Price high due to Indy500/late booking
Staff was articulate and clear on all explanations. They brought us the kitchen amenities we needed before we even say down in the room. Were not over barring. The room service wasn't available since we were only there two nights; this was a plus because that limited the amount of "*knock knock* room service " we heard from the hall.
Room was quite small. Any more than 2 days would've been stressful. The door has enough space for your fingers to reach underneath to the other side. This allowed a great deal of light into the room at night. There's also a lower set peephole that allowed light right at eye level when sitting in the chair.
Staff was friendly. Excellent location for my needs. Kitchen appliances were clean. Vending machines accepted credit cards for late-night snacks.
Extension cord used for lamps was blackened, indicating a potential electrical problem. Hot water very slow to heat up. Walls are paper-thin; I was next to an elevator and didn't sleep well because of it. Microwave was missing turntable. The security latch malfunctioned, first locking me out of my room then breaking all together.
Bang for your buck!!!
Kayla (overnight shift) was very accommodating, my flight arrived at 2am in IND airport got to the hotel at 3am. She was very understanding, the reservation wasn't cancelled. Kayla even helped me out with some supplies as stores were closed and I couldn't get any. Thanks Kayla!!! For me this hotel had what I needed.
Facilities were a little outdated, the gym consists of four pieces of equipment which two were out of order (per the sign on them). The iron in the room was dirty, had to warm the iron up and use it on a towel to make sure it wouldn't stain my dress shirts. Lastly on the day of my stay housekeeping started banging on my door at 9am saying I was supposed to be checked out. Even though check out is by 11am. overall I do feel I got my money's worth $59/night for a queen size bed a recliner and TV count me in!!!
Seemed relatively quiet on a Tuesday night.
Staff, cleanliness, no crib or pack n play available, breakfast packed away promptly at 9:30, linens were not changed.
With a stay at Extended Stay America - Indianapolis -Airport-W Southern Ave in Indianapolis, you'll be near the airport, within a 15-minute drive of Lucas Oil Stadium and Rolls-Royce Heritage Trust. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Based on 722 reviews
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