.

None

The room was large, clean, with wonderful bathtub. Comfortable bed and good choice of pillows. The hotspring facilities are just as advertised. We went during the week so it was very quiet and peaceful. It's easy to get from Jiaoxi to anywhere in Yilan, and the staff at the hotel helped us arrange a day trip. All in all a great experience, if we ever return to Yilan we'll stay here again!

It wasn't very clear what the breakfast consisted of, so it would have been helpful to know a bit more in detail what the japanese or the western options contained. Room service choice was limited. But this doesn't take away from a really great experience.

The room was comfortable and spacious, especially the bath room. We enjoyed the bathtub a lot. Staff were friendly and helpful. Mark gave us lots of great information about food around the hotel.

Some areas of the hotel had a construction smell.

Private Onsen in the room. Central location. Parking facilities.

Although it’s named Hotel and Spa, there is actually no spa in the hotel!