The friendly and professional staff. Great restaurant!
Overall design, comfort. Great bed and amenities. Nespresso coffee
Better description of hotel rooms, since Superior seems to be a better room than Deluxe. Strange!
Amenities were too basic for a JW-class hotel.
Room was very nice. Huge tub. Service was excellent all the way around.
Towels were a little rough. $40 for 1 night of parking is steep. $30 for two mojitos is also steep.
Rooms were well appointed and thoughtful. Staff was attentive and professional. Beautiful hotel.
Located near light rail and could be heard all day and night.
Extremely friendly staff.
All the pictures showed a large tub in the bathroom. This was really important to us in booking our room, however, there was only a shower upon arrival. We felt duped.
Not bad...but not the typical "J.W." experience.
I liked the short walk to Minute Maid Park and to Vic & Anthony's restaurant. I like the ability to check-in early. I liked the pre-reg email asking for early check-in preferences.
I did not like the cramped quarters at the entrance. Due to the train, the narrow lanes for auto & valet made for a cluster. There were no bell carts available and the bell men seemed too busy. I did not like the small size of the sleeping room. Very cramped quarters.
Beautiful hotel and location! Friendly Staff!
We really enjoyed the room and the location. It was 2 adults and a 5 yr old. We were there to catch an Astros game and to visit NASA which was only a 30 minute drive away. Minute Maid was within walking distance. Concierge said we could use the complimentary shuttle but we walked to ballpark instead. Hotel was also next to the northbound and southbound light rail so we hopped on that to the museum district. We would definitely stay there again. We didn't use the valet for $36, we found street parking around the corner.
Got locked out of room at noon even though we had a late check out scheduled. Was no big deal though. They had a bus boy sent up to give us new room keys and they apologized.
Set in the historic Samuel F. Carter skyscraper, the JW Marriott Houston Downtown eloquently carries the rich legacy of the city forward, blending past and present in a dynamic fusion. Our luxury hotel showcases paintings and sculptures created by local artists for a dose of Southern hospitality. A Houston-themed restaurant, Main Kitchen, paired with our premier Spa by JW and 16,000 square feet of Houston event space make our accommodations ideal for business and leisure travelers alike. Convenient to the George R. Brown Convention Center, Minute Maid Park and the Texas Medical Center, the hotel is linked to the area's popular attractions and dowtown areas via public transit. Technologically advanced guest rooms boast iPads to order room service or summon the valet, 55-inch flat-screen HDTVs with 120 channels and complimentary wireless Internet access. Professional staff members offer personalized service and in-depth local knowledge. The JW Marriott Houston Downtown takes luxury to a whole new level.
Based on 1,378 reviews
Policies vary by room type and provider.